# User Interviews Reviews **Vendor:** User Interviews **Category:** [User Research Tools](https://www.g2.com/categories/user-research) **Average Rating:** 4.6/5.0 **Total Reviews:** 1,045 ## About User Interviews User Interviews, now part of UserTesting, makes it fast, easy, and affordable to recruit participants for 🧑‍💻 user research, 📊 market research, and 🤖 AI training. With 6 million participants, precise matching, and fraud prevention, we can reliably fill any research study. Connect with the right people in any niche, whether your target audience is consumers, B2B professionals, or domain experts needed for model training. Source, screen, track and pay participants, then move seamlessly from data collection to deep analysis, all in one place. Our flexible platform and powerful integrations make it easy for enterprises, technology partners, and agency teams to run any kind of research with confidence. Get started at for free at https://www.userinterviews.com. HOW IT WORKS: 1. RECRUIT PARTICIPANTS: Create hybrid panels of users and prospects for fast, easy recruitment. We can source qualified participants with more speed, precision, and scale than any other panel provider because of our extensive network and advanced matching system. 2. AUTOMATE WORKFLOWS: Source, screen, schedule, track, and pay participants, all in one place. Eliminate recruitment busywork with workflow automations and integrations with popular research and productivity tools. 3. ANALYZE INSIGHTS: Accelerate time to insight with session transcripts, traceable observations, highlight reels, and deep dive analysis, all powered by AI. 4. GOVERN RESEARCH: Run a world-class research practice as the work of customer understanding becomes distributed. Our platform helps you keep a global record of research activity and automate compliance with your team’s standards. User Interviews is built for research, product, and AI teams who do frequent, collaborative research. ## User Interviews Pros & Cons **What users like:** - Users find User Interviews **incredibly easy to use** , enhancing their ability to validate ideas and collaborate effectively. (102 reviews) - Users value the **responsive customer support** of User Interviews, ensuring quick resolutions and a seamless experience. (58 reviews) - Users value the **speed and effectiveness** of User Interviews for recruiting specialized participants, enhancing research efficiency. (57 reviews) - Users appreciate the **high quality of participants** in User Interviews, boosting confidence in feedback accuracy and integrity. (48 reviews) - Users appreciate the **convenience of scheduling** with User Interviews, enjoying effortless integration and quick participant management. (41 reviews) - Time-saving (32 reviews) - Features (29 reviews) - Easy Setup (27 reviews) - Intuitive (27 reviews) - Audience Diversity (26 reviews) **What users dislike:** - Users face **survey issues** like fraudulent participants and subpar screener functionality, complicating recruitment and data validity. (28 reviews) - Users express frustration over **limited customization** , wishing for more features and flexibility in the User Interviews platform. (18 reviews) - Users find the **UI slow and complex** , hindering efficient survey creation and integration with other tools. (18 reviews) - Users face **recruitment issues** with quotas and fraudulent participants, complicating the validation of participant data. (17 reviews) - Users find the **UX improvements frustrating** , complicating key tasks and causing inefficiencies in their experience with User Interviews. (17 reviews) - Users find the **complexity** of setting up projects and features leads to a steep learning curve and confusion. (16 reviews) - Users find the interface **not intuitive** , facing challenges with setup and clarity in functionalities. (16 reviews) - Expensive (14 reviews) - Users find the **navigation difficult** , requiring extra clicks and causing confusion for new users in locating items. (14 reviews) - Time-Consuming (14 reviews) ## User Interviews Reviews ### 1. Unpaid research participation – No effective participant protection **Rating:** 0.5/5.0 stars **Reviewed by:** Khalil G. | Technical Communications Contractor, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2025 **What do you like best about User Interviews?** Truly, there is nothing I like about a platform that allows its dishonest clients - researchers - to exploit participants and collect insights for free, as attendance and completion are determined solely at the researcher’s discretion. Sincerely. **What do you dislike about User Interviews?** I completed a 1h30 research interview on this platform run on behalf of a large, well-known company (Bluehost). The study was fully completed, and I provided detailed answers throughout (video interview). After completion, the researcher marked me as a “no show.” and did not respond to my messages. I then provided screenshots and evidence of my participation to User Interviews, which refused to process the promised incentive, stating that attendance and completion are determined solely at the researcher’s discretion, with no independent verification or meaningful appeal process. In practice, this means a researcher can collect insights and withhold payment without consequences, even when evidence is provided by the participant. I invested significant professional time based on a guaranteed incentive advertised by the platform. The experience revealed a serious imbalance of power and a lack of participant protection. I would strongly caution professionals and consultants against participating in studies on this platform. It proved to have no respect for your time and value. **What problems is User Interviews solving and how is that benefiting you?** As a respondent or participant, User Interviews helped me secure decent extras paid by clients who value the returns and expectations of their actual or potential users. ### 2. Flexible Study Setup, Intuitive UI, and Effortless Participant Payments **Rating:** 4.0/5.0 stars **Reviewed by:** Steve T. | User Experience Researcher, Mid-Market (51-1000 emp.) **Reviewed Date:** March 13, 2026 **What do you like best about User Interviews?** The depth and flexibility available when setting up studies. The platform allows us to tailor studies to very specific research needs, making it much easier to recruit the right participants and structure our research effectively. I also really value the ability to pay participants automatically, which removes a lot of administrative work from the process. The UI is clear and intuitive, making it easy for the team to navigate and manage studies, and the ability to use templates helps us standardise our screening and recruitment workflows while saving time when setting up new studies. **What do you dislike about User Interviews?** At times, the technical details of recruitment can be a bit confusing, particularly when trying to understand exactly who has been invited to a study and why certain participants appear on the waitlist. This can make it harder to quickly assess the status of recruitment. That said, this feedback has already been shared with the User Interviews team, and they have been responsive and are currently working on improvements to address these issues. **What problems is User Interviews solving and how is that benefiting you?** User Interviews has been a great solution for managing recruitment for both unmoderated and moderated research studies. The platform provides access to a large, diverse database of participants with a wide range of backgrounds, seniority levels, and skills, making it much easier to find the right people for our research. It helps keep our team organised by allowing us to use our own screening survey templates and manage studies efficiently in one place. We can easily track recruitment progress, see where we are with participant quotas, and quickly invite more participants if needed. The platform also simplifies the administrative side of research by handling participant payments, making the entire process smoother and more efficient for our team. ### 3. Reliable Platform with Excellent Support and Simple Interface **Rating:** 4.5/5.0 stars **Reviewed by:** Osvaldo B. | Tecnico cinematografico, Entertainment, Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2025 **What do you like best about User Interviews?** I joined the User Interviews panel a few months ago to earn some extra income, and I can say that I have found it to be a reliable and well-functioning platform. The interface is straightforward and user-friendly, and customer support is very efficient. I have participated in several interviews, and when I needed assistance adjusting my camera and microphone settings, they promptly called me from the USA to help. I check the dashboard daily to see if there are new offers that match my profile, but whenever they need my participation, they also reach out to me via email. While the platform doesn't have a lot of features, it provides everything necessary to complete tasks without confusion. I was able to integrate my camera and microphone easily, and whenever I needed help, I received the support required. I believe this company is moving in the right direction, and I hope that in the future, users will benefit from even more improvements while maintaining the platform's simplicity. I hope that in the next future, the implementation could be even better than now. **What do you dislike about User Interviews?** So far, I have found only a small number of interviews that match my profile. I would appreciate being included in more opportunities. **What problems is User Interviews solving and how is that benefiting you?** User interviews help companies gain a deeper understanding of their customers, which increases the chances of creating and selling better products. ### 4. Efficient and Rewarding, Yet Needs Interface Improvements **Rating:** 4.0/5.0 stars **Reviewed by:** Robert K. | Sales And Marketing Specialist, Professional Training & Coaching, Small-Business (50 or fewer emp.) **Reviewed Date:** February 17, 2026 **What do you like best about User Interviews?** I like the speed of User Interviews. I appreciate the surveys that are selected and the amount of money that I’m paid for my time. It helps with expanding my knowledge, and allows me to impart knowledge and get a few dollars on the side. I also find the setup to be reasonably simple. **What do you dislike about User Interviews?** I believe they could improve the website. Make it more concise. Give you the ability to delete things you no longer need. And at times I have glitches with the app both on desktop and mobile. **What problems is User Interviews solving and how is that benefiting you?** User Interviews helps expand my knowledge, allows me to share my knowledge, and earns me a few dollars on the side. ### 5. A good tool to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Wholesale | Small-Business (50 or fewer emp.) **Reviewed Date:** April 20, 2026 **What do you like best about User Interviews?** There are plenty of opportunities to apply for. I get emailed about opportunities that may suit me best. Payment has never been an issue. **What do you dislike about User Interviews?** As an older user, my opportunities are more limited. I also wish the qualifying questions would be thought through more carefully, so if I don't qualify, I am eliminated earlier. Sometimes I go through a ton of questions and get eliminated right at the end. There has to be a better way. **What problems is User Interviews solving and how is that benefiting you?** I don't use User Interviews directly to solve problems. However, in the course of using User Interviews, I have learned a few things. So, participating in User Interviews can be educational. ### 6. Mixed Experience: Versatile but Requires Better Verification **Rating:** 2.5/5.0 stars **Reviewed by:** Miriam P. | Design **Reviewed Date:** January 14, 2026 **What do you like best about User Interviews?** I like that User Interviews has a wide range of different people to reach out to, and they have their LinkedIn for verification. The interface is pretty easy to understand. It's also helpful to set things up as fast as possible so I can get tests out quickly and then look at both qualitative and quantitative data to build and launch product features. **What do you dislike about User Interviews?** There are many times when users did not show up at the scheduled times, which was a big problem because then we'd have to scramble to find new people and set up new times, and that just really delayed our entire testing process. Also, people that would show up that weren't the right fit or were potentially scammers. So they need to revisit their verification process. It was either I wasn't added to the right project or I just couldn't find the project I was looking for, so I'd have to reach out to someone to send me a direct link. **What problems is User Interviews solving and how is that benefiting you?** I use User Interviews to get direct feedback, meeting face-to-face with users, which helps validate or test our assumptions. ### 7. Effortless Recruitment and Diverse Panels, But Messaging Needs Improvement **Rating:** 5.0/5.0 stars **Reviewed by:** Montserrat P. | Qualitative research administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 22, 2025 **What do you like best about User Interviews?** What I value most about User Interviews is how easy it is to recruit participants, which saves us both time and effort. The participants are consistently high quality, and the diversity within the panel is especially impressive—it's one of the reasons we use the platform so frequently. We also really appreciate the customer support team; they’re always helpful and responsive, though we rarely need to reach out since the platform is so intuitive to use, implement, and train others on. The seamless integration with Zoom, Teams, calendars, and email is another major plus that makes our workflow even smoother. **What do you dislike about User Interviews?** There are very few aspects of the UI that I dislike. One issue I have is with the messaging system for participants—the display is quite poor, and I often have trouble locating who has messaged me. Additionally, while the filters have seen some improvements, I still feel they require further enhancement. **What problems is User Interviews solving and how is that benefiting you?** The primary challenge that User Interviews addresses for our team is delivering high-quality participants quickly. ### 8. User-Friendly Interface, Great Customer Support, Multiple Features. UI is incredible! **Rating:** 4.5/5.0 stars **Reviewed by:** Shilpa K. | Senior Project Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2025 **What do you like best about User Interviews?** The interface is extremely user-friendly, which makes the UI stand out as one of the best for programming. UI has makes implementing complex skipping logic incredibly easy. I really appreciate the customer support—they respond almost immediately and are always ready to assist with any questions or modifications we need. **What do you dislike about User Interviews?** The absence of a 'Must select one of' option makes it quite challenging to set up multiselect questions that require one of the few options to be selected. This limitation complicates the process of programming such questions. If this is fixed my life will become much easier as I use this every single day. **What problems is User Interviews solving and how is that benefiting you?** Programming a study has become easier with UI, since the interface is easy and the tool is full of features, I specially love the way we can implement skipping logics, which is kind of tricky with other platforms. ### 9. Effortless Candidate Sourcing and Valuable User Feedback **Rating:** 3.5/5.0 stars **Reviewed by:** caleb g. | Senior Product Designer, Small-Business (50 or fewer emp.) **Reviewed Date:** October 27, 2025 **What do you like best about User Interviews?** I like that I'm able to easily refine my criteria of users and get several candidates quickly in the pipeline to talk with. The feedback they provide has helped me several times on projects. Whether it's getting initial direction from users or having them take a look at designs and provide feedback. Very helpful. Also, support is extremely helpful and quick to respond. **What do you dislike about User Interviews?** AI is becoming a problem that's tough to navigate. I've received several users that it was clear they were either a fake person or a person who was reading a prompt from ChatGPT or some AI Interview assistant. Tough to tell if you're receiving real life feedback or just a prompted response from AI. **What problems is User Interviews solving and how is that benefiting you?** Candidate sourcing is the problem user interviews solves for me! It makes queueing up and scheduling a numbers of users a breeze. ### 10. Effortless screening & stellar support **Rating:** 5.0/5.0 stars **Reviewed by:** Ronnie B. | Senior UX Researcher, Enterprise (> 1000 emp.) **Reviewed Date:** October 22, 2025 **What do you like best about User Interviews?** It's extremely easy to screen and schedule participants. In addition to the custom screener you set up, you can target participants based on demographics that are already recorded in the application. The video screening is also a huge bonus: it completely removes the need to phone screen participants. Additionally, the support team is very responsive and helpful. I really appreciate the help from the support team in adjusting targeting mid-recruitment, for example. Honestly, this is a fantastic platform and I'm excited to continue using it and getting more familiar with the features. I can easily see myself becoming a power user of User Interviews. **What do you dislike about User Interviews?** Some markets / metropolitan areas don't have as many users registered on the platform, which can make it difficult to recruit for some specific geographies. **What problems is User Interviews solving and how is that benefiting you?** Participant recruitment for qualitative studies ## User Interviews Discussions - [Why is Amazon credit the main form of payment?](https://www.g2.com/discussions/31513-why-is-amazon-credit-the-main-form-of-payment) - 1 comment, 1 upvote - [How do I get more opportunities for additional interviews?](https://www.g2.com/discussions/31230-how-do-i-get-more-opportunities-for-additional-interviews) - 1 comment, 1 upvote - [Why is paypal the only disbursement option](https://www.g2.com/discussions/why-is-paypal-the-only-disbursement-option) - 1 comment, 1 upvote - [How many user interviews should you do?](https://www.g2.com/discussions/how-many-user-interviews-should-you-do) - 2 comments - [Why is a user interview important?](https://www.g2.com/discussions/why-is-a-user-interview-important) - 1 comment - [View User Interviews pricing details and edition comparison](https://www.g2.com/products/user-interviews/reviews/user-interviews-review-3414840?section=pricing&secure%5Bexpires_at%5D=2026-05-12+13%3A27%3A20+-0500&secure%5Bsession_id%5D=136a3470-1ec1-467c-9574-1ab46ea3e0d2&secure%5Btoken%5D=41b94b2b2ed143912472e9a125965f31f18a4bdfc8146719a2d8099e6081499c&format=llm_user) ## User Interviews Integrations - [Alchemer Survey](https://www.g2.com/products/alchemer-survey/reviews) - [Ballpark - User Research and Surveys](https://www.g2.com/products/ballparkhq/reviews) - [Calendar](https://www.g2.com/products/calendar/reviews) - [Census](https://www.g2.com/products/census/reviews) - [Decipher](https://www.g2.com/products/decipher/reviews) - [Google Meet](https://www.g2.com/products/google-meet/reviews) - [Google Workspace](https://www.g2.com/products/google-workspace/reviews) - [Hightouch](https://www.g2.com/products/hightouch/reviews) - [Lookback](https://www.g2.com/products/lookback/reviews) - [Loop11](https://www.g2.com/products/loop11/reviews) - [Lyssna](https://www.g2.com/products/lyssna/reviews) - [Maze](https://www.g2.com/products/maze-maze/reviews) - [Microsoft Outlook](https://www.g2.com/products/microsoft-outlook/reviews) - [Microsoft Teams](https://www.g2.com/products/microsoft-teams/reviews) - [Optimal](https://www.g2.com/products/optimal-optimal/reviews) - [Outset.ai](https://www.g2.com/products/outset-ai/reviews) - [Qualtrics Customer Experience](https://www.g2.com/products/qualtrics-customer-experience/reviews) - [Qualtrics Strategy & Research](https://www.g2.com/products/qualtrics-strategy-research/reviews) - [Salesforce Data 360 (formerly Data Cloud)](https://www.g2.com/products/salesforce-data-360-formerly-data-cloud/reviews) - [SAMS](https://www.g2.com/products/solytics-partners-sams/reviews) - [ScanMan Asset Management System (SAMS)](https://www.g2.com/products/scanman-asset-management-system-sams/reviews) - [Sprig](https://www.g2.com/products/sprig/reviews) - [SurveyMonkey](https://www.g2.com/products/surveymonkey/reviews) - [Tremendous](https://www.g2.com/products/tremendous/reviews) - [Typeform](https://www.g2.com/products/typeform/reviews) - [UserTesting](https://www.g2.com/products/usertesting/reviews) - [Webex](https://www.g2.com/products/webexsuite/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) - [Zoom Workplace](https://www.g2.com/products/zoom-workplace/reviews) ## User Interviews Features **User Response Methods** - Survey - Video Snippets - Video Interview - Photo Submission - Text/Notes **Survey Management** - Survey Builder - Question Types - Templates - Survey Distribution **Participant Selection** - In-App - In-Store - On-Site - Recruitment Pool **Survey Customization** - Branching/Skip Logic - Branding - Multimedia Support **Insights** - Analytics - Collaboration - Sorting **Survey Insights** - Data Exporting - Permissions **Generative AI** - AI Text Summarization **Agentic AI - Survey** - Adaptive Learning - Proactive Assistance - Decision Making ## Top User Interviews Alternatives - [UserTesting](https://www.g2.com/products/usertesting/reviews) - 4.4/5.0 (730 reviews) - [Respondent](https://www.g2.com/products/respondent/reviews) - 4.6/5.0 (378 reviews) - [Dscout](https://www.g2.com/products/dscout/reviews) - 4.5/5.0 (182 reviews)