JS

Jordanna S.

Airport Operations Officer

Enterprise (\> 1000 emp.)

5/16/2025

"Wavetec Fits all of SMF's Security and Access Control Office Queueing System's Needs!"

5/5

What do you like best about Wavetec?

Customers and staff members are thrilled to have a product that offers online appointments and a virtual ticketing system. Additionally, the ease of the system, including the dashboard and reporting mechanisms, has been awesome! The SMS notification system has also been a great help since the office has a smaller waiting area, and the customers and staff love it. Wavetec also provides great customer support and responds to inquiries within minutes! Special requests and other inquiries are always addressed, and we truly appreciate the support. Review collected by and hosted on G2.com.

What do you dislike about Wavetec?

I will be honest and admit that the self-install option was not optimal for our operations as we did not have the appropriate or available resources to deploy the systems as desired. As a result, our limited IT resources required additional coordination which extended the installation process and timeline. Review collected by and hosted on G2.com.

What problems is Wavetec solving and how is that benefiting you?

The Security and Access Control Office at SMF needed an upgraded queuing system that would offer same-day appointments (with the ability to expand) a virtual ticketing system, and text notification abilities. The system needed to also needed to keep track of the data but we need to keep it simple. Wavetec is doing all of that and more. Review collected by and hosted on G2.com.

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