I appreciate that Verint Workforce Management is a robust WFM solution with everything in one place. It doesn't require extra software to complete tasks for Scheduling and Real Time Analysis, which is really helpful for our team in making informed decisions on scheduling activities and approving Time Off. Also, the queue analytics and reporting provide good data points for making informed decisions. Review collected by and hosted on G2.com.

It could allow for better incorporation of external business partner staffing data or long-term staffing across an internal team and external business partner team. Make it easier to use phantom schedules or a better solution for staffing planning when working with external business partners where we don't manage scheduling, but know the staffing numbers. Review collected by and hosted on G2.com.