G2

Verified User in Consumer Services

Mid-Market (51-1000 emp.)

4/19/2022

"Dial-IQ Does Okay"

4/5

What do you like best about Velocify Dial-IQ?

Dial-IQ is AWESOME for calling through outbound lists of prospects. It's also easy to design callflows, including IVRs, in Dial-IQ. My agents like working with it. Review collected by and hosted on G2.com.

What do you dislike about Velocify Dial-IQ?

Dial-IQ reporting doesn't let me get the data I need for inbound call analytics, nor does it let me search and filter call data by information stored elsewhere in the lead record. Review collected by and hosted on G2.com.

Recommendations to others considering Velocify Dial-IQ:

Really think about what you need from a phone system. This is built on Twilio, but it's not as accessible or capable as Twilio. If you need something simple and associated with leads, this is it. Review collected by and hosted on G2.com.

What problems is Velocify Dial-IQ solving and how is that benefiting you?

We use Velocify for our entire lead management process, and we use Dial-IQ for our inside sales team. By using many sets of lead distribution programs, we've automated our follow-up cadence so that the inside sales team only needs to hit "Get Lead" and they receive the next qualified lead, the qualification of which is determined by the output of multiple programs running at once. It's complex but not complicated; once the programs are established, they're very easy to use, and ease of use is the real selling point of Dial-IQ. Review collected by and hosted on G2.com.