G2

DY

Donna Y.

Small-Business (50 or fewer emp.)

3/31/2020

"Understand the voice of the user"

4/5

What do you like best about UserTesting?

In general, set up is really quick and straightforward. There's a high volume of users which is super important and nice so that we can get insights quickly. Generally, the interviews I've had have been meaningful and useful. Review collected by and hosted on G2.com.

What do you dislike about UserTesting?

I do find some of the users are still a little confused when they try to click through prototypes. Review collected by and hosted on G2.com.

Recommendations to others considering UserTesting:

Do it! The insights are worth it. Review collected by and hosted on G2.com.

What problems is UserTesting solving and how is that benefiting you?

We're learning more about how users approach the tools we supply them and whether upcoming features/changes have good qual feedback. It's been really great as we update our understanding and experiences according to the feedback we get. Review collected by and hosted on G2.com.