It is very intuitive and easy to use. Both the dashboard and app. The dashboard gives a good overview of your operations, for all parties that need to use it (e.g., admins, CS, and carriers). Also very flexible, with many different ways to configure the best solution for your daily operations. All contact with the Urbantz team is easy to manage, and they are all very service-minded and adaptable to making changes. Review collected by and hosted on G2.com.

Not so flexible roles - it should be possible to define different access for the users, especially since there is a lot of flexibility in the solution, it should be a feature for user management. Slow ML regarding traffic in city centers and service time at customers. It should also be possible to define loading time of vehicles both before and during rounds. Review collected by and hosted on G2.com.