# UserVoice Reviews **Vendor:** UserVoice **Category:** [Idea Management Software](https://www.g2.com/categories/idea-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 243 ## About UserVoice UserVoice is a customer feedback management solution designed to help teams effectively gather, analyze, and act on user insights. This platform streamlines the process of collecting feedback from customers, making it easier for product teams to prioritize features and improvements based on real user needs. By centralizing feedback, UserVoice enables organizations to transform scattered input into actionable data, ensuring that product development aligns closely with customer expectations. Targeted primarily at product managers, UX designers, and customer success teams, UserVoice caters to organizations of various sizes that are looking to enhance their product offerings. The platform is particularly beneficial for teams that struggle with limited resources and face challenges in managing customer feedback across multiple channels. By providing a structured approach to feedback collection, UserVoice empowers teams to identify pain points and prioritize solutions that resonate with their user base. Key features of UserVoice include customizable feedback forms, robust analytics tools, and seamless integration with existing workflows. The customizable feedback forms allow users to solicit specific input from customers, ensuring that the feedback collected is relevant and targeted. The analytics tools provide insights into trends and common pain points, enabling teams to make data-driven decisions about product enhancements. Additionally, UserVoice's integration capabilities allow organizations to connect the platform with other tools they use, creating a cohesive feedback ecosystem. The benefits of using UserVoice extend beyond just gathering feedback. By implementing a low-effort feedback program, teams can foster a culture of collaboration and transparency, earning the trust of their customers. This trust is crucial for building long-term relationships and ensuring that product releases meet user expectations. Furthermore, by placing users at the center of the product development process, organizations can avoid the pitfalls of developing features that do not resonate with their audience, ultimately leading to more successful product outcomes. UserVoice stands out in its category by not only simplifying the feedback collection process but also by providing actionable insights that drive product strategy. By focusing on the voice of the customer, UserVoice helps teams prioritize their roadmaps with confidence, ensuring that every product decision is informed by real user data. This approach not only enhances product relevance but also cultivates a loyal customer base that feels heard and valued. ## UserVoice Pros & Cons **What users like:** - Users appreciate the **effective feedback management** of UserVoice, enhancing customer satisfaction and loyalty through actionable insights. (10 reviews) - Users appreciate the **user-friendly interface** of UserVoice, enabling seamless navigation and efficient data management. (8 reviews) - Users value UserVoice for its **powerful features** that enhance customer feedback management and boost satisfaction. (7 reviews) - Users commend the **supportive and helpful customer support** of UserVoice, enhancing their overall experience and satisfaction. (6 reviews) - Users find the **excellent features** of UserVoice enhance customer feedback management, boosting satisfaction and loyalty effectively. (6 reviews) - Users value the **intuitive idea management** features of UserVoice, enhancing feedback collection and boosting user engagement effectively. (6 reviews) - Features (5 reviews) - Users find UserVoice to be **intuitive and easy to navigate** , making it accessible for all technical skill levels. (5 reviews) - User Interface (5 reviews) - Customer Insights (4 reviews) **What users dislike:** - Users find a **lack of features** in UserVoice, particularly in traceability, integrations, and advanced reporting capabilities. (3 reviews) - Users find the **complex usability** of UserVoice challenging, requiring significant understanding to navigate its features effectively. (2 reviews) - Users find UserVoice to be **expensive** , especially for smaller organizations, despite its overall value. (2 reviews) - Users find **duplicate feedback issues** in UserVoice problematic, leading to confusion about user needs and product direction. (2 reviews) - Users find the **learning curve steep** for advanced features, requiring significant understanding to use effectively. (2 reviews) - Users express a need for **limited reporting** and analytics capabilities, impacting their ability to generate insights effectively. (2 reviews) - Users find **navigation difficult** in UserVoice, especially when managing large product portfolios and ideas. (2 reviews) - Users find the **search difficulty** in UserVoice challenging, especially when dealing with a large portfolio of ideas. (2 reviews) - Steep Learning Curve (2 reviews) - Bug Issues (1 reviews) ## UserVoice Reviews ### 1. Great Insights, But Steep Learning Curve **Rating:** 3.0/5.0 stars **Reviewed by:** Jaime R. | Regional Partnership Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 06, 2025 **What do you like best about UserVoice?** Uservoice does a great job of taking the data and feedback and centralizing it and putting out easy to understand overviews such as its Monthly Contributor Insights. It's also very stable in the frequenecy it puts out the information. **What do you dislike about UserVoice?** It's a more complex system under the hood. There's a lot of information you need to understand and generate so that it can collect the most accurate feedback. **What problems is UserVoice solving and how is that benefiting you?** Uservoice is allowing our company to see overall insights and ask from our customers as to what they would like to see next in our product. ### 2. Great platform for unbiased Customer Feedback **Rating:** 4.5/5.0 stars **Reviewed by:** Dan T. | Director, Customer Experience Systems, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about UserVoice?** The UserVoice platform was easy for us to implement, and we integrated it into our partner community to solicit feedback from our dealer partners on their usage of the suite of interconnected digital tools that my team builds and supports for them. It's also easy for our digital support product team to manage that feedback, demonstrating our responsiveness to their feedback and implementing enhancements that are driven by the highest votes on customer-generated ideas. **What do you dislike about UserVoice?** We would like to see greater reporting and analytics capabilities, perhaps with the option to feed key usage details into a data lake so that we can generate our own insights from the data using our own BI tools. **What problems is UserVoice solving and how is that benefiting you?** The UserVoice system allows us with an easy way to capture ideas and feedback from a user population of 30,000 users. The ideas that are popular among our dealers bubble up to the top through voting, and we also use this feedback to spot trends with issues or bugs in our system, and to drive ongoing product development activity. ### 3. Great tool for customer feedback and requests - we're just scratching the surface **Rating:** 4.5/5.0 stars **Reviewed by:** Taylor J. | User Experience Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about UserVoice?** UserVoice makes it easy to collect and organize requests from our users. My favorite feature is that CSMs can submit feedback on behalf of a user, so we always have a way to quantify a feature request with the accounts and users that want it. It's then incredibly easy to contact those users when we're working on that feature or need additional information in the process **What do you dislike about UserVoice?** So far, nothing - we've had it for quite a while, and I haven't found anything I dislike. I wish I were using some of the features more, but that's entirely on me; they provided the enablement. **What problems is UserVoice solving and how is that benefiting you?** 1. Tracking feature requests, including which organizations requested it and which users at that organization 2. Updating users when a feature they requested is under investigation, being worked on, or deployed ### 4. UserVoice streamlined our feedback process and improved customer satisfaction. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about UserVoice?** UserVoice provides an intuitive platform for collecting, organizing, and prioritizing customer feedback. The interface is user-friendly, making it easy for both customers and our internal teams to submit and track ideas. I especially appreciate the reporting tools, which give clear insights into customer needs and help us make informed product decisions. The ability to close the feedback loop by showing users the progress of their ideas has significantly increased user engagement and satisfaction. **What do you dislike about UserVoice?** While the platform is excellent overall, some advanced features require a learning curve for new users. I also feel that the customization options for reporting could be more robust to tailor reports more precisely to our needs. Lastly, the pricing might be a bit high for smaller organizations, but the value provided makes it worthwhile. **What problems is UserVoice solving and how is that benefiting you?** UserVoice helps us efficiently gather and organize customer feedback in one place. It streamlines the process of identifying the most impactful suggestions, enabling us to prioritize product improvements based on real user input. This has led to better decision-making and increased customer satisfaction, as our users feel heard and see their ideas come to life. The platform has also saved us time by eliminating manual processes for managing feature requests. ### 5. We use it every day to stay in tune with our users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 04, 2025 **What do you like best about UserVoice?** UserVoice is a super handy tool we use every day to understand what our users need and prioritize what to work on next. It’s easy to use and makes it simple to collect feedback and focus on what matters most. The real-time updates and ability to respond to users make it feel like you’re really listening. If you’re serious about building products with user input, it’s definitely worth a try. **What do you dislike about UserVoice?** The UI looks a bit dated, but the value is still there. **What problems is UserVoice solving and how is that benefiting you?** UserVoice makes it easy to collect and prioritize customer feedback, saving us time and effort. It helps us focus on what matters and create products that meet user needs. ### 6. An Outstanding Customer-Centric Solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about UserVoice?** I appreciate its user-friendly interface and how seamlessly ideas flow through the platform. Additionally, I find the features for sharing ideas with internal stakeholders particularly useful, as they allow sharing links with or without requiring a login. **What do you dislike about UserVoice?** I dislike that it doesn’t effectively address the traceability of ideas that have been incorporated into a product roadmap. Additionally, it lacks integration with roadmap or development tools (or at least, I’m not aware if this feature is currently available in UserVoice). **What problems is UserVoice solving and how is that benefiting you?** I use UserVoice to log the ideas from customers, so we can measure how many customers require that feature to prioritize it in the roadmap or not. ### 7. A great platform for users to connect with the product feature teams and get answers to queries. **Rating:** 4.0/5.0 stars **Reviewed by:** Rachit J. | Lead Software Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** October 01, 2019 **What do you like best about UserVoice?** User voice provide a user interface with clear objective of getting a proper feedback for the product and getting the issues resolved faced by customers. **What do you dislike about UserVoice?** From my experience with Uservoice, customers are not able to attach the few files when asking a query. **What problems is UserVoice solving and how is that benefiting you?** Uservoice provides a platform for us to connect with the user problems. It gives a proper feedback of the product and help us fix the issues faced by the users. The best part is that we can update the status of the issue so that the user is also updated of the progress. ### 8. an easy to integrate tool that is completely user friendly. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Enterprise (> 1000 emp.) **Reviewed Date:** December 18, 2024 **What do you like best about UserVoice?** Uservoice is intuitive and easy to navigate, even for those with limited technical experience. Appreciate the wide range of features offered including feedback collection, idea management, community building and reporting. Praise to the customer support for supportiveness and helpfulness. It's easy to integrate and easy to implement. **What do you dislike about UserVoice?** though there is some complexity of some of its advanced features and some occasional technical issues. It can likely happen to let us the issues better and help resolve for the future. **What problems is UserVoice solving and how is that benefiting you?** It allows to collect feedback through various channels, including suggestion boxes, surveys and in-app widgests. ### 9. Simple Feedback Capture **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about UserVoice?** As a CSM I enjoy how the UserVoice chrome extension allows me to submit customer product feedback directly within my workflow. **What do you dislike about UserVoice?** While the feedback entry workflow is straight forward and seamless, I can't speak to the admin work of sorting feedback submissions on the backend. **What problems is UserVoice solving and how is that benefiting you?** UserVoice centralizes the process of submitting valuable customer feedback on our product. Much easier to stay up to date on feedback I've submitted and previous submissions when it's all in one place. ### 10. UserVoice... Making the customer heard **Rating:** 5.0/5.0 stars **Reviewed by:** Víctor C. | Technical Support, Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2024 **What do you like best about UserVoice?** give me a way to share customer ideas and feedback **What do you dislike about UserVoice?** UserVoice is just great. Every interaction is a solution provided **What problems is UserVoice solving and how is that benefiting you?** when no options available, it is always there ### 11. Easy to navigate, I like how you can respond publicly to create to requests! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 06, 2025 **What do you like best about UserVoice?** Being able to view (and connect with) users who have left feedback. **What do you dislike about UserVoice?** It can be a little difficult to navigate at times, especially if the product portfolio of a company is large. **What problems is UserVoice solving and how is that benefiting you?** Understanding the core problems that exist for our users. ### 12. Great User Feedback Management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** December 17, 2024 **What do you like best about UserVoice?** Straightforward system, easy to use. Very responsive and helpful Support team **What do you dislike about UserVoice?** The end-user interface is a bit lacking. Our larger users have difficulty finding (filtering, sorting) ideas. **What problems is UserVoice solving and how is that benefiting you?** Single source to submit feedback, monitor release, and release communications for our end-users ### 13. The right tool to help you listen to your customers effectively. **Rating:** 5.0/5.0 stars **Reviewed by:** Anna V. | Director of Product Management, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about UserVoice?** Easy to Integrate: Our Development team shared that UserVoice has the best development documentation they've seen yet. Product Fact Base: UserVoice is part of our collective fact baes that allows us to make decisions around what to prioritize for our products. Effective Processes Make it Sing: What I like about UserVoice is that, when you have the right processes around it, it no longer feels like a blackbox where ideas go to die. In fact, many of our clients have shared on our G2 page that we listen to clients and hear their needs and take action since implementing UserVoice. Great Team: I've had an opportunity to connect with the UserVoice product team on ideas they are working on to give suggestions, test ideas, and I appreciate that this engagement and excellence extends not just to their Product Management team but also to their support and implementation approach as well. **What do you dislike about UserVoice?** There are some limitations to the filtering of views that would be helpful; however, this is something the team is looking into and they are listening to the feedback! **What problems is UserVoice solving and how is that benefiting you?** Prior to implementing UserVoice, ideas are delivered to the product team in an inconsistent manner and can get lost in the shuffle. This made it feel like the team wasn't listening and that sharing ideas for improvement was a waste of time. With UserVoice, clients and employee ideas are delivered to their respective product team and progressed through a process in an easy to use manner and they know what to expect of us. ### 14. UserVoice has been a pleasure to work with over the years. **Rating:** 4.5/5.0 stars **Reviewed by:** Drew G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2023 **What do you like best about UserVoice?** There is enough automation to make my life easy, but the product remains simple and effective at doing it's base job - collecting votes and feedback. I have loved the support I have recieved from my CSM. **What do you dislike about UserVoice?** I would love to manipulate my data in the UV platform a bit more. I still tend to collect the numbers from UV, export the data into excel, and manipulate and prioritize from there. **What problems is UserVoice solving and how is that benefiting you?** Collecting Quant and Qual Feedback in a way that allows pretty easy comparison ### 15. Streamlined Way to Capture Feedback **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about UserVoice?** I appreciate its centralized approach for gathering feedback from both customers and stakeholders, seamlessly capturing with ARR and potential deal size. **What do you dislike about UserVoice?** There is an opportunity to enhance automation in workflows, such as segmenting comments into individual pieces of feedback or editing existing feeback (updating the user, email, etc.) more efficiently. **What problems is UserVoice solving and how is that benefiting you?** It serves as a centralized repository for feedback, enabling our product and design teams to efficiently search and conduct research for product development. ### 16. Allows us to quickly see what features our clients request the most and see their current status. **Rating:** 5.0/5.0 stars **Reviewed by:** Dominic M. | Optimization & Configuration Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** March 09, 2023 **What do you like best about UserVoice?** The voting feature makes it easy to decide how to prioritize the implementation since we receive quite a handful of feature requests every day. With UserVoice, we can submit our own proposals and check the other ones as well and give our vote if we agree to it. We also avoid submitting duplicate requests to our team since we can quickly determine whether the idea has been raised. **What do you dislike about UserVoice?** Honestly, using UserVoice for what it is intended is enough for us already. I cannot see the downside as we greatly benefit from them based on our own use case. **What problems is UserVoice solving and how is that benefiting you?** Our clients send us to feature requests about our products, and we receive quite a lot. UserVoice helps us vote on those ideas and create a system without creating duplicate submissions. This saves us time and allows us to vote on the features we think should be prioritized. Streamlining the process makes the features ship faster, and we can deliver them to our clients as soon as we can. ### 17. Easy to navigate and Collaborate on Tickets **Rating:** 5.0/5.0 stars **Reviewed by:** Hillary M. | Web coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about UserVoice?** UserVoice helps me organize and keep track of my tickets. It keeps me on task. I can also respond back to the sender or collaborate on tickets with other developers, as well. It offers plenty of tools to handle a ticketing queue but is easy to navigate and use. I worked for a place once that used Jira for ticketing and we were constantly having issues with it. I haven't heard of any issues coming from using UserVoice and I like that it has a knowledge base for archival purposes, as well. **What do you dislike about UserVoice?** The login process can be a bit wonky, sometimes (probably my system) and the way the screens go horizontal instead of vertical is something to get used to. I did find it hard to find archived or finished tickets that I could go back and look at, but it's been rare when I've had to do that. **What problems is UserVoice solving and how is that benefiting you?** UserVoice keeps tickets, help requests, development requests, etc. that require a "back-and-forth" out of my e-mail box. I like that it keeps projects organized and that there is one ticket for the amount of activity that happens with solving a ticket. ### 18. UserVoice is simple, intuitive, and gets the job done for customer-facing products. **Rating:** 4.5/5.0 stars **Reviewed by:** Haleigh S. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about UserVoice?** My favorite thing about UserVoice is the contributor console. It is SO easy to write out and enumerate a feature request and submit it quickly--when you have a really robust product with lots of features, there can be so many feature requests coming from all directions that it's tough for a product team to see how all of these things fit into a roadmap. But UserVoice makes it really easy to collect all these ideas and collate them so that they're digestible and impactful, getting the most important feedback where it needs to go! **What do you dislike about UserVoice?** It would be really helpful if UserVoice had an internal tool for better organization and collation of feature request submissions. Submissions with similar language could be the same idea suggested by many people, so to avoid time wasted sifting through all the contributions to find common threads, there should be a way to automate this! **What problems is UserVoice solving and how is that benefiting you?** Uservoice is providing a simple solution to the issue of having a customer-facing product and not enough ways to capture customer feedback about that product. With UV, we can see what needs to be improved! ### 19. Great way to close the communication gaps between the support, sales, and product team. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2023 **What do you like best about UserVoice?** We no longer need to use Google form to get customer feedback/requests. It has a salesforce and Zendesk widget that allows Sales & Support to quickly share feedback from companies and share it directly with the product teams. Love how UserVoice can sync important data from Salesforce to help prioritize the request. **What do you dislike about UserVoice?** As an admin, in the admin console, there are times when data loading would take a long while to load. **What problems is UserVoice solving and how is that benefiting you?** Uservoice pulling data from Zendesk and Salesforce helped decision-making. Also, the integrations with JIRA helped sync ideas and tasks. ### 20. A User-Friendly Platform for Prioritizing Customer Feedback and Improving Products **Rating:** 5.0/5.0 stars **Reviewed by:** Luke S. | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2023 **What do you like best about UserVoice?** UserVoice is a fantastic platform for businesses to gather and manage customer feedback. What I like best about UserVoice is its user-friendly interface, which makes it incredibly easy to navigate and use. The customizable feedback forums are a great feature, as they allow businesses to create a space where customers can submit ideas and suggestions for product improvements. Another great feature of UserVoice is its powerful analytics and reporting tools. This allows businesses to gain insights into their customers' needs and preferences, and make data-driven decisions to improve their products or services. I also appreciate how UserVoice integrates with other tools like Salesforce and JIRA, which makes it easy to incorporate customer feedback into existing workflows. In addition, UserVoice offers excellent customer support tools, including ticket management and knowledge base creation. This helps businesses to provide exceptional customer service, which is crucial for building long-term customer relationships. Overall, I highly recommend UserVoice to any business that wants to prioritize their customer feedback and improve their products or services. With its user-friendly interface, customizable feedback forums, powerful analytics, and integration with other tools, UserVoice is a great solution for businesses looking to engage with their customers and make data-driven decisions. **What do you dislike about UserVoice?** No much to dislike about UserVoice. I would highly recommend it to anynone looking to improve their business. **What problems is UserVoice solving and how is that benefiting you?** One of the key problems that UserVoice is solving is the challenge of collecting and managing customer feedback. Traditionally, businesses have relied on methods like surveys and focus groups to gather feedback, which can be time-consuming and expensive. UserVoice simplifies this process by providing an online forum where customers can share their feedback and vote on the ideas of others, making it easy for businesses to track the most popular suggestions and prioritize their product roadmap accordingly. Another problem that UserVoice is solving is the challenge of engaging with customers in a meaningful way. By offering a customizable feedback forum, businesses can create a space that aligns with their brand and provides a seamless customer experience. This can help build trust and foster a sense of community among customers, which can lead to increased loyalty and long-term relationships. Ultimately, the benefits of using UserVoice are numerous. By prioritizing customer feedback, businesses can create products and services that better meet their customers' needs, which can lead to increased customer satisfaction, loyalty, and revenue. Additionally, by engaging with customers in a meaningful way, businesses can build trust and credibility, which can help them stand out in a competitive market. Overall, UserVoice is a valuable tool for businesses looking to gather, manage, and act on customer feedback in a way that benefits both the business and its customers. ### 21. Superb tool for customer feedback, user voice, surveys , product roadmap. **Rating:** 5.0/5.0 stars **Reviewed by:** Mukul B. | Principal Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about UserVoice?** Excellent tool to receive and categorise customer and end-user feedback., It offers an intuitive and excellent user interface, various insights into collected feedback, and reports for executives. It helps define product roadmap and features and is a great tool to collaborate among multiple stakeholders on user feedback, manage votes and stake rank based on votes received etc. Overall superb tool for anyone looking out for surveys, feedback, roadmap, user voice etc. **What do you dislike about UserVoice?** Better integration capability with Rally and Jira.Automatic mapping based on some keywords in feedback etc. The rest looks fine. **What problems is UserVoice solving and how is that benefiting you?** We are using this for our product end-user feedback collection and product roadmap based on that. We also generate reports to get Qualitative and quantitative insights from this and present the same to our executive. It is integrated as a "Make a Wish" in our product. ### 22. UserVoice provides customer engagement tools to better understand and interact with their users. **Rating:** 4.0/5.0 stars **Reviewed by:** Patrik A. | Product Manager, Information Technology and Services, Small-Business (50 or fewer emp.) **Reviewed Date:** July 05, 2023 **What do you like best about UserVoice?** UserVoice facilitates meaningful interactions between companies and their customers. By utilising these tools, we can gain valuable insights from our customers and foster positive relationships that endure over time. **What do you dislike about UserVoice?** Importing accounts with the correct email mapping and revenue is a pain. **What problems is UserVoice solving and how is that benefiting you?** UserVoice solves the problem of ineffective customer engagement by providing companies with tools to better understand and interact with their customers. This benefits you as a customer by ensuring that your needs and feedback are heard and acted upon, leading to improved products, services, and overall customer satisfaction. Additionally, UserVoice helps companies build lasting relationships with their customers, resulting in personalized experiences and a higher level of customer care. ### 23. Great way to add transparency to product feature requests **Rating:** 4.0/5.0 stars **Reviewed by:** Emily S. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about UserVoice?** I like that UserVoice provides a customer facing system for tracking product requests and activity over time. It's a nice way to demonstrate to customers that we value their ideas and are making tangible progress on them. **What do you dislike about UserVoice?** It can be difficult to figure out when you are submitting internal feedback that can only be seen by members of your company and when you are providing feedback that is publicly visible. My UserVoice toolbar is consistently running into issues. **What problems is UserVoice solving and how is that benefiting you?** UserVoice is providing an easy platform where ideas from customers and internal members of the company can all be submitted and kept track of in one place. I enjoy having the ability to search for related ideas and vote on them so that we don't end up submitting a lot of tickets with similar topics. ### 24. Perfect for all your Customer Facing teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Susanna D. | Costumer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about UserVoice?** Uservoice has a zendesk widget that allows Support Specialist to quickly share feedback from companies and share it directly with the prod teams. When this feedback is shared, it can be added to a broader concept, allowing prod to view the ideas with the strongest commentary. **What do you dislike about UserVoice?** This is ~failry customizable and it's important to make sure teams across the company are aligned on how the product needs to be used to be most effective! This is not a dislike, but an important note. **What problems is UserVoice solving and how is that benefiting you?** This is a really efficient way of sharing customer insights with the prod team quickly without a lot of extra lift on the support side. When we're managing multiple tickets at a time, having this product be so easy to use and efficiently helps our teams ensure that we are , in fact, getting feedback to the prod team. Having an inconvenient means of submitting feedback ### 25. Easy to use, efficient and effective. **Rating:** 5.0/5.0 stars **Reviewed by:** Andy L. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 02, 2023 **What do you like best about UserVoice?** The ease of logging ideas and connecting them with existing ideas saves a lot of time when providing customer feedback to product. I've used Aha! before and I liked that too but find myself using Uservocie so much more because of how simple and quick it is to log feedback. **What do you dislike about UserVoice?** The gmail plugin is definitely really useful when it works as expected but can be a bit sticky sometimes when it comes to logging in and could be a bit clearer and cleaner in terms of design and layout. **What problems is UserVoice solving and how is that benefiting you?** Logging customer feedback quickly and in one central place is such a great benefit as it can clearly show which feature requests crop up regularly, which have a lot of momentum behind them and even letting users know which requests are being worked on. ### 26. Put all Client Feedback in One Place **Rating:** 5.0/5.0 stars **Reviewed by:** Alana T. | Senior Customer Success Manager - Team Lead, Small-Business (50 or fewer emp.) **Reviewed Date:** January 10, 2023 **What do you like best about UserVoice?** As a customer success manager, it is super helpful to be able to provide one place for customers to put their product feedback and requests. It is easier than customers sending to CS and CS to enter. CS still does this with UserVoice, but less often. **What do you dislike about UserVoice?** I wish it was easier for our clients to make accounts. Typically we send our link for feedback, but if the account is not already made for the individual, it slows down the process. We then have to ask product to create accounts which isn't great for the customer experience. **What problems is UserVoice solving and how is that benefiting you?** Customers always have feedback and it is great to have that in one place where product can see the monetary impact and customer impact of feedback. It is better to know multiple customers want feedback instead of just one "loud" customer. ### 27. Straight forward and user friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Shelby M. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about UserVoice?** I've used several different ticket platforms (which we primarily use UV for now) over the years, and I find many of them love to overcomplicate their features, and they become frustrating to work with. UV does exactly what we need it to in an efficient manner with a clean UI and overall good experience. **What do you dislike about UserVoice?** Sometimes it can be a bit slow when using canned responses to tickets; otherwise, I don't have any significant issues with it. **What problems is UserVoice solving and how is that benefiting you?** It keeps all of our user tickets in one place, which allows us to handle them efficiently and share them among other team members, our development team and to store some ideas users submit for future releases. ### 28. Treat your employees right! by using Uservoice **Rating:** 5.0/5.0 stars **Reviewed by:** Al Rafael L. | Project Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** January 10, 2023 **What do you like best about UserVoice?** I never thought there would be a program like this to raise your suggestions and opinions and share your work's pain points. This will be a great help for improving and helping us to share ideas to make the job easier and faster. I would recommend this program to all businesses, organizations and companies. The best program to treat your employees right! **What do you dislike about UserVoice?** I don't think something needs to be improved or changed. I would recommend this program to all businesses, organizations and companies. The best program to treat your employees right! **What problems is UserVoice solving and how is that benefiting you?** We have a lot of workloads that could have been done much faster if we had the needed features. I am happy that UserVoice helped us raise our opinions much easier. ### 29. UserVoice is an excellent tool for managing features requests and plugging them into wherever needed **Rating:** 5.0/5.0 stars **Reviewed by:** Lara L. | Community Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about UserVoice?** Very easy to use and the UI/UX is fantastic. There have been many times already where I've needed to locate an exiting feature request, or create a new one, and the process is seamless and fast. **What do you dislike about UserVoice?** Honestly I haven't detected anything that I have an issue with, the only limitations have been from our existing usage or prospective usage. No companits here! It's a great platform. **What problems is UserVoice solving and how is that benefiting you?** UserVoice has been a robust platform for managing the ideas we receive from our users, and connecting them back to Product. We use this to identify and work through new features and build out our roadmaps. ### 30. Excellent Tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Shona L. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 25, 2023 **What do you like best about UserVoice?** I really like being able to search quickly to see if the same idea has already been submitted by someone else, so that I know immediately if I need to add it as a new one or upvote what someone else submitted. **What do you dislike about UserVoice?** Nothing that I have noticed so far. I was demonstrating this to a new colleague today and was showing her just how easy it is to use and search for ideas, as well as adding new ones. **What problems is UserVoice solving and how is that benefiting you?** It is helping with my customer relationships by making them feel heard and valued. If the product or feature they would like to see is not available, we can show them how to submit it as a feature request. ### 31. Are you trying to decide what to work on next? **Rating:** 5.0/5.0 stars **Reviewed by:** Tyler A. | Growth Service Advisor, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about UserVoice?** This allows our customers to tell us what their pain points are with the product. Customers can vote on an item. Our product managers are able to know that if we make an update to a feature or release a new one customers will be happy about it. **What do you dislike about UserVoice?** Nothing that I can think of at the moment as it has been so helpful. **What problems is UserVoice solving and how is that benefiting you?** UserVoice is helping us to know what to work on next. This allows for our customers to know that their voice is heard and we are going to try in implement as many of the ideas as possible. ### 32. Great ideas with simple steps **Rating:** 5.0/5.0 stars **Reviewed by:** Miriam N. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about UserVoice?** I really like how easy can you search for ideas that have been published by users and merged them is just as easy. Having internal comunnication with the user prior to publicly publishing their idea is just amazing to just show the public the main idea and not the back and forth but still being able to see that for future reference as admin. **What do you dislike about UserVoice?** I don't have that much dislikes about Uservoice but when you publish a comment to the user and you made any kind of mistake i'm unable to delete it which is annoying but not a deal breaker **What problems is UserVoice solving and how is that benefiting you?** Receiving ideas from the users about what can be added or is missing to better improve their experience using our product. It makes them manageable and the users can upvote if they agree with the idea. ### 33. Great engagement tool! **Rating:** 4.5/5.0 stars **Reviewed by:** Shanice F. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about UserVoice?** I can easily see my customer's top asks and if other accounts are also looking for a similar feature! Great for visibility for customers so they know what features are coming up as well. **What do you dislike about UserVoice?** Sometimes when logging feedback for a customer it doesn't show the customer as the requester which can be a little confusing for them! **What problems is UserVoice solving and how is that benefiting you?** As a CSM there is a centralised system where we can add, view and track feature requests! Rather than having to log and keep customers updated, they get updates direct from product as soon as they are released. ### 34. An Excellent Program for Documenting and Tracking Product Feature Requests **Rating:** 5.0/5.0 stars **Reviewed by:** Amber H. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about UserVoice?** I like the ease of submitting and searching for Feature Requests in UserVoice and the ability to add votes and comments to each request. It is straightforward to navigate, and the menu items and UX are intuitive. My experience using this product has been very positive, and I haven't used other programs to compare it against. **What do you dislike about UserVoice?** As a User, I haven't had any issues or dislikes with UserVoice. Everything functions as it should, providing all the features I seek to utilize for this product. **What problems is UserVoice solving and how is that benefiting you?** UserVoice helps me to track customer requests and provide evidence and data to our Product team for their consideration when planning future product feature updates. It makes my job easier when reporting back to customers on product updates as well since everything is well documented. ### 35. UserVoice makes it easy to learn more from your customers **Rating:** 5.0/5.0 stars **Reviewed by:** Kara P. | Senior Product Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** UserVoice makes it easy to learn more from your customers because the feedback button is easily accessible and the sign-on is seamless with SSO. Not only can I see what customers want I can quickly and easily message them right from UserVoice to learn more. It's been a fantastic tool for validating ideas and learning what customers need. **What do you dislike about UserVoice?** They have a lot of tools that are helpful but they are not available at every location you might want to use them. They are getting better though at making the experiences consistent no matter where you are on the platform. **Recommendations to others considering UserVoice:** Get UserVoice, it will help you in so many ways when it comes to communicating with your customers. **What problems is UserVoice solving and how is that benefiting you?** Customer communication. Not only am I learning what they want, but I can also let them know when we have built it. ### 36. Great for Customer Success **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie S. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 26, 2023 **What do you like best about UserVoice?** UserVoice is a great tool when it comes to Customer Success. Having a quick and easy way to escalate product requests is essential to the role. The ability for others to upvote suggestions is useful to give the request more visibility to the product team from both clients and CSM's. **What do you dislike about UserVoice?** Nothing at this time. UserVoice has been a great tool in my experience! **What problems is UserVoice solving and how is that benefiting you?** Escalating product requests in an easy and efficient way. Before UserVoice, communicating requests was a cumbersome process and it was always difficult to view any updates on the request. UserVoice provides visibility to all and makes it so timely and easy. ### 37. Streamlining feature requests **Rating:** 4.5/5.0 stars **Reviewed by:** Amy C. | Senior Account Executive, Mid-Market, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about UserVoice?** Having a centralized solution where you can input customers' feedback on features and help prioritize what is most important to moving the product ahead quicker for the market & customers' needs. **What do you dislike about UserVoice?** Requesting other users to go in and upvote items can be timely especially if they are not in the routine of going in and looking at the feature requests. **What problems is UserVoice solving and how is that benefiting you?** It allows a centralized place to input product feedback from customers' that they would like to see on the product. ### 38. Providing our customers with a voice **Rating:** 5.0/5.0 stars **Reviewed by:** Abel R. | Sr. Operations Manager, Product, Hospital & Health Care, Mid-Market (51-1000 emp.) **Reviewed Date:** February 15, 2023 **What do you like best about UserVoice?** How easily the platform allows our customers to leave relevant feedback to help us understand their needs. It is so easy to use as well and intuitive. **What do you dislike about UserVoice?** With so many ideas that our customers can provide, where do we start? The platform easily allows us to find those relavant ideas to work on. **What problems is UserVoice solving and how is that benefiting you?** UserVoice easily allows us to collect the ideas our customers want and suggest. We can easily categorize their ideas for the teams that are working on solving some of their pain points. ### 39. Huge Time Saver! **Rating:** 5.0/5.0 stars **Reviewed by:** Kelly B. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 05, 2020 **What do you like best about UserVoice?** The integrations with our CRM and the side bar. It makes submitting feedback so fast! I love Uservoice. As a CSM product requests used to eat so much time out of my day, and often times I would just never submit it. With UserVoice it takes seconds and I can track where my requests are at and subscribe my customers to alerts so I dont have to keep track of all of them manually. **What do you dislike about UserVoice?** Nothing at the moment. I use it for a very simple use case, and it works great! **What problems is UserVoice solving and how is that benefiting you?** Time saving, actually being able to track requests and let customers know where things stand. Not having to remember every request I submit and manually reach out to update the customer. It gives me back a huge chunk of my day. ### 40. The one place for every opinion & feature request **Rating:** 5.0/5.0 stars **Reviewed by:** Madison M. | Enterprise (> 1000 emp.) **Reviewed Date:** March 14, 2023 **What do you like best about UserVoice?** People can vote on ideas, which in turn alert our product team for important updates. **What do you dislike about UserVoice?** There are sometimes similar ideas that could be combined into one uservoice ticket. **What problems is UserVoice solving and how is that benefiting you?** We have thousands of clients who are requesting updates or additional features to our products daily. We cannot keep up with all of their requests via email or phone, but with UserVoice we have one place we can manage all of their requests. ### 41. UserVoice makes sharing feedback easier **Rating:** 5.0/5.0 stars **Reviewed by:** Nancy P. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about UserVoice?** - Submitting ideas, whether they come from my own usage of the product or as feedback from the customers - Voting for ideas submitted by other colleagues - Searching for ideas so I don't duplicate them, but instead vote for them **What do you dislike about UserVoice?** Nothing comes to mind. The tool as it is is super helpful and easy to use. **What problems is UserVoice solving and how is that benefiting you?** - The product team can prioritize future releases based on the feedback submitter on UserVoice, removing a lot of the back and forth we would have without this tool. - It saves me time when submitting feedback from customers ### 42. Great way to manage and view product feedback and roadmap! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about UserVoice?** As someone in a customer facing role, Uservoice helps me easily log feature requests and view other comments regarding the request. Additionally, any internal notes by our product/engineering team are also logged in the request, which helps tremendously in understanding any status changes in the request. **What do you dislike about UserVoice?** The Chrom extension is okay - at times the email address identification from emails doesn't work and I wish you could view the UV request in a separate window before you actually log the request on behalf a client. **What problems is UserVoice solving and how is that benefiting you?** aggregating product feedback requests and creating an central internal forum regarding feature requests and consideration to add them to our product roadmap. also the ability to review the business impact based on the revenue value of customers who are requesting any given feature. ### 43. UserVoice Rating **Rating:** 5.0/5.0 stars **Reviewed by:** Kaylee C. | Account Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** March 06, 2023 **What do you like best about UserVoice?** It is super easy to share customer feedback with our product team so they can continue to develop our product to the best of its capabilities! **What do you dislike about UserVoice?** Sometimes it can be difficult to understand how our product team is digesting the ideas we are sharing, but that is more of an internal issue **What problems is UserVoice solving and how is that benefiting you?** Sharing customer feedback given in sales product demos with our product team so we can win more deals ### 44. Uservoice for a SaaS company - Highly recommended **Rating:** 5.0/5.0 stars **Reviewed by:** Kawaljeet S. | Director of Operations, Small-Business (50 or fewer emp.) **Reviewed Date:** March 01, 2023 **What do you like best about UserVoice?** We use uservoice to share feedback, insights, ideas and report bugs. The best part about uservoice is that it's handy, easy to use and can be learned by anyone. **What do you dislike about UserVoice?** Nothing to dislike. Just a suggestion to include more tutorials about getting logged in to uservoice on different browsers and how to add them on bookmark so as everyone can access it with different browsers. **What problems is UserVoice solving and how is that benefiting you?** Uservoice enables us to assemble all the feedback from different users, categorize them into functions and headers and then plan accordingly. It helps us in taking decision on what is the highest priority using analytics which enables us to deliver sprints in a better way. ### 45. Great for getting ideas out across the company! **Rating:** 5.0/5.0 stars **Reviewed by:** Danielle C. | Customer Success Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about UserVoice?** It's really helpful when someone has good feedback on our product and can be used to reach out across the company. Being able to upvote to prioritize each feedback item also helps to get things done! **What do you dislike about UserVoice?** I honestly do not think there are any downsides to using UserVoice. **What problems is UserVoice solving and how is that benefiting you?** When customers have a good idea, we can throw it in UserVoice and others across the company can see that as well, so it is a really productive way to figure out where everyone thinks we should be focusing. ### 46. Easy to use for customers and for review **Rating:** 4.5/5.0 stars **Reviewed by:** Lauren B. | Reporting and data analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2023 **What do you like best about UserVoice?** It allows an easy to use interface where we can review, analyze, and start implementing customer feedback, improvements, and ideas. I haven't used competitor software but have enjoyed using UserVoice's admin platform. **What do you dislike about UserVoice?** I wish there were more options for creating screens for ideas/feedback. **What problems is UserVoice solving and how is that benefiting you?** It is helping me personal improve the reports we put out in hopes of meeting customer needs/expectations. It helps me identify issues I would not have otherwise noticed. ### 47. So Helpful! **Rating:** 5.0/5.0 stars **Reviewed by:** Angelique H. | Customer Success Manager, Enterprise (> 1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about UserVoice?** We use UserVoice on a daily basis around here to capture what our clients are looking for, what they would like to see us develop next within the platform, and for us as a SaaS Co to extrapolate that data to use. **What do you dislike about UserVoice?** I havent found anything that I dont like about UserVoice! And we as a company must love it, as we've been using it for years! **What problems is UserVoice solving and how is that benefiting you?** UV captures what our clients want, also allows us to note back to our clients what will be slated for development next, or is being put on the back burner for the meantime. UV also allows us to segment our information across each of the tools within the platform. We love it and rely on the data it captures from our clients. ### 48. Easy to share my idea and find other people's idea **Rating:** 5.0/5.0 stars **Reviewed by:** Motoaki N. | Enterprise (> 1000 emp.) **Reviewed Date:** March 01, 2023 **What do you like best about UserVoice?** I can easily share my idea. I can easily find other people's idea. And I can easily vote on idea. If good ideas are found, collecting votes will be a force for improvement. **What do you dislike about UserVoice?** It would be nice if UserVoice could automatically merge similar ideas so that the voting is not so dispersed. **What problems is UserVoice solving and how is that benefiting you?** Features that do not yet exist in the product can be improved by collecting votes from users. ### 49. Super valuable resource for customer input! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** January 11, 2023 **What do you like best about UserVoice?** Uservoice has been valuable to our company because we get the opportunity to hear the amazing ideas and feedback from our customers. We have a lot of products and features, and Uservoice enables us to hear from our customers directly, poke holes in our experience, find blindspots, and really understand their workflows. **What do you dislike about UserVoice?** I guess the downsides of its robustness and featureset is that there still is a learning curve to navigate around the product. Over time we get used to it, but it just takes some experience. **What problems is UserVoice solving and how is that benefiting you?** UserVoice has been able to help us be more empathetic to our users and really dig into their thoughts and workflows. It allows us to also track over time when and how often some issues are addressed. ### 50. Great platform to provide feedback **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about UserVoice?** It's very user friendly and has a lot of actions you can take **What do you dislike about UserVoice?** Nothing I dislike so far. It would be nice if we could reply to an admin who responds to a post if their answer is not correct anymore **What problems is UserVoice solving and how is that benefiting you?** It allows us to provide feedback to our developers on client needs and wants for the product we provide ## UserVoice Discussions - [What is UserVoice used for?](https://www.g2.com/discussions/what-is-uservoice-used-for) - [View UserVoice pricing details and edition comparison](https://www.g2.com/products/uservoice/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+16%3A11%3A21+-0500&secure%5Bsession_id%5D=cce9b392-2e41-4bd3-adfa-a4a1200e41ce&secure%5Btoken%5D=ca648de7a54588182aa163d6a9d92852259f8e3b0f5a7d484bcf06a25932b7d5&format=llm_user) ## UserVoice Features **Product Analytics** - Account-Level Analytics - User-Level Analytics - Segmentation - Funnels - Alerts - Multi-Product Analytics - User Scoring - Integrations **Functionality** - Integration - Code Analysis - Vulnerability Checks **Management** - Team Collaboration - Access Control - Data Security **Feedback** - Ranking - Commenting **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Agentic AI - Decision-Making** - Autonomous Task Execution **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Communication** - Wiki Documentation - Customer Ideation **Functionality** - Sentiment Analysis - Tagging - Integrations **Idea Sources** - External Idea Generation - Internal Idea Generation **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Agentic AI - Product Analytics** - Autonomous Task Execution - Cross-system Integration - Adaptive Learning - Proactive Assistance **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Planning** - Kanban Board - Custom Workflows **Idea Collection** - Forums - Suggestion Box **Feedback Sources** - Social Media - Customer Service Channels **Behavioral Analytics - Product Analytics** - Multi-Product Analytics - User level Analytics - Account level Analytics - Segmentation - Funnels **System Management** - Security - System Monitoring **Workflow Management** - Team Scorecard **Integrations** - Project Planning **Platform Infrastructure - Product Analytics** - Cross System integrations - Alerts - Integrations **Agentic AI - Idea Management** - Autonomous Task Execution - Cross-system Integration - Natural Language Interaction **AI driven optimization - Product Analytics** - User scoring - Adaptive learning - Automated insights - Autonomous task execution ## Top UserVoice Alternatives - [Aha!](https://www.g2.com/products/aha/reviews) - 4.4/5.0 (357 reviews) - [Canny](https://www.g2.com/products/canny/reviews) - 4.5/5.0 (106 reviews) - [Productboard](https://www.g2.com/products/productboard/reviews) - 4.3/5.0 (248 reviews)