G2

Andrew H.

Regional Field Service Manager

Enterprise (> 1000 emp.)

10/19/2026

"Instant, Offline-Friendly Field Forms with Responsive Support"

5/5

What do you like best about Visibly?

We have around 500 field engineers who can submit information through forms directly from the field, and it’s instantly available to our internal teams. There’s no waiting for paperwork to come back, no chasing engineers for missing details, and no customers left waiting while we try to figure out what has happened.

The forms are straightforward for engineers to complete on the job, so adoption has been easy. The Visibly team has also been responsive whenever we’ve wanted to change something or add new fields. Offline mode is another big plus: when our engineers are working in areas with poor signal, they’re not stuck waiting around, and Visibly continues to work in the background. Review collected by and hosted on G2.com.

What do you dislike about Visibly?

nothing negative experienced so far :-)-- Review collected by and hosted on G2.com.

What problems is Visibly solving and how is that benefiting you?

Before Visibly, getting information from engineers in the field back to the office was slow and relied on manual processes, so our office staff often worked with incomplete or out-of-date information. Now engineers submit everything at the point of work, and the office can see it immediately. That means faster follow-up, more accurate records, and far less admin time spent collecting and organising data Review collected by and hosted on G2.com.