G2

Marcelo Wesley L.

Analista de UX

Small-Business (50 or fewer emp.)

4/14/2026

"Makes Product Updates Much Easier to Communicate"

4/5

What do you like best about UserGuiding?

We can now reach our users beyond our usual communication channels. At our company, we especially like the product updates pages. Before Userguiding, it was difficult to communicate product updates clearly and consistently; with Userguiding, it has become much easier and more reliable. Whenever I’ve had questions or doubts, I’ve been able to resolve them with help from the support assistant. We’re also planning to use the AI Assistant—we just need to expand our knowledge base first so it has the right information to work with. Review collected by and hosted on G2.com.

What do you dislike about UserGuiding?

As a UX/UI designer, I wish the user interface were more cohesive and better integrated. For example, I think the editor should live in one dedicated area; as it stands, it feels like the same mechanism is split across too many different paths, which creates unnecessary bifurcations. Because of that, I sometimes lose track of where I am and get lost while navigating. Secondly, I don’t feel the pricing is fair given the limitations around guides. Review collected by and hosted on G2.com.

What problems is UserGuiding solving and how is that benefiting you?

At our company, we only have a few programmers, and we were losing momentum because tasks like user onboarding and tracking kept getting stuck and tying up the developers. With Userguiding, I can handle these tasks myself instead of needing a programmer to build everything. They mainly set up the configurations and integrations before we start using it, and then I can take it from there. Another good thing is that we don’t lose performance, because Userguiding runs smoothly. Review collected by and hosted on G2.com.