I find it very pleasant that the service from Userlytics is very good, with personal contact and always quick responses. This makes using the service very enjoyable. I am also happy with the recently rolled out AI features, which we use a lot. These make it easy to quickly process large amounts of audio data, and that is truly a game changer. Review collected by and hosted on G2.com.
Yes, I do notice that recently a lot has changed on the platform, which might mean there are still small errors sometimes. But on the other hand, they are always resolved very quickly when I report them. Review collected by and hosted on G2.com.
Hi Rosalie,
It was really nice reading your review, especially your comments about the personal support and quick communication from the team. We genuinely try to stay close to our customers and be responsive when issues or questions come up, so it’s great to hear that this has made your experience with Userlytics more enjoyable.
We’re also very happy to hear that the new AI features have been helpful for your workflow. Processing large amounts of interview and audio data can take a huge amount of time, so knowing these tools are helping speed up analysis and make research more manageable means a lot to us. We’ve been investing heavily in improving the AI-assisted research experience, so feedback like this is incredibly encouraging for the team.
And thank you as well for mentioning the occasional small platform issues after recent updates. As we continue rolling out new features and improvements, there can sometimes be minor bugs along the way, and we truly appreciate your patience and understanding. We’re glad our support team was able to respond and resolve things quickly when needed.
Thanks again, Rosalie, for sharing your experience and for being part of the Userlytics community.
Denis Cristea
Userlytics