The operations manager application is very good for monitoring and understanding productivity in a back office environment. The app is relatively easy to navigate as an end user. The data we gather can be used to performance manage, highlight areas of concern on quality, and focus our energy on the most value-add areas to improve. We can also use the data to shout up about the amazing things our people do and we have cold hard stats behind it. Review collected by and hosted on G2.com.

The biggest frustration we encounter is the maintenance and change process with the app. Whilst the front end user thinks they are asking for a simple change, this might actually be a 3 or 4 day piece of work as we are required to change things in multiple places in the app. Review collected by and hosted on G2.com.