TB
Tom B.
Associate Software Engineer
Enterprise (> 1000 emp.)
"Verint is a key tool to measure, prioritise and route work to the right back office teams."
What do you like best about Verint Workforce Management for Back-Office?
Verint provides excellent insights into volume, demand and performance at a macro and individual user level. Review collected by and hosted on G2.com.
What do you dislike about Verint Workforce Management for Back-Office?
The flexibility and limits on some of the features (e.g., reference fields limited to 8) Review collected by and hosted on G2.com.