The integration into our booking engines is convenient and automated and seems to work well. Everyone is always nice when we call, email, or meet them at trade shows. The product allows us to accept payments from our guests and easily use credit card processing for their accounts. The solution that we have chosen integrates directly into our PMS software, which is Escapia. The start up costs and time were both well within reason and the ongoing support is sufficient for what we need. Review collected by and hosted on G2.com.

The company sides more with guests rather than us (who are their users) when someone initiates a Chargeback. The process is painful and difficult, and made to try and get us to drop it when we should be fighting it. This has taken up the most time with our use of this product, ie finding documentation and everything needed to fight a chargeback that is generally requested by a disgruntled guest for a completely different reason. The guests violate our agreements and submit fraudulent chargeback requests and we are the ones made to feel like the victims. We do not understand why guests are allowed to get away with fraudulent requests and nothing is done about it by your company or their credit card company. Review collected by and hosted on G2.com.