G2

Roman V.

Marketing Technology Consultant

Mid-Market (51-1000 emp.)

7/10/2026

"Flexible Dialer Settings That Keep Agents Calling Effortlessly"

4.5/5

What do you like best about Vanillasoft?

I really appreciate the flexibility in how we can configure the dialer settings: things like the queues, the number of attempts, call resolutions, etc.. It also makes the process straightforward and easy for the agents to use, because they don’t have to stop and think about who to call next; the system makes that decision for them. Review collected by and hosted on G2.com.

What do you dislike about Vanillasoft?

The only thing that we don't really like about Vanillasoft is the reporting. That part needs to be improved. We definitely, at the end of each quarter, face some issues and need to export data to Excel in order for us to be able to manipulate it how we want. Review collected by and hosted on G2.com.

What problems is Vanillasoft solving and how is that benefiting you?

We've automated our call center and integrated all call attempts, call resolutions, and outcomes with our CRM, which makes the process of managing the call center super easy. We don't need additional licenses for CRM for our call center team. They're being presented with all the information they need inside Vanillasoft that syncs from CRM, and when the outcomes happen for each call, it seamlessly syncs back, so we're happy. Review collected by and hosted on G2.com.

Response from James Bishop of Vanillasoft

edit

Hi Roman, I appreciate you taking the time to write a review. "don't have to stop and think about who to call next" is practically an advertising headline, thanks! I hear you on the reporting. I started teaching myself SQL in like 2001 to try and get better at reporting and it has never been easy. I don't know you or your account, so just-in-case you have not, reaching out to the success team and talking to Laura if you can might help, she is amazing at reporting and is always teaching me new things that we can do with our reporting.