G2

Audrey H.

Small Business Owner

Small-Business (50 or fewer emp.)

3/23/2021

"Upwork is a great place to find freelancers."

4/5

What do you like best about Upwork?

What I like best about Upwork is the ability to peruse a diverse talent pool and work within my budget. I've met wonderful freelancers who I hope will be part of my team for a very long time.

I also very much appreciate the system for reviewing proposals and the option to shortlist candidates, and the messaging is functional as well. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

I don't like the fees. I think the fees are just outrageous. I understand the importance of encouraging long-term relationships between freelancers and clients, but sometimes jobs are just one-time contracts and do not have room for a long-term relationship. While I do like the sliding scale, 20% is just too much to take out of people who are just getting started in their freelancing careers and very discouraging.

Also, to take a working relationship off of Upwork, they calculate based on full-time hours even though I've NEVER hired a full-time employee or freelancer. I want to pay my freelancers more, but it's not fair that Upwork gets such a huge chunk of it, rather than the hard-working freelancer.

If the fees weren't an obvious gouge and so distinctly unfair, I would ALWAYS hire from Upwork and I would give them a 10-star review. Unfortunately, because of the unfairness of the fees against freelancers' pay and the cost of moving away from Upwork, I'm looking more at other platforms now, like Fiverr.

I don't see that Upwork has a clear advantage anymore, aside from mediation. Review collected by and hosted on G2.com.

Recommendations to others considering Upwork:

I think it's a great way to find the talent to help propel your business forward. Although it's unlikely, I hope they will someday reconsider their fees as they hurt good freelancers. Review collected by and hosted on G2.com.

What problems is Upwork solving and how is that benefiting you?

Social media content creation and scheduling.

I've found fantastically qualified people that I love working with. Although, it turns out I could have found them on Fiverr and they would be better paid if I had found them there first rather than on Upwork. I want to reward them for their hard work, not reward the middle man for the freelancer's hard work. Review collected by and hosted on G2.com.