G2

Peter V.

UX UI Designer

Mid-Market (51-1000 emp.)

12/8/2022

"It's feature rich, but bloated."

3/5

What do you like best about WalkMe?

WalkMe is very powerful. It includes a number of apps to guide a user step-by-step (the core product). There are also a number of tools to help you investigate where issues exist. The logic editor is fantastic. Anyone with attention to detail will love it. Review collected by and hosted on G2.com.

What do you dislike about WalkMe?

WalkMe is bloated compared to competitors. There are so many features which are built and forgotten or unnecessary. The core product gets little love. Builders scream for updates in community forums, which go on deaf ears, In favour of other new bloat outside the editor. Learning everything that exists now is a dog's breakfast. Pre-built templates are messy, have a poor UX to edit elements and most areas need CSS knowledge to be truly powerful. The WalkMe training (LMS university) doesn't actually use walk me to onboard you. Which immediately makes you question how good the product really is for onboarding. I used to love WalkMe a few years ago. But it's lost direction. Review collected by and hosted on G2.com.

What problems is WalkMe solving and how is that benefiting you?

Our users engage most with tooltips (i.e., smart tips and launchers) and modal windows (i.e 'Shoutouts). All of these provide instant quick in one click. The rule editor allows for powerful segmentation to specific groups. The great thing about all of these is that you can hyperlink to additional information/documentation/videos. That said, this feature is not groundbreaking stuff. But surprisingly, it gets more engagement than the Walkthroughs. Review collected by and hosted on G2.com.