RR
Senior Business Analyst
Small-Business (50 or fewer emp.)
Guest users or non-business users of the software, not included in G2 scores.
"Good for small businesses - to give customers a big enterprise feel"
4.5/5
What do you like best about VOICEplug Drive-Thru AI, VOICEplug Phone AI?

As the owner of a small restaurant, I have had the pleasure of integrating VOICEplug AI into our operations, and the results have been remarkable. VOICEplug AI enables us to offer an interactive and conversational ordering experience for our customers, which has significantly enhanced our service quality.

One of the standout features of VOICEplug AI is its seamless integration with our existing phone system, call center, drive-thru, and online ordering system. This comprehensive integration ensures that our customers can place orders effortlessly using natural language voice conversations and commands. The system's ability to understand and process these commands accurately has streamlined our order-taking process, making it more efficient and user-friendly.

Since implementing VOICEplug AI, we have observed a noticeable reduction in labor costs. The AI handles a significant portion of the order-taking process, freeing up our staff to focus on other critical tasks. This efficiency has not only reduced our operational costs but also increased our overall productivity.

Additionally, VOICEplug AI has positively impacted our revenue by increasing the average check size per order. The AI's interactive and conversational approach encourages customers to explore additional menu items and make larger orders. This boost in average check size has been a welcome benefit for our business.

In summary, VOICEplug AI has been a game-changer for our restaurant. Its ability to provide an engaging and efficient ordering experience, coupled with cost savings and increased revenue, makes it an invaluable tool. I highly recommend VOICEplug AI to any restaurant looking to enhance their customer service and streamline their operations. Review collected by and hosted on G2.com.

What do you dislike about VOICEplug Drive-Thru AI, VOICEplug Phone AI?

Sometimes it is difficult for AI to catch Asian dishes like paneer kofta, gulab jamun, etc. Review collected by and hosted on G2.com.

See what 1 reviewer thinks of VOICEplug Drive-Thru AI, VOICEplug Phone AI

5.0 out of 5 · Verified reviews from real users

Read all reviews