G2

Verified User in Automotive

Enterprise (> 1000 emp.)

5/18/2022

"Great admin & automation tool for support and end-users - SAP SRM Easy Help 1.0"

4.5/5

Describe the project or task ValueWeaver SAP SRM Easy Help helped with:

We had re-org exercise where the tool was very helpful in getting the overview of SRM org structure and then moving the users and populating their attributes correctly and very efficiently. Review collected by and hosted on G2.com.

What do you like best about ValueWeaver SAP SRM Easy Help?

The product is nicely designed for SRM end-users and support staff. Many features surprised us and we can do complex SRM updates quickly so saving time and efforts. Particularly, creating shopping carts was a good efficiency tool for end-users. Even moving transactions between users, purchasing groups etc was handy and save time. Review collected by and hosted on G2.com.

What do you dislike about ValueWeaver SAP SRM Easy Help?

There is nothing for disliking as product covers all aspects of master and transactional data analysis, reporting and processing but their chatbot feature is not in the base product as they develop chatbot workflow for every client so we may go for an integrated chatbot. Review collected by and hosted on G2.com.

Recommendations to others considering ValueWeaver SAP SRM Easy Help:

As the deployment period for the SRM Easy help add-on is around 8-10 weeks, the tool can be used for boosting support staff and end-user efficiency to take away noise and pain points. Knowing that SAP SRM will stay on SAP roadmap until 2027 with extended support until 2030, there is a business case to extend the benefit period for SAP SRM. Secondly, SRM Easy Help tool also covers data migration pieces so migrating from SRM is also assisted which is helpful. All in all a nice tool for any client using SAP SRM and even migrating from SRM. Review collected by and hosted on G2.com.

What problems is ValueWeaver SAP SRM Easy Help solving and how is that benefiting you?

Solving user issues that are related to either SRM master data or transactional data analysis is very easy as you don't have to flip between SRM GUI, its web GUI and even SAP ECC GUI, all data is available at a single place so solving production tickets & service requests e.g. moving users, assigning attributes in SRM org structure, creating delivery address, buy on behalf issues, attribute defaulting issues, inconsistent supplier between ECC & SRM and transactional handover, creation, deletion etc can easily be analysed and corrected. Overall, good admin and efficiency tool for SAP SRM. Review collected by and hosted on G2.com.