G2

Roman V.

Manager, Customer Success

Small-Business (50 or fewer emp.)

1/13/2025

"Game changing for CS teams"

5/5

What do you like best about Upscope?

HelloScreen has enabled our CS team to get valuable insights into users' accounts, whether they are assisting via email or phone support. Since implementation, our user satisfaction has skyrocketed for phone support, and overall employee happiness improved with further tools to enable our CS team. Installing HelloScreen took less than 2 minutes, and the customer support we had at the beginning was fantastic. Review collected by and hosted on G2.com.

What do you dislike about Upscope?

The pricing is a bit confusing and not upfront. Review collected by and hosted on G2.com.

What problems is Upscope solving and how is that benefiting you?

Allows our CS team to see what actions a user is making, and easily guide them step-by-step on their technical questions. HelloScreen has solved our largest painpoint of our large average call time, and since implementing, our agents have been able to have quicker calls, with the customer being happier as well. Review collected by and hosted on G2.com.