G2

Rebecca S.

Association Digital Experience Director

Enterprise (> 1000 emp.)

1/26/2022

"Great partner!"

5/5

What do you like best about Virtuagym?

As a system, the Gateway Region YMCA loves the engagement features included in the system; a Facebook news-like feed, challenges, goal tracking. We have been very pleased with the number of features included in the app. We have enjoyed working with our Account Manager, MariLu. She has truly been like a partner with us, and she is always willing to brainstorm new ideas with us. Review collected by and hosted on G2.com.

What do you dislike about Virtuagym?

As a YMCA, our clientele ranges from young to old. Part of what drew us to Virtuagym is its mobile app component AND corresponding website option. This has been very helpful in reaching our seniors. However, some features are not available on the website. And we struggled a little at launching the app because we didn't want people to create their own accounts. I also wish that there were a few more development customization options - both with some helpful new features and some language that is unique to the YMCA. Review collected by and hosted on G2.com.

Recommendations to others considering Virtuagym:

Virtuagym, through our Account Manager, has really demonstrated a willingness to partner with us. "Our issue" is truly "OUR issue"! It's such a relief to have someone that we know is just as invested in our success as we are. There are so many features within Virtuagym, some that you may not even know you need/want. To me, that is the best part about them. There are so many options for us to meet the needs of our members! Review collected by and hosted on G2.com.

What problems is Virtuagym solving and how is that benefiting you?

We are using Virtuagym to share our class schedules, collect bookings, schedule tours, share workout plans and communicate branch changes/registration/engagement marketing Review collected by and hosted on G2.com.

Response from Virtuagym of Virtuagym

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Dear Rebecca,

Thank you for taking the time to leave such a wonderful review!

It is incredibly helpful to have your insight about your experience with our system. Our team is continuously working on improving the services we offer, and your feedback will be, of course, taken into consideration when deciding which features to improve or add to the system.

We appreciate your business and the confidence you have placed in us. Please feel welcome to email us at support@virtuagym.com if we can be of further assistance.

Team Virtuagym