G2

Kara T.

Director of Member Experience

Mid-Market (51-1000 emp.)

2/24/2022

"Onboarding made easy for product newbs"

4.5/5

What do you like best about Userflow?

UserFlow has been one of the most quickly adopted products by myself and my team due to the ease of use for those new to creating/working with product tours. The more I dive into the product, the more possibilities I see with it, not just for user onboarding but overall engagement. Review collected by and hosted on G2.com.

What do you dislike about Userflow?

I wish there was a capability to save templates or create frameworks to organize individual flow pieces to re-use in other flows. Review collected by and hosted on G2.com.

Recommendations to others considering Userflow:

Go for the trial! Once you walk through the onboarding process of UF while using the product is pretty powerful and indicative of what you can create with Userflow. Review collected by and hosted on G2.com.

What problems is Userflow solving and how is that benefiting you?

We are using Userflow to revamp our current new user onboarding process as well as an integral part of our engagement and re-engagement strategies for existing and churn risk users. Having the ability for users to opt-in more and self-select tours with the Resource Center and provide more options for "self-serve" troubleshooting has helped free up bandwidth for the team as a whole to prioritize and focus on strategic opps. Review collected by and hosted on G2.com.