We use Wakeo solely through API to automatically feed our TMS for our maritime and air shipments. No platform, no interface—just the data that arrives and updates the files. The result is there. We exceed 85% of the expected tracking rate, which is enough to eliminate a good part of the manual tracking that burdened the teams. Less repetitive data entry, fewer follow-ups with companies to know the status of a file, and better visibility for our clients on their flows—it's concrete and measurable. The technical integration went well. The API is stable, the documentation is correct, and we didn't have any unpleasant surprises once in production. The remaining 15% are mainly related to less well-connected companies or atypical corridors—it's a market limitation as much as a tool limitation. Wakeo is a serious solution, well-established in Europe in the overseas segment. For our use, it's a justified investment. Review collected by and hosted on G2.com.

The 15% not covered mainly concern airlines or shipping companies that are less connected to data networks, on secondary corridors or less standardized flows. This is not a blocking issue in our case, but it means that manual tracking is not completely eliminated — it is just concentrated on a minority of cases. Review collected by and hosted on G2.com.