--- title: UserWay Reviews meta_title: 'UserWay Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 652 reviews by the users' company size, role or industry to find out how UserWay works for a business like yours. aggregate_rating: rating_value: 4.8 review_count: 652 scale: '5' date_modified: '2026-07-15' parent_category: name: Web Accessibility url: https://www.g2.com/categories/web-accessibility --- # UserWay Reviews **Vendor:** UserWay Inc. **Category:** [Digital Accessibility Platforms ](https://www.g2.com/categories/Digital-accessibility-platforms) **Average Rating:** 4.8/5.0 **Total Reviews:** 652 ## About UserWay UserWay, a global leader in web accessibility, is trusted by millions of websites worldwide. Combining AI and human expertise, UserWay helps organizations fix code violations and meet accessibility laws and standards such as the ADA and WCAG 2.2, making digital content accessible to users with disabilities. ## UserWay Pros & Cons **What users like:** - Users appreciate the **ease of use** of UserWay, with quick setup and an intuitive dashboard for seamless accessibility. (27 reviews) - Users appreciate the **simplified accessibility oversight** of UserWay, facilitating quick setup and easy management for admins. (24 reviews) - Users value the **responsive and knowledgeable customer support** that enhances their experience with UserWay. (21 reviews) - Users appreciate UserWay for its **simple and organized accessibility management** , enhancing website compliance effortlessly. (19 reviews) - Users love the **user-friendly accessibility features** of UserWay, simplifying website compliance and management tasks effectively. (18 reviews) - Easy Setup (15 reviews) - Users praise UserWay for its **exceptional customer support** , providing quick and clear assistance during installation and setup. (15 reviews) - ADA Compliance (13 reviews) - Compliance Standards (13 reviews) - Implementation Ease (13 reviews) **What users dislike:** - Users find **complex usability** in UserWay, needing more detailed guidance and lacking complete ADA compliance despite the pro version. (14 reviews) - Users find the **pricing issues** frustrating due to unclear coverage and the desire for lower fees. (9 reviews) - Users find the pricing **too expensive** and seek more clarity on coverage and accessibility law protection. (8 reviews) - Users find the **lack of clarity** in recommendations hinders effective prioritization and implementation of accessibility fixes. (7 reviews) - Users find **accessibility issues** persist due to the need for manual adjustments and a learning curve in configuration. (6 reviews) - Users find the **limited features** of UserWay difficult, especially with design struggles and mobile widget issues. (5 reviews) - Device Limitations (3 reviews) - Lack of Educational Resources (3 reviews) - Small Businesses (3 reviews) - UX Improvement (3 reviews) ## UserWay Reviews ### 1. Great support and simple yet powerful tools to help with accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Stephen H. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about UserWay?** I install this on all websites that I develop. It is a very simple tool that's easy to set up, and makes a positive impact for a lot of people. Highly recommended. **What do you dislike about UserWay?** I wish there was more of a tiered pricing model, and the WordPress plugin isn't really needed if you know how to inject header code. **What problems is UserWay solving and how is that benefiting you?** For compliance, and for making sure that everyone has a quality experience on webpages that we develop, this tool is a very easy step in the right direction for accessibility. **Official Response from Uriel Weisz:** > Thank you for your positive feedback! We're glad to hear that UserWay has been a helpful tool for you in making websites more accessible. We appreciate your recommendation and will take your feedback about pricing and the WordPress plugin into consideration for future improvements. ### 2. USERWAY WORKS! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Relations | Small-Business (50 or fewer emp.) **Reviewed Date:** February 18, 2025 **What do you like best about UserWay?** The simplicity in setting up and the continuous corrections to the website **What do you dislike about UserWay?** nothing, the product is excellent and cost effective **What problems is UserWay solving and how is that benefiting you?** The USERWAY app allows our website to be accessible and with little effort involved, also the corrections info teaches me how to program later **Official Response from Uriel Weisz:** > We're glad to hear that you find UserWay to be an excellent and cost-effective solution. Thank you for your support! ### 3. Fast and easy support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** March 05, 2025 **What do you like best about UserWay?** Fast support with always the right answer. **What do you dislike about UserWay?** None, maybe speeding the widget up a little bit would be awesome, but nothing that important. **What problems is UserWay solving and how is that benefiting you?** Letting Wordpress + Elementor websites accessibile, that are always hard to manipulate directly **Official Response from Uriel Weisz:** > We're thrilled to hear that you find our support fast and reliable! Your suggestion about speeding up the widget is duly noted. Thank you for choosing UserWay for your website accessibility needs! ### 4. Great Experience with UserWay **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** January 16, 2025 **What do you like best about UserWay?** All of the features that UserWay offers for compliance standards and disabilities. The use of the application is really easy to find and helpful for all users. **What do you dislike about UserWay?** From my experience, there is not a downside of using UserWay. **What problems is UserWay solving and how is that benefiting you?** UserWay is helping solve compliance issues - keeping our website and organization up to the latest standards. **Official Response from Uriel Weisz:** > We appreciate your feedback and are pleased to hear that UserWay is helping to keep your website and organization up to date with compliance standards. ### 5. Using Userway for compliance with WCAG Complianc **Rating:** 5.0/5.0 stars **Reviewed by:** Ze'ev K. | Admin, Small-Business (50 or fewer emp.) **Reviewed Date:** December 15, 2024 **What do you like best about UserWay?** Easy install and quick tech support, so far so good **What do you dislike about UserWay?** Nothing yet, Would be nice to have a cheaper fee **What problems is UserWay solving and how is that benefiting you?** WCAG Complianc is somethging that I need incorporate **Official Response from Uriel Weisz:** > We're glad to hear that you found UserWay easy to install and that our tech support was quick to assist you. Thank you for your feedback! ### 6. Best Wordpress Accessibility Plugin **Rating:** 5.0/5.0 stars **Reviewed by:** Brekke O. | Website Development, Small-Business (50 or fewer emp.) **Reviewed Date:** October 29, 2024 **What do you like best about UserWay?** User-friendly and easy to set up. This is the best accessibility widget on the market. **What do you dislike about UserWay?** The fact that you have to pay additionally for PDF compliance. I think it would be good to create a package that includes this. **What problems is UserWay solving and how is that benefiting you?** WCAG Compliance is the main benefit we use this plugin for. **Official Response from Uriel Weisz:** > Thank you for sharing your feedback on UserWay! We're thrilled to hear that you find our plugin user-friendly and easy to set up. We appreciate your suggestion regarding the PDF compliance feature, but it is a separate technology and requires different resources. We do have a suite of solutions for that. For more information, please see https://userway.org/pdf/ or contact our team. ### 7. Review **Rating:** 4.0/5.0 stars **Reviewed by:** Carmine L. | Software, Small-Business (50 or fewer emp.) **Reviewed Date:** March 10, 2025 **What do you like best about UserWay?** Ease of use, ease of implementation **What do you dislike about UserWay?** Number of features and then nothing more **What problems is UserWay solving and how is that benefiting you?** Difficulties in implementing the WCAG guidelines **Official Response from Uriel Weisz:** > We appreciate your positive comments about the ease of use and implementation of UserWay. We understand your desire for more features and we are continuously working to enhance our platform. Additionally, we are here to assist you in addressing any difficulties with WCAG guidelines. ### 8. UserWay is simple and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Jason M. | Director, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about UserWay?** UserWay is intuitive and easy to use. It will point out issues it can't automatically resolve and include ways to resolve those. Remember you should always get your site as close as you can to the ADA compliance level you need. UserWay is easy to customize and the results are immediate. I had to reach out to them regarding our GTM installation and the customer support was amazing and we have it resolved within minutes. **What do you dislike about UserWay?** There isn't a downside to it. It's a great backup plan for an effective ADA strategy. **What problems is UserWay solving and how is that benefiting you?** It's a great supplement for our ADA strategy. One of the big things we use it for is the contrast options. **Official Response from Uriel Weisz:** > We're thrilled to hear that you find UserWay intuitive and easy to use, and that our customer support was able to quickly resolve your GTM installation issue. Thank you for sharing your positive experience! ### 9. Good support , comparitively economical **Rating:** 5.0/5.0 stars **Reviewed by:** Sam N. | Infrastructure Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 01, 2024 **What do you like best about UserWay?** The technical support of userway is much supportive. We faced some issues with our Single Page Application and userway guys guys supported us well to overcome the issue. **What do you dislike about UserWay?** I dont think I have anything to dislike till now. **What problems is UserWay solving and how is that benefiting you?** We installed userway to comply with accessibility options in the wesbite. It also gives an overview about website and some optimization helps. **Official Response from Uriel Weisz:** > We're glad to hear that you found our technical support to be supportive and helpful in resolving issues with your Single Page Application. We strive to provide top-notch support for all our users. ### 10. Userway's Accessibility Widget has changed the game **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about UserWay?** Userway's Accessibility Widget allowed us to add another layer of accessibility to our engagement website, so that users of all abilities to customize their experience. It was easy to implement and only took a moment. The customer support was great. Integrating it into the website was also easy. I like that there are reporting tools but those came at an extra cost. You can also choose which icon you want to display on your website and customize the colour so that it matches your site. **What do you dislike about UserWay?** Because it's an overlay on a website, the settings don't reset when the cache is cleared. On public kiosks, once a person sets their preferred features, it doesn't reset. I'd prefer to have all of the analytics included in the base price instead of having to pay extra to find out if people are using the tool. **What problems is UserWay solving and how is that benefiting you?** The Accessibility Widget adds another layer of accessibility to our site, which is already compliant with WCAG 2.1 Level AA. Although our site is already accessible, the widget goes a few steps further to let website users customize their experience for what works best for them. That might mean increasing the font size or colour contrast or having the page read out to them. We want to make sure our users have a positive experience on the site and the widget helps to enhance that experience for those who need it. Our goal was to make sure the website was accessible to as many people as possible and the widget helps to achieve this goal. **Official Response from Uriel Weisz:** > We're thrilled to hear that you found UserWay's Accessibility Widget easy to implement and that it added an extra layer of accessibility to your website. We appreciate your feedback about the settings not resetting when the cache is cleared and the additional cost for reporting tools. The settings are reset when local storage is cleared. Please reach out to our support team (desk@support.userway.org) and we'll be happy to help further. Thank you for sharing your experience with us! ### 11. Review **Rating:** 4.5/5.0 stars **Reviewed by:** Babul M. | Accessibility tester, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about UserWay?** I like UserWay's commitment to making websites accessible to everyone, regardless of their abilities or disabilities. Their easy-to-use tools and solutions make it simple for website owners to create a more inclusive online experience for all users. **What do you dislike about UserWay?** the implementation process can be a bit complex for those who are not tech-savvy. **What problems is UserWay solving and how is that benefiting you?** UserWay helps to solve the problem of website accessibility by providing tools and solutions that make websites more user-friendly and inclusive for people with disabilities. By improving accessibility, UserWay ensures that all users, regardless of their abilities, can access and interact with online content effectively. This benefits me as a user because it allows me to navigate and engage with websites more easily, even if I have a disability that may impact my online experience. It also benefits website owners by helping them reach a wider audience and ensure compliance with accessibility standards, ultimately improving user experience and satisfaction. **Official Response from Uriel Weisz:** > Thank you for recognizing UserWay's efforts in improving website accessibility. We understand the challenges of the implementation process and are committed to making it more user-friendly. We're pleased to hear that UserWay's solutions have benefited you in navigating and interacting with websites, and we will continue to strive for a more inclusive online experience for all users. ### 12. My Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** January 23, 2025 **What do you like best about UserWay?** It's great. Quality product. Excellent software. **What do you dislike about UserWay?** Nothing. It's a great product. Who doesn't like great products? **What problems is UserWay solving and how is that benefiting you?** ADA compliance. **Official Response from Uriel Weisz:** > We're happy to hear that you're pleased with UserWay. Thank you for your support! ### 13. Must Have **Rating:** 5.0/5.0 stars **Reviewed by:** Basim H. | Digital Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about UserWay?** The ability to manage my accounts on one dashboard **What do you dislike about UserWay?** Glitches and the time it takes for the system to update **What problems is UserWay solving and how is that benefiting you?** Adding accessibility to my clients' websites **Official Response from Uriel Weisz:** > We're glad to hear that you appreciate the ability to manage your accounts on one dashboard. We understand the importance of a seamless user experience and are continuously working to improve our system to minimize glitches and reduce update times. ### 14. Easy to use **Rating:** 5.0/5.0 stars **Reviewed by:** Karin P. | Supervisor eDevelopment, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2024 **What do you like best about UserWay?** It was so easy to implement on our website, along with the policies. It gives our company the confidence we didn't have before when we were trying to correct all of the ADA violations in house. **What do you dislike about UserWay?** There really hasn't been anything so far that I dislike. **What problems is UserWay solving and how is that benefiting you?** UserWay is solving any of images not having proper alt tags and many other issues, we didn't even know we had. **Official Response from Uriel Weisz:** > We're glad to hear that UserWay has been easy to implement and has given your company more confidence in addressing ADA violations and more. Thank you for sharing your positive experience! ### 15. useful tool to help our site to be under regulation. from end user point of view, I can't comment. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** February 05, 2025 **What do you like best about UserWay?** the indication of issues and the way to fix them. as well support is really active **What do you dislike about UserWay?** still a little complicated at the admin point of view. but I guess it is due to my non experience.. it will be better **What problems is UserWay solving and how is that benefiting you?** cover our violations at first.. and it is helping us to fix the issues. **Official Response from Uriel Weisz:** > We're glad to hear that you find UserWay useful in identifying and resolving issues, and that our support team has been helpful. We understand that the admin interface may seem complicated at first, but we're continuously working to improve user experience. We also encourage you to book a time with our onboarding team. Thank you for your feedback! ### 16. Userway usage review and usage experience **Rating:** 4.5/5.0 stars **Reviewed by:** Silvia H. | Account, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2024 **What do you like best about UserWay?** One click setup to integrate accessible tools into website using the widget has saves time and untangle complex workflows. Give users total control over what design or interface that they want to use to help it an easier experience. **What do you dislike about UserWay?** I don't have any bad or negative experince with UserWay. We able to complies with ADA regulation thanks to this platform. **What problems is UserWay solving and how is that benefiting you?** Gives people with disability have the same opportunity in accessing and using our service. Help them to have more control over website design, font change and picture exchange. **Official Response from Uriel Weisz:** > Thank you for highlighting the benefits of UserWay in providing equal access to individuals with disabilities. We're committed to making the web more accessible for everyone and are pleased to hear about your positive experience. ### 17. Customer experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2025 **What do you like best about UserWay?** They were informative and helpful with the tech issues i was having. **What do you dislike about UserWay?** I dont like having to build a custom trigger to remove the icon **What problems is UserWay solving and how is that benefiting you?** Keeping u ADA compliant **Official Response from Uriel Weisz:** > We're happy to hear that our team provided informative and helpful support for your tech issues. We understand your frustration with the custom trigger and will take your feedback into account as we continue to enhance our platform. ### 18. Userway review **Rating:** 5.0/5.0 stars **Reviewed by:** Themis T. | Systems adminisrator, Small-Business (50 or fewer emp.) **Reviewed Date:** August 19, 2024 **What do you like best about UserWay?** Quite possibly the most robust way to incorporate ease-of-access features in your site **What do you dislike about UserWay?** Live Translation, while being fine, could sue some customization options. **What problems is UserWay solving and how is that benefiting you?** I wanted an aesthetically pleasing, robust widget to add accessibility options to the business site I worked on **Official Response from Uriel Weisz:** > We're glad to hear that you find UserWay to be a robust way to incorporate ease-of-access features on your site. We have recently rolled out some customization options for Live Translation. Please reach out to desk@support.userway.org for more information. ### 19. Efficient Accessibility Solution **Rating:** 5.0/5.0 stars **Reviewed by:** naga y. | Multimedia Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** July 10, 2024 **What do you like best about UserWay?** UserWay provides a straightforward and effective way to enhance website accessibility. I appreciate how it seamlessly integrates into our site and improves usability for all visitors. **What do you dislike about UserWay?** One thing I dislike about UserWay is that occasionally updates can disrupt the layout or functionality of our website temporarily. However, their support team is responsive and helps resolve issues promptly. **What problems is UserWay solving and how is that benefiting you?** Accessibility **Official Response from Uriel Weisz:** > Thank you for sharing your feedback! We're thrilled to hear that you find UserWay to be a straightforward and effective accessibility solution for your website. We understand that occasional updates may cause temporary disruptions, and we apologize for any inconvenience this may have caused. Our team is dedicated to promptly resolving any issues that arise to ensure a seamless user experience. If you encounter any further challenges or have suggestions for improvement, please don't hesitate to reach out. We appreciate your support and are grateful for the opportunity to enhance the accessibility and usability of your website. ### 20. Gratitude for Exceptional Service: A Testament to Efficiency and Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Zeeshan A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2024 **What do you like best about UserWay?** "I am very grateful to you for your assistance. We are using your services, which are exceptionally efficient. I was struggling to translate some HTML elements, and your solution proved to be very helpful for me. I am extremely pleased that you understood my query well and provided an exact answer. Moreover, you kept me informed by sending a reminder email and updated me on my request, which is a very commendable step." **What do you dislike about UserWay?** Nothing to see you are providing the best services. **What problems is UserWay solving and how is that benefiting you?** I was struggling to translate some HTML elements, and your solution proved to be very helpful for me. I am extremely pleased that you understood my query well and provided an exact answer. **Official Response from Uriel Weisz:** > We are thrilled to hear about your positive experience with our services! Thank you for taking the time to share your feedback. ### 21. Userway review **Rating:** 5.0/5.0 stars **Reviewed by:** Mustafa z. | Frontend Team lead, Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2024 **What do you like best about UserWay?** User way is very easy to implement and has all the features we need to enable accessibility on the websites **What do you dislike about UserWay?** While ease of use is one of the benefits using userway overall per year cost is little bit expensive **What problems is UserWay solving and how is that benefiting you?** Web accessibility compliance **Official Response from Uriel Weisz:** > We appreciate your feedback about the cost. We are constantly working to provide the best value for our users. ### 22. Trouble shoot **Rating:** 5.0/5.0 stars **Reviewed by:** Jameson G. | Freelance Graphic Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about UserWay?** How easy it is to use, easy to install on my website and how prompt the customer service is. **What do you dislike about UserWay?** I can't think of anything at the moment. I've used this widget before and fell in love wioth how great it worked. **What problems is UserWay solving and how is that benefiting you?** Enable the disabled to veiwmy website as good as others. **Official Response from Uriel Weisz:** > Thank you for your kind words! We're thrilled to hear that you've had a great experience with our widget and that it has made a positive impact on your website. ### 23. Userway makes it easy to identify and resolve accessibility issues with our websites **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about UserWay?** We have used Userway for a while now and it makes it easy to identify and resolve accessibility issues with our websites. The Userway staff is very responsive and easy to work with. **What do you dislike about UserWay?** The paid plugin is expensive which is frustrating. **What problems is UserWay solving and how is that benefiting you?** The Userway widget makes it easy to identify and resolve accessibility issues with our websites **Official Response from Uriel Weisz:** > Thank you for sharing your experience with Userway. We're pleased to hear that our staff has been easy to work with and that our widget has helped in resolving accessibility issues. ### 24. Userway inquiry **Rating:** 4.5/5.0 stars **Reviewed by:** Andres S. | Art Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about UserWay?** The accessibility monitor, really helps identifyng issues with our websites **What do you dislike about UserWay?** Would love for accessibility monitor to be usable more often **What problems is UserWay solving and how is that benefiting you?** Making our websites WCAG conformant **Official Response from Uriel Weisz:** > It's great to hear that the accessibility monitor is helping you identify issues with your websites and make them WCAG conformant. We value your feedback about wanting it to be usable more often and will consider this as we continue to improve UserWay. Please also reach out to our support team anytime you find something not working as you'd expect. Thank you for using our service. ### 25. Peace of mind and respecting disabled users **Rating:** 4.5/5.0 stars **Reviewed by:** Benjamin F. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2024 **What do you like best about UserWay?** Gives me peace of mind that our site is accessible. Doesnt get in the way of normal functioning of the site. **What do you dislike about UserWay?** A bit pricey but well worth the investment **What problems is UserWay solving and how is that benefiting you?** Keeping site accessible and preventing lawsuits from greedy lawyers threatening class action lawsuits (a problem in Israel). **Official Response from Uriel Weisz:** > We're glad to hear that UserWay gives you peace of mind and doesn't disrupt the normal functioning of your site. We understand that pricing can be a concern, but we believe that the investment in accessibility is worthwhile in the long run. ### 26. Accessibility Made Easy! **Rating:** 5.0/5.0 stars **Reviewed by:** Dave V. | Outsourced Chief Financial Officer (CFO), Small-Business (50 or fewer emp.) **Reviewed Date:** May 21, 2024 **What do you like best about UserWay?** UserWay is a solid solution for businesses that want to improve their website accessibility. Setup is easy and it provides detailed scanning and real-time monitoring to identify a wide range of accessibility issues. **What do you dislike about UserWay?** UserWay license fees are a bit high. We have to price the widget with very thin margins in order to be competitive with other competing solutions. **What problems is UserWay solving and how is that benefiting you?** UserWay helps us help our clients maintain awareness of and compliance with accessibility regulations. **Official Response from Uriel Weisz:** > Thank you for sharing your feedback! We're thrilled to hear that you find UserWay to be a solid solution for improving website accessibility. We understand your concern about the license fees and we appreciate your input. We're constantly working to provide value for our customers while keeping our pricing competitive. Your feedback helps us in this process. If you have any further questions or suggestions, please feel free to reach out to us. We're here to assist you in any way we can. ### 27. Superb product result with helpful customer service **Rating:** 4.5/5.0 stars **Reviewed by:** Muzakir I. | Sales Consultant, Mid-Market (51-1000 emp.) **Reviewed Date:** September 02, 2024 **What do you like best about UserWay?** Able to transform website easily to comply with the current law and make it accessible to handicap users. **What do you dislike about UserWay?** Some problem with the widget not loading on certain webpage, but has been solved after 2-3 days. **What problems is UserWay solving and how is that benefiting you?** Give every users an easy experience to use our website without issues. Gives customization option to visitor to make changes to their needs. **Official Response from Uriel Weisz:** > Thank you for your positive feedback! We're thrilled to hear that UserWay has been able to help you make your website more accessible and compliant with the law. We apologize for the inconvenience you experienced with the widget not loading promptly on certain pages, but we're glad to hear that the issue was resolved within a few days. Your feedback helps us improve our services to provide a seamless experience for all users. If you encounter any further issues or have any questions, please feel free to reach out to us. We're here to assist you every step of the way. ### 28. Easy Centralized ADA Compliance from **Rating:** 4.0/5.0 stars **Reviewed by:** Mark J. | Owber, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about UserWay?** Ease of use from a centralized dashboard, able to manage multiple websites, see their status and make corrections easily. **What do you dislike about UserWay?** Their sales stuff was extremely aggrivating, calling our office multiple times a day despite asking them to stop. **What problems is UserWay solving and how is that benefiting you?** Allows us to identify ADA issues with websites, correct them and allow multiple websites to be easily accessible by people with additional requirements. **Official Response from Uriel Weisz:** > We apologize for the inconvenience caused by our sales team. We take your feedback seriously and will address this issue to ensure a better experience for our customers. ### 29. Great support, widget work perfectly on our website **Rating:** 5.0/5.0 stars **Reviewed by:** Sara R. | Conservation Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 07, 2024 **What do you like best about UserWay?** Support is great, widget funcionality, very easy to use. **What do you dislike about UserWay?** Can be a bit pricey, otherwise no complaints. **What problems is UserWay solving and how is that benefiting you?** It is helping us reaching the ADA compliance and obligatory laws regarding the accessibility. **Official Response from Uriel Weisz:** > We're happy to hear that our support and widget functionality are working well for your website! We understand the concern about pricing and are continuously evaluating our pricing structure to ensure we provide the best value for our customers. Thank you for your feedback. ### 30. An extremely helpful and cost effective tool for a complicated issue **Rating:** 4.5/5.0 stars **Reviewed by:** Russell M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 13, 2024 **What do you like best about UserWay?** UserWay provides the proper tools to check your site, remediate some issues automatically, provide detailed reports on issues, and offer legal support for paid plans should you ever find yourself in a situtation where it is required. There are easy step by step instructions on how to integrate their widget onto your site no mater what platform you use to run your site. I recently had to contact support to transfer a subscription to a new shorter domain which our company acquired. Ben was fantastic and quickly got our subscription transfered to our new domain. Working for a holding company that was recently hit with an ADA lawsuit, we use UserWay on all of our websites across the company often to ensure we stay compliant as team members make site updates. **What do you dislike about UserWay?** Some of the admin panel is a tad clunky and requires customer support to correct if you hit a managment edge case. Thankfully support is responsive and very helpful so all in all not a major dislike. **What problems is UserWay solving and how is that benefiting you?** It allows web designers and developers who are unfamiliar with ADA compliance regulations know exactly how to fix compliance issues. **Official Response from Uriel Weisz:** > We're pleased to hear that UserWay has been a valuable tool for you in addressing ADA compliance issues on your websites. We're grateful for your feedback about the admin panel, and we'll continue to work on enhancing the user experience. It's great to know that our support team, especially Ben, was able to assist you with transferring your subscription to a new domain. Thank you for choosing UserWay and for being proactive in ensuring ADA compliance across your company's websites! ### 31. Great product for you company's website **Rating:** 4.5/5.0 stars **Reviewed by:** Yossi P. | Co-Founder and COO, Small-Business (50 or fewer emp.) **Reviewed Date:** June 15, 2024 **What do you like best about UserWay?** Very easy to integrate, setup takes a couple of hours and you're done! **What do you dislike about UserWay?** A little bit over featured and my design team had to struggle a little bit to get it to look good. **What problems is UserWay solving and how is that benefiting you?** There is an absolute need for an accessibility tool that complies with the industry and legal standards. **Official Response from Uriel Weisz:** > We're glad to hear that you found UserWay easy to integrate and setup! We understand that design compatibility can be a challenge, and we're continuously working to improve the user experience for all. Please feel free to reach out to our support team (desk@support.userway.org) at the first sign of trouble. We can help get any future integrations down to just a few minutes. Thank you for your feedback! ### 32. Great tool for the little things that mean a lot **Rating:** 5.0/5.0 stars **Reviewed by:** Ioana M. | Direct Marketing Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 26, 2023 **What do you like best about UserWay?** UserWay brings the proper variation of accessibility tools so that the majority of visually challenged peers or those with various processing hurdles can get around sites easier. I especially like that the most important features are not hidden behind UserWay's paywall, because accessibility is a right, not a luxury people should struggle to afford. Installing the widget was quick, easy, and everything went smoothly otherwise, which is also great, as you don't need specialists to struggle to implement it on a website. Their customer support is quick and on point, too, big thanks for that. **What do you dislike about UserWay?** I like the customizable aspect, although perhaps it could be a little more flexible to properly make the widget feel and look like it's part of the sites posted on. Integration could still have some work put in, but it's not a huge downside really. Being able to toggle and hide the widget out of the way after applying the settings and being able to use it frequently without it hindering anything makes up for the limited customizing options. **What problems is UserWay solving and how is that benefiting you?** Our site's users get to spend a lot of time in front of screens filled with words to no end, so it's good to know that we can make their experience a bit easier or more pleasant by making it possible for them to improve the ease of reading/navigation of the site. **Official Response from Rodrigo Asai:** > Thank you for sharing your positive experience with us. We're committed to providing accessible tools that are easy to integrate and use, and we're glad to hear that you found the installation process quick and smooth. We appreciate your feedback on the customization options and will continue to work on enhancing the flexibility of the widget. ### 33. easy to embed. straight to the point. good customer service. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2024 **What do you like best about UserWay?** helps protect me from lawsuits. So far it has been very easy to use and implement. **What do you dislike about UserWay?** a bit expensive but overall i think it provides value. **What problems is UserWay solving and how is that benefiting you?** helping me be safe from ADA lawsuits **Official Response from Uriel Weisz:** > We're glad to hear that you find UserWay easy to use and implement, and that it helps protect you from ADA lawsuits. We understand that cost is an important factor, and we strive to provide the best value for our customers. ### 34. Seamless and fast **Rating:** 5.0/5.0 stars **Reviewed by:** Gitti H. | Ecommerce Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about UserWay?** We were looking for an alternative to the Digital Accessibility Platform on our website. Userway met all the criteria we were looking for, and the transition and implementation were quick, easy, and seamless. **What do you dislike about UserWay?** We could use more customization options. **What problems is UserWay solving and how is that benefiting you?** Compliance. **Official Response from Ben Stern:** > Gitti, Thank you for leaving your feedback and we are happy to hear you are satisfied with your choice. We would like to understand more about your customization options. Please send your feedback to: desk@support.userway.org Have a great day, UserWay Team ### 35. Using UserWay to improve website accessibility **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2024 **What do you like best about UserWay?** It was very easy to implement and customize. As someone who never dealt with accessibility, it was very straightforward. **What do you dislike about UserWay?** The billing for scanning an widget was in two separate places, it was a bit confusing. **What problems is UserWay solving and how is that benefiting you?** It helps our website become accessibility compliant, which is a requirement from some of our customers **Official Response from Uriel Weisz:** > We apologize for any confusion with the billing process. We'll take your feedback into consideration to improve the user experience. ### 36. Simple & Powerful tool **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about UserWay?** Fair pricing and excellent assistance for what's offered. The product they offer is worth every penny! **What do you dislike about UserWay?** Userway could provide more tools to offer for the ongoing customer which can be served as a package to the customer with the currently subscribed product. **What problems is UserWay solving and how is that benefiting you?** The immediate requirement of implementing an accessibility widget in our US website wasn't going well until we came across UserWay's accessibility widget. It got almost everything that we have been looking for. Easy installation and absolutely reliable! **Official Response from Uriel Weisz:** > It's great to hear that our accessibility widget has been helpful for your website. We're committed to providing easy installation and reliable solutions. ### 37. Easy to implement, easy to use, extremely powerful **Rating:** 5.0/5.0 stars **Reviewed by:** Lyece H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2024 **What do you like best about UserWay?** Simple, crystal-clear, almost too easy! One-click installation, the integration is already done: the icon appears on the site and there starts the magic! The plugin is powerful, customizable and all without modifying a single line of code. The customer support is fantastic, very responsive and attentive. **What do you dislike about UserWay?** I hate that everything on our website doesn't work this way: easily and hassle-free. **What problems is UserWay solving and how is that benefiting you?** As an NGO, compliance with accessibility rules on our site is very important to us and we've been thinking about it for a long time. We had our doubts about making our site easily accessible, as it wasn't initially designed with this in mind, but Userway turned out to be a fantastic solution, enabling all our visitors to be able to consult all our content. **Official Response from Uriel Weisz:** > We appreciate your kind words about UserWay's ease of use and powerful features. It's great to hear that our plugin has helped make your website easily accessible to all visitors, and we're committed to providing excellent customer support. Thank you for choosing UserWay for your NGO's accessibility needs. ### 38. Exceptional support even at the free level. **Rating:** 5.0/5.0 stars **Reviewed by:** Emma R. | Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2023 **What do you like best about UserWay?** I have been using the UserWay widget for over a year now and am very appreciative of its functionality. It is comforting to know that our users have an easy way to make our website easy to read and understand. The widget is easy to find and use and includes a comprehensive suite of tools. Recently, after an update, the widget started causing javascript errors on my website. I reached out to support, really not expecting much to happen. However, in just a few days, they had researched what was going on, fixed it and emailed me to let me know it should be functional now. I was very impressed by their response, especially seeing as I am using the free version. **What do you dislike about UserWay?** I would love to see some educational pricing on its paid levels. **What problems is UserWay solving and how is that benefiting you?** UserWay is providing a way for us to have an accessible website without losing our graphical design and colors. **Official Response from Rodrigo Asai:** > We are delighted to hear that you have found our support team to be responsive and helpful, even at the free level. Your feedback about educational pricing for our paid levels is valuable to us, and we will take it into account as we continue to improve our offerings. ### 39. Quality tools with great tech support **Rating:** 5.0/5.0 stars **Reviewed by:** Piotr G. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2024 **What do you like best about UserWay?** Great tech support which responds very quickly. Good pricing in comparison to other companies. Customizable user flows for Scanner. The dashboard of the Scanner has a detailed A11y violation breakdown. **What do you dislike about UserWay?** The scanner dashboard is not as clear as I expected - e.g. I can not delete the URL if such was added for a specific domain. Also, I can not edit any of these. Same with domains - I can exclude them from the initial screen/active monitoring but I can not remove them. Also if I want to rename an inactive domain I have to first add it to the initial screen by setting it to be visible. **What problems is UserWay solving and how is that benefiting you?** Monitoring of A11y - no need to setup E2E tests. It way faster and easier. Fixing A11y violations with Widget - no need to spend resources by assigning A11y tasks for devs. **Official Response from Ben Stern:** > Thank you for taking the time to leave your valuable feedback. We will make sure that our Scanner product team receives it. The UserWay Team ### 40. I was helped by Rodrigo who was very patient and ultimately helped me troubleshoot my issue. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Real Estate | Small-Business (50 or fewer emp.) **Reviewed Date:** August 16, 2024 **What do you like best about UserWay?** Very simple to integrate into our websites. **What do you dislike about UserWay?** We had an issue with the widget not showing up within certain pages, but it was ultimately reslolved. **What problems is UserWay solving and how is that benefiting you?** Ensuring that we are making our website accessible for our users. **Official Response from Uriel Weisz:** > We're glad to hear that Rodrigo provided you with patient and helpful assistance. Thank you for your feedback on the simplicity of integrating UserWay into your websites. ### 41. Happy with the product and the customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Small-Business (50 or fewer emp.) **Reviewed Date:** August 27, 2024 **What do you like best about UserWay?** It took care of providing easy, intuitive features to help make sure our websites were as accessible and compliant as possible. **What do you dislike about UserWay?** The stats. There have been improvements, which helped but I would have liked an easier way to provide those stats to others, like a visual PDF report. **What problems is UserWay solving and how is that benefiting you?** Compliance and Accessibilty. As a disability non-profit, accessibility and compliance is a top priority. **Official Response from Uriel Weisz:** > Thank you for your positive feedback! We're glad to hear that you found our product helpful in ensuring accessibility and compliance for your non-profit organization. We understand the importance of easy-to-understand stats reporting and will take your suggestion into consideration for future improvements. For now, please check out our article on integrating with Google Analytics: https://userway.org/tutorials/installations/google-analytics/ ### 42. Super easy to use and implement and use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 02, 2021 **What do you like best about UserWay?** Very easy way to set up a site to have an initial compliance level. It was very customizable too, which I liked about it. There's plenty of options to be able to customize the style and look as well to fit your needs. Customer services is also very helpful. I had a couple issues and they responded very quickly and helped me resolve it. **What do you dislike about UserWay?** Not much to be honest. it has a very gracious entry free level as well. **What problems is UserWay solving and how is that benefiting you?** Helping client websites become ADA compliant in a quick and easy fashion. ### 43. I am using UserWay for a year and I find it very useful, helpful and protective **Rating:** 5.0/5.0 stars **Reviewed by:** Ofir Z. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** July 08, 2024 **What do you like best about UserWay?** I find UserWay to be user friendly, help to upgrade the website and fix whatever was wrong in the code with regards to accessibility rights. **What do you dislike about UserWay?** I found nothing to sidlike concering UserWay **What problems is UserWay solving and how is that benefiting you?** Fixing whatever was wrong in the code with regards to accessibility rights. **Official Response from Uriel Weisz:** > We appreciate your feedback and are delighted to hear that UserWay has been beneficial in addressing accessibility rights on your website. Thank you for your support! ### 44. Simple to use and meets our business needs. **Rating:** 5.0/5.0 stars **Reviewed by:** Jen B. | Senior Director Human Resources and Marketing, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about UserWay?** UserWay is simple to use and helps us ensure compliance. **What do you dislike about UserWay?** I have not found any downsides to using this product. **What problems is UserWay solving and how is that benefiting you?** Before Userway we did not have a way to access possible candidates with a visual, audio or other limitation. As the HR Director, I feel better about our ability to provide access to job seekers. **Official Response from Uriel Weisz:** > It's great to hear that UserWay is helping you provide access to job seekers with visual, audio, or other limitations. We're happy to be a part of your efforts in ensuring accessibility for all candidates. ### 45. Competent assistance with site configuration **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Small-Business (50 or fewer emp.) **Reviewed Date:** September 12, 2024 **What do you like best about UserWay?** It takes the majority of the burden when configuring a site for accessibility. **What do you dislike about UserWay?** The configuration of userway itself can be a bit unintuitive. **What problems is UserWay solving and how is that benefiting you?** Adding features like TTS and style changing features for users helps us to satisfy user requirements without adding additional work for our developers. **Official Response from Uriel Weisz:** > We're pleased to hear that UserWay has been able to assist in meeting your accessibility needs and reducing the workload for your developers. We'll continue to strive for improvements to make the configuration process more user-friendly. ### 46. Easy to Use and Effective Solution to Help with Accessibility **Rating:** 5.0/5.0 stars **Reviewed by:** Molly W. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about UserWay?** I love that I can access all sites from one place or from the widget itself. I manage multiple websites so this makes it very easy to use. In addition, the scan that I can run periodically, helps me stay on top of any additional usability issues our sites encounter so I can work with my dev team to resolve them. From the ease of install through the user experience, Userway has made their widget incredibly user friendly and highly effective. **What do you dislike about UserWay?** None. I enjoy all aspects of the Userway pro widget **What problems is UserWay solving and how is that benefiting you?** Userway is allowing my websites to be accessible to all people and providing reports that allow me to see others area in which we could improve the experience for all users. **Official Response from Rodrigo Asai:** > Thank you for sharing your positive experience with UserWay! We're glad to hear that the widget has been user-friendly and effective for you. ### 47. Thoughtful customer service **Rating:** 5.0/5.0 stars **Reviewed by:** Hilary B. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2024 **What do you like best about UserWay?** UserWay has amazing customer service. We are a small not for profit organisation and UserWay worked with us to navigate our payment schedule while ensuring we didn't lose out on any time on our current annual plan. **What do you dislike about UserWay?** I haven't experienced any downsides to using UserWay. **What problems is UserWay solving and how is that benefiting you?** UserWay is ensuring that our platform is accessible, which is an important focus of our organisation. **Official Response from Uriel Weisz:** > It's great to hear that UserWay is helping to ensure accessibility for your organization. We appreciate your feedback and are happy to support your important focus on accessibility. ### 48. Good Customer Service, Easy to Use **Rating:** 4.0/5.0 stars **Reviewed by:** Nancy C. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about UserWay?** Good way to begin the work of making a website more accessible -- the UI is easy to use and navigate. Installing the code is quick and easy-- integration is seamless. I took over the account from someone who left our organization and didn't leave behind the account information. Customer service resolved the issue quickly and got me into the account so that I could update the widget. **What do you dislike about UserWay?** You do have to upgrade to use the features that will actually make your site more accessible. **What problems is UserWay solving and how is that benefiting you?** Our goal is to make our website as accessible as possible, but it can be hard to know where to start or what to fix. UserWay will help us do that. **Official Response from Rodrigo Asai:** > We're glad to hear that you found our UI easy to use and that our customer service was able to quickly resolve your account access issue. We understand the importance of making websites more accessible and are constantly working to improve our features. ### 49. An full futured Accessibility widget that it best to none but with a very costly. **Rating:** 4.0/5.0 stars **Reviewed by:** Tariku G. | Marketing Technologist, Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about UserWay?** This tool does it all professionally, with the most options to adhere to the global standards of AA, AAA in accessibility. We were able to deploy and branding and full options to all our websites very quickly and gave us the desired functionality for a an expanding global brand where i work. **What do you dislike about UserWay?** The only issue with this excellent product is the cost, and that is really high. You get to be billed for each domain. **What problems is UserWay solving and how is that benefiting you?** With a single script and very intuitive backend configuration, we turn our websites to meet accessibility standards. **Official Response from Rodrigo Asai:** > We're thrilled to hear that our solutions has provided your websites with the desired accessibility functionality and branding options. We understand that the cost and billing for each domain may be a concern for you. Your feedback is valuable to us as we strive to make our solution accessible to a wide range of users. ### 50. works okay but with some limits **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** June 18, 2024 **What do you like best about UserWay?** the tools work well and do what they're supposed to do **What do you dislike about UserWay?** no support for staging domains (have to work without activation or have the key reset); no great options for domains with mid-level traffic, jumps from 100K views to 1M at 3x the price **What problems is UserWay solving and how is that benefiting you?** disability compliance **Official Response from Uriel Weisz:** > Thank you for your feedback! We appreciate your positive comments about the effectiveness of our tools. We understand your concerns about staging domains and pricing options, and we are constantly working to improve and expand our features to better meet the needs of our users. ## UserWay Discussions - [What is UserWay used for?](https://www.g2.com/discussions/what-is-userway-used-for) - 1 comment - [View UserWay pricing details and edition comparison](https://www.g2.com/products/userway/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-15+23%3A58%3A39+-0500&secure%5Bsession_id%5D=2e6edaad-aede-481b-946d-39188444aed2&secure%5Btoken%5D=06f471c8ffa7eec3a38c52c5ef758f6cf111d9ecc9453b9c844121e75f598780&format=llm_user) ## UserWay Integrations - [Google Analytics](https://www.g2.com/products/google-analytics/reviews) - [Shopify](https://www.g2.com/products/shopify/reviews) - [Squarespace](https://www.g2.com/products/squarespace/reviews) - [WebSite X5](https://www.g2.com/products/website-x5/reviews) ## UserWay Features **Monitoring** - Digital Media Monitoring - Compliance Monitoring - Social Media Monitoring **Monitoring** - Compliance Monitoring - Real-Time Monitoring - Dynamic Crawling - Task Management **Support** - Recommendations - Progress Tracking **Document Accessibility - Media & Document Accessibility** - OCR - Remediation - Accessibility **Administration** - User, Role, and Access Management - Policies and Controls - Security - Reporting **Reporting** - Prioritization - Site Comparison **Reporting** - Page Reports - Broken Link Checker **Media Accessibility - Media & Document Accessibility** - Audio Description - Transcription **Standards** - Brand Design Consistency - SEO Standards - Internationalization - Web Accessibility **Automation** - Automated Testing - Automated Scan **Functionality** - Individual Page Auditing - Quality Assurance Dashboard - Integration **Media Accessibility & Document Accessibility - Media & Document Accessibility** - Compliance **Functionality** - Automated Regression Testing - Customizable Testing Tools - Multi-User Testing - Filtering - Overlay Engine **Generative AI** - AI Text-to-Speech **Agentic AI - Digital Governance** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Decision Making **Automation & AI - Media & Document Accessibility** - Automation **Generative AI** - AI Text-to-Speech **Agentic AI - Digital Accessibility Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance **Agentic AI - Digital Accessibility Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Proactive Assistance ## Top UserWay Alternatives - [accessiBe](https://www.g2.com/products/accessibe/reviews) - 4.7/5.0 (1,405 reviews) - [Silktide](https://www.g2.com/products/silktide/reviews) - 4.8/5.0 (283 reviews) - [AudioEye](https://www.g2.com/products/audioeye/reviews) - 4.7/5.0 (237 reviews)