G2

Marin H.

Omnichannel CRM & Loyalty Program Operations Manager

Retail

Mid-Market (51-1000 emp.)

9/4/2026

"Voyado Streamlines Retail Data with Minor Glitches"

4/5

What do you like best about Voyado?

I really appreciate Voyado's ability to merge in-store POS and Shopify online customer records for my Miami furniture retail brand. This feature helps in avoiding duplicate marketing efforts. The platform makes building tiered loyalty rules and post-purchase journeys quite straightforward, which is beneficial for our business model. I also find the centralized consent tracking to be very efficient in keeping opt-in and opt-out records organized, easing our compliance with TCPA and CCPA-CPRA, especially during the busy holiday sales season. With Voyado, I can quickly set loyalty tier thresholds for our repeat furniture buyers, which is a great aid in managing our loyalty program. Furthermore, the unified customer profiles are a lifesaver, allowing seamless tracking of customers across both online and offline purchases. Review collected by and hosted on G2.com.

What do you dislike about Voyado?

Loyalty-point reconciliation sometimes glitches when our Miami furniture showroom POS feeds large batches of transaction data. Some custom campaign report filters are limited, forcing me to export datasets into our BI tool manually. The native Shopify sync also hits occasional delays during holiday sales spikes, adding extra review work to stay compliant with TCPA and CCPA-CPRA. Review collected by and hosted on G2.com.

What problems is Voyado solving and how is that benefiting you?

Voyado unifies our showroom POS and Shopify profiles, simplifying loyalty program management and centralizing consent logs. This eliminates manual spreadsheet work, ensures TCPA and CCPA-CPRA compliance, and prevents duplicate marketing communication, especially crucial during high-volume holiday sales. Review collected by and hosted on G2.com.