Userflow Reviews & Product Details

I like Userflow for its broad range of customizability options, all behind an easy-to-use platform. It enables me to be far more flexible in the way I work and make changes quickly. The auditing of checklists, flows, and guides is great as it facilitates targeted support and assistance. I also appreciate how Userflow integrates with UserWay, a translation tool, allowing me to give support and guides in different languages. The initial setup of Userflow was very easy, which was a plus. Review collected by and hosted on G2.com.

Making flows with AI proved to be a little too automated and lost some specificity that we required. Perhaps a prompt to advise using it for simple user journeys with one pathway, not ones with different options. Review collected by and hosted on G2.com.

How easy it is to create the tours, no coding is needed which means multiple members of the team can edit or add anything they need to if I'm off (sole creator of the tours)! It's also so easy to implement Userflow into the platform. Special shoutout to Maria who is a CSM at Userflow - she's honestly been amazing! Review collected by and hosted on G2.com.

To be honest I don't really find anything unhelpful or to dislike about Userflow. Review collected by and hosted on G2.com.

It's very easy to use.

There is a broad variety of use cases for which it can be used.

Their customer support is excellent.

I have been using it since Esben and Sebastian were individually answering queries. Now they have a bigger support team.

They are constantly rolling out new features. Review collected by and hosted on G2.com.

Nothing really. Maybe the price for the pro plan ;-) Review collected by and hosted on G2.com.

I like the flexibility it does provide. It's always easy to implement new things to our product with Userflow. Review collected by and hosted on G2.com.

That we can't report on Analytics. It would be very nice to have more reporting capability. Review collected by and hosted on G2.com.

It is very user-friendly, and intuitive, and there are a lot of options for customization. Further, the customer support team is always VERY fast, super friendly and very helpful. Review collected by and hosted on G2.com.

Some options and features are not available (yet), but they will probably come over time, as the product is still evolving. Review collected by and hosted on G2.com.

We have explored various onboarding platforms in the past, but Userflow stands out as a game-changer. We particularly appreciate its diverse components and interactive features that effectively capture attention and facilitate those crucial "a-ha" moments. Review collected by and hosted on G2.com.

It would be beneficial to include a session replay feature within the platform to observe and analyze how users interact with the onboarding tours. Review collected by and hosted on G2.com.

The simple, straightforward editing experience is the most important feature. The visual layout gives a good overview, while the properties panel has enough details to handle most scenarios.

The deep multi-language support with xliff import and export, and dev/stage/prod deployments were key for us in choosing userflow for our SaaS solution.

The built in resource center with support for announcements, help articles, search, and chatbots put userflow ahead of chameleon.

Finally the support is second to none. Userflow is not a large company, but they listen and work hard to solve customer issues. Review collected by and hosted on G2.com.

Lack of analytics. Userflow is focused on showing tooltips to users, not on figuring out what cohort liked the new brand color.

They have integrations for mixpanel, amplitude and heap for those who want to figure that stuff out. You can use their api to build your own integration if needed.

The api is ok, but not as rich as it could be. Documentation lashes a bit behind but it's sufficient. Review collected by and hosted on G2.com.

The one thing that jumps out most about Userflow is its intuitive user interface. Everything makes sense in an intuitive way, yet allows you to build complex user onboarding flows.

Userflow has also done a great job of continually adding new features. Most recently, the AI Assistant is impressive both in how easy it is to set up and the answers it provides. Review collected by and hosted on G2.com.

Userflow pricing is expensive for small companies. Most notably, the AI Assistant can get pricey fast if your users actually use the chat (which is what you want them to do). Review collected by and hosted on G2.com.

It's intuitive to use. Helps us manage onboarding in a seemless way. We haven't had the time to integrate other aspects of the product but I look forward to doing so. Review collected by and hosted on G2.com.

Dynamic updating of HTML components using Next.JS make it difficult to use the click editor. It often can't remember which component you click unless you assign a key to every component in your app.

Other than that it works great and they provided great support for helping figure this out. Review collected by and hosted on G2.com.

It is a fantastic product at the core by design itself, paving the way for a successful PLG motion. It has a sharp focus doesn't want to do everything under the sun by merely copying competitors. The best thing is the Kanban flow for onboarding with screenshots (no one gives it) and an effortless learning curve. Additionally, it provides users advanced customizations at no code, which others will mostly pro-code. Review collected by and hosted on G2.com.

I don't dislike anything about Userflow. You, however, need to be clear about what you want from the tool; this is an onboarding tool. If you are looking for a tool with excellent product analytics built in, this might not be it. I say this because the product is perfect; the dislike shouldn't just be because of something the product doesn't claim to have in the first place. They have precise positioning and are relatively straightforward to talk to. Review collected by and hosted on G2.com.