G2

Luis M.

Business Owner

Small-Business (50 or fewer emp.)

7/2/2026

"Efficient Platform for Specialized Freelance Talent"

4.5/5

What do you like best about Upwork?

What I like best about Upwork is how simple and complete the whole hiring workflow is. The UI/UX is very easy to understand, and I can review profiles, portfolios, proposals, messages, contracts, milestones, files, and payments in one place. The platform performs smoothly and helps me move quickly from searching for talent to starting a project. I also like how the integrated tools for messaging, file sharing, milestone tracking, contracts, and payment protection keep everything organized without needing to manage the process outside the platform. From a pricing and ROI perspective, Upwork is very valuable because I can hire the right professional for each phase of a project, control the budget, and still get professional results. The onboarding and support resources also make it easier to understand how to work safely with freelancers. I also appreciate the smart search, filters, and talent recommendations, which help me find qualified professionals faster. Overall, Upwork saves time, reduces friction, and gives me confidence when hiring specialized talent. Review collected by and hosted on G2.com.

What do you dislike about Upwork?

There is not much I strongly dislike about Upwork, but there are a few areas that could be improved. The UI/UX is generally easy to use, although some sections like proposals, contracts, milestones, messages, files, and payments could feel more connected and easier to navigate from one single project view. The platform performance is usually good, but search results and talent recommendations could be more precise, especially for specialized projects. I also think the integrations between messaging, file sharing, contracts, time tracking, milestones, and payments could be even more seamless. From a pricing and ROI perspective, the value is strong, but clearer fee breakdowns and cost estimates before starting a contract would help clients plan better. Support and onboarding are helpful, but more guided tips for first-time clients or complex projects would improve the experience. The AI and intelligence features are useful, but they could do a better job matching clients with highly relevant freelancers based on project details, budget, and previous successful work. Overall, these are improvement opportunities, but Upwork is still a very valuable platform for hiring specialized talent. Review collected by and hosted on G2.com.

What problems is Upwork solving and how is that benefiting you?

Before using Upwork, it was difficult and time-consuming to find reliable specialized talent for specific projects, especially for areas like 3D design and product development. Upwork solves that by giving me access to qualified freelancers, portfolios, reviews, messaging, contracts, milestones, file sharing, and payments in one organized platform. This helps me move faster from an idea to an actual deliverable without needing to hire a full-time employee or search through multiple channels. For my projects, it saves time, helps control the budget, and allows me to work by phases, starting with a proof of concept before investing in the full project. The biggest benefit is that I can find the right professional for each stage, reduce risk, and get high-quality work in a more cost-effective and organized way. Review collected by and hosted on G2.com.