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Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

6/14/2023

"Very flexible tool for digital adoption"

5/5

What do you like best about Userlane?

With Userlane, it is possible to define very flexible guides for easy adoption of any solution in your internal stack. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

Guides require constant maintanance, if the area they describe is changing (like for SaaS solutions). Review collected by and hosted on G2.com.

Response from Bengi Tetik of Userlane

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Thank you for leaving a review and highlighting the importance of digital adoption!

We understand that guides require maintenance, especially when the underlying solution has changed. We hope that with the help and guidance from our Support and Customer Success team this can be managed effectively, minimizing any disruptions or frustrations caused by outdated guides

Bengi Tetik

Marketing Manager

Userlane

Userlane Reviews & Product Details

Userlane’s Digital Adoption Platform is designed to make any software application easy to use by guiding people through processes in real-time and offering on-demand support directly within applications. Userlane Heart is an analytics framework that gives a real-time view of digital transformation progress across your organization so you can uncover and mitigate critical process risks and maximize productivity. Delve deeper into user behaviors across different applications and analyze engagement levels and in-turn optimize user experiences. Our in-app interactive guides lead users through common tasks by providing them with intuitive on-demand assistance. And creating content is just as simple. All you need is to automatically record the process by doing it yourself. This makes it extremely easy for everyone to plan, create and maintain content. Empowering your teams and users to be more efficient, regardless of the complexity and frequency of use.

Seller

Userlane

Languages Supported

German, English

Product Description

Userlane offers a code-free digital adoption solution, tailored for organizations willing to accelerate their digital transformation processes and software adoption, automate and enhance user experience, support and guide their software users at scale. Our digital adoption technology is a guidance layer that goes on top of any browser-based software application, helps create in-app, interactive content, and provides intuitive on-demand assistance.

Overview by

Florian Geiger

Value at a Glance

Averages based on real user reviews.

Time to Implement

2 months

Return on Investment

14 months

View More Pricing Information

Top-Rated Alternatives

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Userlane Media

Userlane Demo - Interactive step-by-step Guides

Build a friendly and intuitive software experience that walks each user through new processes and workflows at their own pace.

Measure employee sentiment across your applications through direct feedback, to identify and resolve points of frustration.

Analyze usage in real time and discover how to unlock the full potential of your applications

Set and measure adoption targets to maximize the impact of your software spent

Boost productivity and help your users form meaningful habits.

Track task completion to uncover and mitigate critical process risks.

Userlane Reviews (80)

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Chris C.

Director of Marketing

Small-Business (50 or fewer emp.)

12/7/2023

"Training, Adoption, and Insights"

5/5

What do you like best about Userlane?

Making changes and edits is extremely quick. I also like the HEART dashboard which helps us zero in on any potential issues. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

While the basics of Userlane are very intuitive, some of the finer details take a little longer to learn and implement. Review collected by and hosted on G2.com.

Karen L.

Small-Business (50 or fewer emp.)

6/29/2023

"We transformed our client experience in a mere month with Userlane"

5/5

What do you like best about Userlane?

First of all, I like the ease of creating guides, tool tips and announcements.

Secondly, the segmentation, for users and pages, is critical for our platform.

Our developers really like how easy it is to embed the Userlane code snippet, and adjust it as needed.

Finally, we are thrilled that we are going to finally have solid data on our user's platform behavior and habits. The HEART analytics were key in our decision to go with UserLane.

Customer support has been fantastic through the entire process. Great team! Review collected by and hosted on G2.com.

What do you dislike about Userlane?

There's nothing I or my team dislike. Sometimes, it seems a little clunky going back and forth between the portal and the editor, especially when it comes to ToolTips, but nothing that we would really complain about. Review collected by and hosted on G2.com.

What problems is Userlane solving and how is that benefiting you?

Userlane gives our users/clients a much-improved CX, by letting us highlight areas where we know a user may forget how to perform and action on our platform, or needs to learn how to do something new.

We will be segmenting our users even further in the near future, and that will give us the ability to deliver a totally customized guide/tooltip experience - a truly curated adventure.

Finally, after years of guesswork, we will be able to review true data about how our users interact on our platform, and that is pure gold. Review collected by and hosted on G2.com.

Response from Bengi Tetik of Userlane

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Dear Karen,

Thank you for your positive review of Userlane! We're thrilled to hear that you find it easy to create content. Our goal is to provide a user-friendly experience that empowers you to enhance your platform's usability effectively.

We appreciate your support and are here to assist you further.

Thanks,

Bengi Tetik

Marketing Manager

Userlane

Jonathan B.

Small-Business (50 or fewer emp.)

6/12/2023

"Quick and easy to understand and apply."

5/5

What do you like best about Userlane?

- Guides, of course and so easy to create.

- The languages possibilities, awesome.

- Announcements easy and visible...

- NPR and various stats.

- Love the segmentation possibilities. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

Nothing I dislike, but improvements can always be added:

- adding some LMS aspects like the possibility of adding quick quizzes or comprehension games in the middle of a quiz.

- the possibility of creating multi-directional guides, like if the user clicks here (or chooses this option in a dropdown), the guide goes that way, if it clicks here, then the guide goes that other way... all in the same guide.

- being able to have some chapters that have to follow an order, some chapters more open... for now this parameter is for all or none.

- A way to be able to search a page segmented guide even if not on the segmented page, while when clicking on it it would show something like "this guide is available in this section", but at least they do not have to go to the section to see if there is a guide they are looking for.

- More support/kb partners... we work with Zoho... any chance they would be added in the near future? :-) Review collected by and hosted on G2.com.

Response from Bengi Tetik of Userlane

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Dear Jonathan,

Thank you for leaving a review, and thank you for pointing out the things you like best!

We are continuously releasing new functionalities and improvements - you can get a sneak peek of recently published and upcoming releases in our roadmap. Additionally, you can request a new feature directly from our roadmap as well!

Thanks,

Bengi Tetik

Marketing Manager

Userlane

Wajahat I.

Mid-Market (51-1000 emp.)

11/14/2023

"Good product over all"

4/5

What do you like best about Userlane?

* User friendly editor

* Prompt help and support available Review collected by and hosted on G2.com.

What do you dislike about Userlane?

* Can be usefull to have some features like

** branching guides on certain criteria.

** custom tagging for steps or grouping steps. Review collected by and hosted on G2.com.

Farah B.

Enterprise (> 1000 emp.)

11/15/2023

"Userlane Feedback"

4/5

What do you like best about Userlane?

There was always assistance available to help when needed. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

There were a lot of unexpected errors along the way. Review collected by and hosted on G2.com.

Verified User in Computer Software

Small-Business (50 or fewer emp.)

5/15/2023

"Really easy and quick to use!"

4/5

What do you like best about Userlane?

What I like best about Userlane is that it is such an easy tool to use. Creating an onboarding guide takes me no longer than 30 minutes which is excellent when you need to meet deadlines! Review collected by and hosted on G2.com.

What do you dislike about Userlane?

I would say that the downside of using the tool is that you cannot gain feedback on specific parts of your application, although I believe this feature will be added soon, and I can't wait to use it! Review collected by and hosted on G2.com.

Response from Bengi Tetik of Userlane

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Thank you for your review! We're glad you find Userlane easy to use for creating onboarding guides quickly.

We value your input about the "feedback on parts of application" feature, but rest assured, we're working on adding that feature soon!

We appreciate your support and look forward to continually improving your user experience with Userlane.

Bengi Tetik

Marketing Manager

Userlane

Verified User in Media Production

Enterprise (> 1000 emp.)

5/4/2023

"Userlane simplifies the workflows for both our team and the users of our platform."

5/5

What do you like best about Userlane?

Userlane's guide creation process offers a range of features that make guides more effective and help users understand better. For example, as an administrator you can add photos to the guides to provide a visual representation of specific steps. Additionally, the option to link to other guides enables users to access the right resources quickly and efficiently. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

Since we have recently implemented Userlane and have not yet received any negative feedback, there is not much that I can say about it. However, I can say that initially creating a guide presented some challenges. Thankfully, the competent team at Userlane was readily available to provide us with the necessary support and guidance whenever needed. Review collected by and hosted on G2.com.

Response from Bengi Tetik of Userlane

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Thank you for your feedback! It is great to hear your positive experience with Userlane and the team.

It's wonderful to learn that the features are making a positive difference for your users and enhancing the learning experience by making it more seamless.

Bengi Tetik

Marketing Manager

Userlane

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

5/15/2023

"Userlane is helpfull for us to guide our customers in using our full web solution"

5/5

What do you like best about Userlane?

We supply fullweb solution to our customers and userlane is a contemparary way to onboard and help them in using our solution.

It's very easy to build guides and tours ton onboard and help users.

Annoucements allow us to send message and informations to them.

By using Userlane, our users find our software very simple and user friendly. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

There is some troubleshottings with tooltips so we cannot use it as well as we want.

We hope this will be fixed soon Review collected by and hosted on G2.com.

Response from Bengi Tetik of Userlane

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Thank you for your review! We're thrilled that Userlane has provided a promising onboarding and assistance for your full web solution.

We continuously aim to improve our tooltips but would advise if you could share your needs and suggestions with your Customer Success Manager so that we can take this into consideration and work on a fix together!

We appreciate your feedback and look forward to continuing to provide you with a simple and user-friendly experience.

Bengi Tetik

Marketing Manager

Userlane

Jamika B.

Training + Development Manager

Professional Training & Coaching

Mid-Market (51-1000 emp.)

5/9/2023

"I love the micro-burst training module!"

4.5/5

What do you like best about Userlane?

I love how customizable Userlane is and how close the Userlane team works to create learning modules specific to our processes. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

Guide building can be a bit time-consuming, but Userlane's account representatives do a great job in helping to carry that load. Review collected by and hosted on G2.com.

Response from Bengi Tetik of Userlane

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Hi Jamika,

Thank you for your review! We're glad to hear your positive experience with Userlane and its level of customization.

We understand that guide building can sometimes be time-consuming, but we're glad to know that our dedicated account representatives have been able to support you effectively in this aspect. We appreciate your valuable input and look forward to continuing to provide you with an excellent user experience.

Bengi Tetik

Marketing Manager

Userlane

Nikolai S.

Mid-Market (51-1000 emp.)

6/26/2023

"Userlane is a very helpful tool with a lot of potential."

4.5/5

What do you like best about Userlane?

Guidebuilding works very easily and quickly.

It is not only explanatory, but can guide users through a process in real time. Review collected by and hosted on G2.com.

What do you dislike about Userlane?

Sometimes relatively simple functions are missing, which then have to be handled with a tricky workaround Review collected by and hosted on G2.com.

Response from Bengi Tetik of Userlane

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Dear Nikolai,

Thank you for your review, we are happy to hear your positive experience with guide building and the benefit it is bringing your company!

We appreciate your feedback and would advise discussing the missing functionalities with your Customer Success Manager to communicate your concerns with our product team to improve and enhance the platform.

Best,

Bengi Tetik

Marketing Manager

Userlane