G2

Jackie A.

Mid-Market (51-1000 emp.)

2/6/2024

"Valer: A Game-Changer for Streamlined Workflows"

5/5

What do you like best about Valer?

I love that Valer centralizes the authorization submissions. We are able to view ALL outbound authorization requests and inbound faxes related to the patients. Valer has also streamlined the WFH process by eliminating the need for a fax machine. Valer is user-friendly and has helped with boosting efficiency with daily submissions. Cloning authorization requests is helpful and efficient as many of our providers have their standard CPT codes for most visits. I love that we are able to create "Service Code SETS" for specialized treatments that have a group of codes that are not easy to remember. By selecting a few buttons, we are able to add 4+ CPT codes at once. Review collected by and hosted on G2.com.

What do you dislike about Valer?

It's hard to pinpoint something I dislike. My experiences have always been positive with the Valer engineers when I have feedback. I do wish we could bring back the direct portal submission to have that instant authorization/tracking number. Review collected by and hosted on G2.com.

What problems is Valer solving and how is that benefiting you?

Valer has allowed us to have a smoother workflow and enhance productivity. Cloning previous submissions is an awesome tool to help save time with creating a new request, especially when some of our providers have a distinguished plan of care. Valer is also beneficial when a team member is out; we can easily see their submissions and check status without that team member's credentials. We are able to get out 80+ submissions daily with confirmation receipts. Review collected by and hosted on G2.com.