G2

Catrina H.

Small-Business (50 or fewer emp.)

7/9/2026

"Excellent Support and Continuous Improvements Make Upfirst Better Over Time"

5/5

What do you like best about Upfirst?

What I like best about Upfirst is their customer support and their willingness to keep improving the platform. The initial setup took some work, but their chat support was always available to answer questions and help me get everything configured. They regularly add new features and integrations, and the more I train the AI, the better it performs for my business. It's nice working with a company that listens to customer feedback and continues to make the product better. Review collected by and hosted on G2.com.

What do you dislike about Upfirst?

The biggest downside was the initial setup and training. It takes time to configure everything and teach the AI how you want it to respond, so it's not something you can turn on and expect to be perfect right away. I also notice that it occasionally hesitates before responding. The good news is that their chat support has always been very responsive, and the platform continues to improve with new updates. Review collected by and hosted on G2.com.

Recommendations to others considering Upfirst:

If you're considering Upfirst, be prepared to spend some time setting it up and training it. The more information you provide and the more you refine its responses, the better it performs. Don't hesitate to use the chat support—they were always available when I needed help. If you're looking for an AI receptionist that continues to improve and can grow with your business, Upfirst is definitely worth considering. Review collected by and hosted on G2.com.

What problems is Upfirst solving and how is that benefiting you?

As a tax professional, I can't answer the phone while I'm meeting with clients or preparing tax returns. Upfirst solves that problem by making sure every call is answered, even after hours. It answers common questions, books appointments, and helps capture potential new clients instead of sending them to voicemail. This has allowed me to stay focused on my work while knowing callers are being taken care of. The more time I've spent training the AI, the better it has become at handling my business's specific needs. Review collected by and hosted on G2.com.