G2

Verified User in Financial Services

Mid-Market (51-1000 emp.)

9/23/2025

"Excellent & Easy to Use"

5/5

What do you like best about Verint Quality Management?

I love that this system is a one stop shop for all contact center needs. In one single solution, you are able to access quality, workforce, speech analytics, reporting, performance management, and so many other business needs. The navigation is also very user friendly. Review collected by and hosted on G2.com.

What do you dislike about Verint Quality Management?

The admin pieces of Verint are a little clunky and there are several steps that users need to go through. Also, Assignment Manager is not as user friendly as it could be and there is a delay from when changes are made to when they reflect in the system. Review collected by and hosted on G2.com.

What problems is Verint Quality Management solving and how is that benefiting you?

Our evaluators were spending a lot of time manually searching for calls to evaluate for each agent monthly. We were able to implement shared inboxes and all of the manual time that was spent looking for calls is now spent evaluating agents' additional calls to help with agents who are struggling or underperformaning. Review collected by and hosted on G2.com.