G2

Shweta W.

Tech Writer

Enterprise (> 1000 emp.)

2/25/2022

"Helpful and exactly we wanted for our process."

5/5

What do you like best about Vaani: An Omni channel contact center solution?

It has all communication channels and has WhatsApp integration. It has an in-house knowledge portal that helps executives stay updated with the latest changes and updates. Review collected by and hosted on G2.com.

What do you dislike about Vaani: An Omni channel contact center solution?

VAANI has amazing features like QMS, knowledge portal, etc. However, the least liked part was, it can be the best when used On-prem. Review collected by and hosted on G2.com.

Recommendations to others considering Vaani: An Omni channel contact center solution:

VAANI is the best omnichannel dialer for your contact center that helps to solve all complexity while meeting the customers' expectations. Review collected by and hosted on G2.com.

What problems is Vaani: An Omni channel contact center solution solving and how is that benefiting you?

It has become easy to map customer journey and follow our potential customers to convert them. We can track our employees and the conversations they have with customers. It has increased ROI, reduced errors, simplified complexity to maintain the conversations happening on different platforms. Review collected by and hosted on G2.com.