# VirtualPBX Reviews **Vendor:** VirtualPBX **Category:** [VoIP Providers](https://www.g2.com/categories/voip-providers) **Average Rating:** 4.2/5.0 **Total Reviews:** 33 ## About VirtualPBX VirtualPBX is a leading provider of business communication solutions, offering a suite of products designed to help companies of all sizes connect with their customers and teams. The three core products are VirtualPBX Business Phone Plans, VirtualText, and VirtualPBX Contact Center. VirtualPBX Business Phone Plans: This is a comprehensive VoIP phone system that provides professional-grade features for small and medium businesses. It allows users to manage their business calls from any device—whether it's a mobile phone, desktop, or traditional desk phone. Key features include an auto-attendant, customizable greetings, advanced call reporting, call recording, and seamless CRM integrations. The plans are designed to be flexible and scalable, providing businesses with the tools they need to stay connected and professional from anywhere. VirtualText: This is a standalone business text messaging service that enables organizations to streamline customer and team communication. VirtualText allows businesses to send and receive SMS and MMS messages using their existing business phone numbers. It offers a shared inbox for team collaboration, and powerful marketing features like automated messaging, drip campaigns, scheduled blasts, and contact segmentation. The service also integrates with popular CRMs and internal communication apps, helping businesses to manage conversations, send targeted messages, and stay compliant with industry regulations. VirtualPBX Contact Center: Designed for businesses with higher call volumes, the Contact Center solution provides advanced features to manage and optimize customer service operations. It includes everything from the Business Phone Plans, with added capabilities like Automatic Call Distribution (ACD) queues, live dashboards for real-time monitoring, and in-depth call analytics. The system allows for features like call tagging, callback options, and supervisor tools like "whisper" and "barge" to improve agent performance and customer experiences. The Contact Center is built to streamline workflows, providing robust integrations with CRMs to give agents the full context of every customer interaction. ## VirtualPBX Pros & Cons **What users like:** - Users rave about the **excellent customer support** from VirtualPBX, highlighting its professional and attentive service throughout. (3 reviews) - Users praise the **excellent customer service** of VirtualPBX, highlighting their professionalism and commitment to client satisfaction. (2 reviews) - Users commend the **helpful customer service** at VirtualPBX, highlighting professionalism and effective assistance throughout their experience. (2 reviews) - Users highlight the **exceptional customer service** from VirtualPBX, appreciating the thorough assistance provided during engagements. (1 reviews) - Users commend the **efficiency** of VirtualPBX, noting quick setup and excellent support throughout the process. (1 reviews) - Helpfulness (1 reviews) - Navigation Ease (1 reviews) - Quick Setup (1 reviews) - Users rave about the **excellent customer support** from VirtualPBX, making it superior to other VoIP services. (1 reviews) ## VirtualPBX Reviews ### 1. Reliable Communication with Stellar Support **Rating:** 5.0/5.0 stars **Reviewed by:** Misael S. | Virtual Assistant and Real Time Adherence Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 24, 2026 **What do you like best about VirtualPBX?** I love that VirtualPBX is reliable and has great customer support. Whenever I've had a problem, I've been able to reach out to them and get answers almost immediately. I also appreciate that it's very affordable, and it was easy to create an account and get their services. The initial setup was extremely easy. **What do you dislike about VirtualPBX?** Text messaging here. Sometimes I really do need to add and the most is very expensive, whereas I could use other options. That are not so interface friendly like Google Voice but it's free. **What problems is VirtualPBX solving and how is that benefiting you?** I use VirtualPBX to communicate efficiently with my US-based clients while overseas, solving communication issues and avoiding service disruptions from unreliable phone operators. ### 2. Feature-Rich Voicemail Options with Top-Notch Customer Service **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2026 **What do you like best about VirtualPBX?** The many options available with service like voicemail boxes, the call logs and the option of a recorded voicemail message or a personal one. The customer service team is top notch. Taylor Smith worked diligently with our IT personnel to remedy the outbound dropped call issue. **What do you dislike about VirtualPBX?** The only downfall is the cost of the program although it is competitive. **What problems is VirtualPBX solving and how is that benefiting you?** We lost our previous phone service and by recommendations of our IT rep they suggest Virtual PBX ### 3. Easy Setup and an Attentive, Excellent Support Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2026 **What do you like best about VirtualPBX?** Easy setup excellent support team attentive to detail **What do you dislike about VirtualPBX?** Haven’t noticed any downside except my old analog phones had to be replaced **What problems is VirtualPBX solving and how is that benefiting you?** Replacing an old in house PBX that we had out grown ### 4. Best Company in Their Space—Virtualpbx Outshines the Competition **Rating:** 5.0/5.0 stars **Reviewed by:** Eric F. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about VirtualPBX?** The team that assisted me was Professional from start to finish. If you want best in class service Virtualpbx is the company to choose. My prior 17 years with Vonage was horrible. Rory, Justin, Ido and Raeven are excellent in their jobs and follow through on everything. I was up and running on my SMS/Porting as promised with help along the way. If anyone is looking for a new carrier Virtualpbx should be your choice. Thanks for your help I appreciate it!!! Bests, Eric F. Colorful Nails & Laser Albany, NY (I was not incentified for this review) I recognize great employees who care about their clients. **What do you dislike about VirtualPBX?** Nothing this company delivered as promised. **What problems is VirtualPBX solving and how is that benefiting you?** SMS and Voip ### 5. Excellent support and on top of everything **Rating:** 5.0/5.0 stars **Reviewed by:** Peabro C. | Physical Therapist, Small-Business (50 or fewer emp.) **Reviewed Date:** April 21, 2025 **What do you like best about VirtualPBX?** The customer support are top-notch can’t compare to other VOIP services. **What do you dislike about VirtualPBX?** None everything is pretty great. The support team is very helpful all throughout the process. **What problems is VirtualPBX solving and how is that benefiting you?** Calls and SMS to team and patients ### 6. Virtual PBX always has great customer service! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** May 28, 2025 **What do you like best about VirtualPBX?** Every time I engage with customer service it is always excellent. They take the time to explain the situation and help me resolve it adequately. **What do you dislike about VirtualPBX?** I have nothing to say here. This section is not applicable to me. **What problems is VirtualPBX solving and how is that benefiting you?** Phone tree without requiring traditional hardware ### 7. Reliable, Excellent Customer Service, Great Value **Rating:** 5.0/5.0 stars **Reviewed by:** Frank S. | Founder/President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 21, 2021 **What do you like best about VirtualPBX?** I've been a longtime customer of VirtualPBX. Their service is extremely reliable and the quality is excellent. I rarely have an issue with my phone service. The pricing is also reasonable, especially for small businesses like mine. Also, the are quite a ew features that are included with my account. **What do you dislike about VirtualPBX?** Nothing that I can think of offhand. I really haven't had any negative experiences. **What problems is VirtualPBX solving and how is that benefiting you?** I needed an affordable service that included music on-hold, extra lines that I can add for employees that work remotely, and the office hours features. Also, getting voicemails emailed to me saves me from calling in to listen to them, especially when I am traveling. I also really like that this service conveys a lighter level of professionalism for my business. ### 8. VirtualPBX is Reliable, Cost-effective and Has Great Support **Rating:** 5.0/5.0 stars **Reviewed by:** Dr. Randy H. | CEO SuperNaturally Well, Small-Business (50 or fewer emp.) **Reviewed Date:** April 26, 2022 **What do you like best about VirtualPBX?** The support is excellent! Have been with them for many years, after having been with another service. **What do you dislike about VirtualPBX?** They had started to use offshore support which was OK, but not like the US team. Also, the fax component is average. Sending had problems. **What problems is VirtualPBX solving and how is that benefiting you?** You can look like a big business with the virtual pbx functions, even as a solopreneur. Not expensive, great value for the money. ### 9. Virtual PBX Review **Rating:** 5.0/5.0 stars **Reviewed by:** Mark F. | Sales Accounting, Small-Business (50 or fewer emp.) **Reviewed Date:** May 03, 2022 **What do you like best about VirtualPBX?** Incoming & outgoing business calls & faxes **What do you dislike about VirtualPBX?** Difficulty sending faxes which became harder **What problems is VirtualPBX solving and how is that benefiting you?** Continuing to receive spam faxes ### 10. Virtual PBX **Rating:** 5.0/5.0 stars **Reviewed by:** Lorenzo S. | Semi Retired, Small-Business (50 or fewer emp.) **Reviewed Date:** December 25, 2021 **What do you like best about VirtualPBX?** After using other services ,i concludes that i was paying to much for the services i need. **What do you dislike about VirtualPBX?** Well I've grown accustom to a actual person answering for me.its comforting to the clients. **What problems is VirtualPBX solving and how is that benefiting you?** 1st. It gives me control of my 800# 2nd. It reduces my cost 3rd. It allows me to call my clients back from the 800# which cuts down on missed calls ## VirtualPBX Discussions - [Which platforms can be used to host CompletePBX 5?](https://www.g2.com/discussions/which-platforms-can-be-used-to-host-completepbx-5) - [What are softphone apps?](https://www.g2.com/discussions/what-are-softphone-apps) - [What does PBX stand for?](https://www.g2.com/discussions/what-does-pbx-stand-for) - [What is virtual PBX software?](https://www.g2.com/discussions/what-is-virtual-pbx-software) - [View VirtualPBX pricing details and edition comparison](https://www.g2.com/products/virtualpbx/reviews/virtualpbx-review-4925462?section=pricing&secure%5Bexpires_at%5D=2026-05-30+12%3A27%3A02+-0500&secure%5Bsession_id%5D=74cfbfa3-e452-4837-bb07-3a4ad7e8f76f&secure%5Btoken%5D=7958cf6db710befc95f0dd2dfcf8b660943da32b43282173258dd8fa9667805e&format=llm_user) ## VirtualPBX Features **Channels** - Voice **Platform** - Mobile Access - Queue Management - Call Routing - Call Back - IVR - Automatic Call Distribution **Generative AI** - AI Text-to-Speech **Basic Communication - Cloud PBX** - Call Management - Communication Management - Scalability - Integrations - Mobile Accessibility - Accessibility **Platform Basics - VoIP Providers** - PBX systems, VoIP Softphone - Call Management - Network monitoring - Integrations - Virtual PBX - SIP trunking services **Agentic AI - UCaaS Platforms** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Natural Language Interaction **Basic Communication** - Phone Calls - Video Calls - Instant Messaging - Conference Calls - Desk-to-Desk Calls **Functions** - Session Routing - Session Queuing - Concurrent Calling - Auto Dialer - IVR - Inbound Screen Pop - Persistent Data **Extensions** - Tenancy Flexibility - Native VoIP - CCaaS Option **Workforce Management** - Call Monitoring - Performance Evaluation **Advanced Features - Cloud PBX** - Security and Compliance - Analytics and Reporting - Support and Reliability - Automated attendant **Call Center Infrastructure (CCI)** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - Contact Center** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction - Proactive Assistance **Agentic AI - VoIP Providers** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Administrative** - Session Summary Notes - Administrator Access - Reporting & Dashboards - Session Recording - Agent Scheduling and Assignment **Administrative** - Call Recording - Reporting & Dashboards **Access** - Software Pairing - Browser Extension - Individual Download **Advanced Features** - Hold Music - Automated Attendants - VOiP Number **Features** - Voicemail to Email - Voicemail to SMS - File Sharing - Voice Conferencing - Video Conferencing - Conference Transcripts ## Top VirtualPBX Alternatives - [GoTo Connect](https://www.g2.com/products/goto-connect/reviews) - 4.4/5.0 (1,388 reviews) - [3CX](https://www.g2.com/products/3cx/reviews) - 4.4/5.0 (429 reviews) - [RingEX](https://www.g2.com/products/ringex/reviews) - 4.2/5.0 (1,334 reviews)