For us, the most important factor was that UpCloud is a Finnish-based company, with datacenters/PoPs available around the world. So far, their customer support has been superb. They’re genuinely helpful and will assist you in solving issues, whether it’s day or night.

Pricing for the services is very affordable and has helped us grow faster against competitors who rely solely on huge hyperscalers like Azure or AWS. Performance—both the network and the infrastructure itself—has been stable, and we haven’t faced anything unusual so far.

That said, the UI/UX could use some improvements. For example, it would be great to have an option to see system resource usage directly on the dashboard. The same goes for user password resets: even though it’s quite well documented, I still find it hard to understand why this can’t be done with a simple push-button option directly on the dashboard.

So far, we haven’t needed the integrations or AI tooling, since we run on very basic infrastructure. Review collected by and hosted on G2.com.

I think the biggest weakness is the UI. I don’t see this as a major issue—or something more IT-focused, technical users wouldn’t be able to work through—but as we welcome more "mudbloods" into the tech world by making everything low-code, no-code, whatever-code, I can see it becoming a problem. The interface just isn’t as clear for people who are newer to the field. Review collected by and hosted on G2.com.