G2

Verified User in Broadcast Media

Mid-Market (51-1000 emp.)

5/14/2025

"Support and Training make the product exceptional"

4.5/5

What do you like best about Upland Second Street?

The support and training (Matt Hummert) and others on the team are what really matter. We're able to know how to use the product(s) and find proper uses that generate revenue. Being able to ask questions AT ANY TIME is key. When new features are added, we learn how to use them and are able to put them into use. This was a major factor in selecting Second Street over other competitors. Review collected by and hosted on G2.com.

What do you dislike about Upland Second Street?

Things tend to happen slowly. I have some concern about positions being eliminated - similar to when the LAB website was eliminated - and then restored. I understand the need to evaluate spending, but this is a concern. Review collected by and hosted on G2.com.

What problems is Upland Second Street solving and how is that benefiting you?

Creating emails is getting easier with the new templates. There are still a couple of bugs that need to be resolved, but the look of the emails has improved and users have more options to create. Some recent improvements in sweepstakes have been valuable. The security improvements have been appreciated and keep confidence high. Review collected by and hosted on G2.com.