I like the convenience of having this available so visitors can reach Reception when no one is there. I also really like having the app on my work phone, because it lets me answer calls when I’m away instead of having to run to the front from wherever I am in the office. Even when the office is closed, visitors are still able to contact someone. Review collected by and hosted on G2.com.
The thing I dislike most is when it goes offline. When that happens, it forces someone to stay at Reception all the time. One time we had a big group of team members from other offices come in for a meeting. They arrived early, and because the system was offline, they weren’t able to contact anyone to let them into the office. They ended up sitting in the elevator bay for 45 minutes. Review collected by and hosted on G2.com.
Thanks for letting us know what’s working well and where we fell short. We’re pleased the mobile app gives you flexibility and helps streamline visitor arrivals. We sincerely apologize for the offline incident and the long wait your guests experienced. We are working on the notification where an email will be sent if a station ever goes offline. This will be especially helpful if you're not working directly in the dashboard, where we can see whether stations are offline.