G2

Kabir M.

Mid-Market (51-1000 emp.)

3/5/2024

"Easy to setup, great digital experience for our patients"

4.5/5

What do you like best about Voiceoc?

The best part about Voiceoc is the team. Right from the founders to the support team, everyone is willing to out of their way to help us at anytime of the day or night. They understand the importance and nuances of a healthcare services organization which reflects in the ethos of Voiceoc and the product that has been developed. We have been searching for AI solutions that can drive leads, enable appointments and provide service to our patients and Voiceoc has been the most relevant solution we have come across. The fact that it is easily able to integrate with our backend systems was a great experience and saved us time during the go live. Review collected by and hosted on G2.com.

What do you dislike about Voiceoc?

The only point I can think is that the team could be more open to feedback and more proactive in terms of implementing client requirements and features. Review collected by and hosted on G2.com.

What problems is Voiceoc solving and how is that benefiting you?

For us, patient experience is of utmost importance. Our call volume is huge and comprises of calls for appointments, rescheduling, checking medical records and various other service requests. Additionally, we noticed that patients had significant wait time while connecting with our contact centre, negatively impacting patient experience. Voiceoc has been able to reduce patient waiting times and call traffic thereby enabling us to provide quick service to patients and a seamless digital experience. Review collected by and hosted on G2.com.