![Sylvester M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Sylvester M.")
SM

Sylvester M.

Freelancer

Small-Business (50 or fewer emp.)

5/16/2026

"Userback Keeps Client Feedback Organized with Easy Setup and Handy Integrations"

5/5

What do you like best about Userback?

What I like most about Userback is how it makes tracking feedback for projects so much easier. Before, I used to get tons of feedback through emails, and honestly, it was a nightmare trying to keep track or find something from weeks ago. Now, everything is in one place and organized, which makes collaborating with clients way smoother.

Setting up Userback is quick and easy for each project, and it’s simple enough that my clients can start using it right away without any headaches.

Another thing I like is that they keep improving the app. They add new features and make updates regularly, and each time it just gets better.

I like that it has integrations for tools that I use (WordPress, GitHub, Notion, and Trello). They also introduced MCP integration that is very promising, however I haven't used it yet. Review collected by and hosted on G2.com.

What do you dislike about Userback?

Occasionally, clients get confused about how to leave feedback despite it being simple for most, so maybe some clearer onboarding or tips would help. Overall, these are minor issues compared to the benefits, but they’re worth mentioning. Review collected by and hosted on G2.com.

What problems is Userback solving and how is that benefiting you?

Userback solves the problem of unclear and scattered feedback from clients. Instead of getting vague emails or long message threads, I receive precise, visual feedback on UI, UX, design, and technical issues all in one place. This helps me understand exactly what needs fixing or improving without guessing (well, almost, but that's on clients). Review collected by and hosted on G2.com.

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Response from Matthew Johnson of Userback

[Editedit](https://www.g2.com/survey_responses/userback-review-12823497/official_response/edit)

Really glad Userback is keeping client feedback organized and saving you from the email chaos. Appreciate the kind words about the regular improvements too. We're always working on making it better. Hope you get a chance to try the MCP integration soon!

[See how Userback improved](https://docs.userback.io/docs/userback-mcp)

Current UserValidated ReviewerIncentivizedSource: Seller invite

See what 279 reviewers think of Userback

4.7 out of 5 · Verified reviews from real users

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