What I like most about Userback is how it makes tracking feedback for projects so much easier. Before, I used to get tons of feedback through emails, and honestly, it was a nightmare trying to keep track or find something from weeks ago. Now, everything is in one place and organized, which makes collaborating with clients way smoother.

Setting up Userback is quick and easy for each project, and it’s simple enough that my clients can start using it right away without any headaches.

Another thing I like is that they keep improving the app. They add new features and make updates regularly, and each time it just gets better.

I like that it has integrations for tools that I use (WordPress, GitHub, Notion, and Trello). They also introduced MCP integration that is very promising, however I haven't used it yet. Review collected by and hosted on G2.com.

Occasionally, clients get confused about how to leave feedback despite it being simple for most, so maybe some clearer onboarding or tips would help. Overall, these are minor issues compared to the benefits, but they’re worth mentioning. Review collected by and hosted on G2.com.