G2

FG

Facundo G.

Product Manager

Information Technology and Services

Small-Business (50 or fewer emp.)

11/14/2023

"Powerful and easy to use onboarding tool"

4.5/5

What do you like best about UserGuiding?

Once integrated into your website it is extremely easy to use.

The creation of new guides or hotspots can be done completely by the functional team, marketing or designers, without the need for intervention from the technical team. It also has tools to track user actions which are basic but for simple use cases are useful.

In addition, the online support is very fast and effective. Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

The license is expensive if you are still not sure it is the tool you need.

The surveys are useful but the amount available is very limited. Review collected by and hosted on G2.com.

What problems is UserGuiding solving and how is that benefiting you?

We use userguiding to quickly teach users how to interact with our platform through guides or hotspots that indicate key functionalities.

It also allows me to implement direct access to the Knowledge Base, customized for each user profile.

I also use it for general in-app communication and product research. Review collected by and hosted on G2.com.