G2

Chandan N.

Major Incident Manager

Enterprise (> 1000 emp.)

3/2/2026

"An IT Titan's tool"

5/5

What do you like best about Uptime Labs?

Uptime Labs offers a sophisticated, evolving approach to incident management training that goes far beyond simple technical drills. I’m particularly impressed by the leadership’s passion and the platform's ability to simulate high-pressure environments—complete with realistic logs and demanding stakeholders. This immersive 'real-time' format has directly improved our team's ability to manage communication cadences and prioritize effectively under pressure. Seeing our incident managers master time-boxing and stakeholder expectations in such a realistic setting has been invaluable. Review collected by and hosted on G2.com.

What do you dislike about Uptime Labs?

While some scenarios occasionally feel a bit condensed, I recognize that this is a necessary trade-off to ensure the drills fit within a shorter, actionable timeframe. Review collected by and hosted on G2.com.

Recommendations to others considering Uptime Labs:

Uptime Labs is an essential resource for both mastering and maintaining the Incident Response toolkit. Regardless of an organization's incident frequency, I consider this platform a foundational requirement for anyone in an Incident Command role to ensure their skills remain sharp and ready. Review collected by and hosted on G2.com.

What problems is Uptime Labs solving and how is that benefiting you?

They're providing a platform to practice Live scenarios of an outage situation which is helping me in solving Major Incidents for my organization faster. Review collected by and hosted on G2.com.