G2

Shirley N.

Billing Operations Lead

Mid-Market (51-1000 emp.)

11/2/2026

"Keeps up with our usage pricing, our payment methods and our growth"

5/5

What do you like best about Vayu?

The alerts and the collections side have made the biggest difference. Vayu tells us in Slack when a customer crosses a tier or goes over their commitment, so we know right away instead of finding out at invoice time. The dunning flows took over the payment reminders I used to send by hand so that's a huge win. It also handles our pricing well. Each customer is billed on several usage metrics, some averaged, some summed and some based on the peak, with commitments and quarterly billing on top. Usage comes in through the API and lands on the invoice correctly. Our customers pay in different ways, so recording partial payments and applying credits is simple. The team ships quickly too with new features that make my work easier. Review collected by and hosted on G2.com.

What do you dislike about Vayu?

The product moves fast, so every now and then a new feature or a change in the interface takes a moment to get used to. It’s a good problem to have, and the team is always available in Slack if I have a question. Review collected by and hosted on G2.com.

What problems is Vayu solving and how is that benefiting you?

We bill hundreds of customers on usage, and as we grew, keeping track of usage, tier changes and collections took more and more time. We also wanted real-time control over billing rather than waiting for month-end books. Vayu is now our source of truth for billing. Invoices, customers and credits sync to QuickBooks, sales tax is handled automatically, and we can see what’s owed and what’s been paid at any time. Our business has grown a lot over the past year, and Vayu has kept up the whole way. Review collected by and hosted on G2.com.