![Antwain H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Antwain H.")
AH

Antwain H.

Small Business Owner

Mid-Market (51-1000 emp.)

6/12/2024

"Upkeep is game-changing"

5/5

What do you like best about UpKeep?

I like Upkeep's customer Service the best. Whether it be through online chat, phonecall, email, or in-person; I have experienced great customer service by very knowledgeable people. I have made a major impact with my company by using Upkeep. This software basically took me by the hand and walked me through the process of being a CMMS operator. The upkeep university and the the staff's ready availabilty to answer questions about it's software, maintenance records in general, and reliabilty has proven to be a game changer for me and the company that I work for. Review collected by and hosted on G2.com.

What do you dislike about UpKeep?

I would prefer that the work orders cannot be closed without completing required fields, similar to how the requests are. For example, techs should have to enter a note, log their time, and checkoff tasks and checklists. Review collected by and hosted on G2.com.

What problems is UpKeep solving and how is that benefiting you?

Upkeep is solving the problem of keeping technicians with work and prioritizing work that should be done first. Review collected by and hosted on G2.com.

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Response from Maria Rossodivito of UpKeep

[Editedit](https://www.g2.com/survey_responses/upkeep-review-9782658/official_response/edit)

Hi Antwain, your positive feedback put a smile on our faces! We're thrilled to have you as a satisfied customer. If there's anything else we can do to enhance your experience, please let us know. We're always here for you.

Rating Updated (7/28/2026)
Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller

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