![Fabian S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fabian S.")
FS

Fabian S.

Contractor

Mid-Market (51-1000 emp.)

4/30/2021

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"Easy to use app"

4.5/5

What do you like best about Verint Quality Management?

Verint Porformance Management is great because it tells you your stats so you know what to work on. Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Management?

A lot of tabs to click on at first so it can be confusing. There's confusion on how quickly it updates itself so you never know when you did well and that can cause some stress because I like to identify the days when I did well because I try my best to replicate those days. Sometimes I do think that Verint can be a little glitchy but that's every app ever. For the most part, the regular days outnumber the glitchy days. I also think that the performance stats can be a little confusing because of how they are worded. Review collected by and hosted on G2.com.

Recommendations to others considering Verint Quality Management:

Start using it sooner than later so you know what to improve. If you're ever curious as to what you're doing wrong or right with your job this is definitely the app you want to be using. Review collected by and hosted on G2.com.

What problems is Verint Quality Management solving and how is that benefiting you?

I'm really just using it to look at stats. I've realized it's great because it lets me know what to work on so I can be more productive. It seems like an app that keeps up to date with what you're doing. My only confusion with it is how quickly it updates. I'm assuming it's a weekly update on productivity levels because I have days where I do amazingly and I have my slower days where I'm not doing as amazingly. Either way, it's really great for keeping tabs on how productive you are doing and that is the most important factor when it comes to my job. I need to be able to analyze how quickly I get through calls or how long I am taking to wrap up calls. Another really cool thing is that it will even tell you how customers rate you which is super important to me because I want to have a great rating. The benefits seem to be limitless when it comes to this app. Another thing you can look at is your "adherence" which is basically how much time you are spending on different statuses. The biggest one you should be on is available because that means I get to answer more calls and help out more people. It also helps keep track of your breaks and lunches when you need to take those. You can also get personal messages from your management on how you can do better. Sorry for the long review but long story short about this application is that it is beneficial in several ways. Review collected by and hosted on G2.com.

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 ![Verint Quality Management](https://play.vidyard.com/7nAKScDeNfJFc5iX8yDkow.jpg "Verint Quality Management")

Rating Updated (5/25/2021)
Current UserValidated ReviewerIncentivizedSource: G2 invite

See what 40 reviewers think of Verint Quality Management

4.5 out of 5 · Verified reviews from real users

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