I love the collaboration with the guys at Unifida. Debates and discussions about how to interpret the data and using the platform to understand our customers better. The platform is developed collaboratively, something I've been promised often but never actually experienced in practice. The wealth of data and information as we as customisation options is exceptional and makes it a very powerful tool Review collected by and hosted on G2.com.
There are no downsides in my experience. Like any platform it takes a while to learn but there is always someone on hand to help so it makes the process much easier than I've experienced before. Normally you have to use a manual, trial and error or rely on internal people to share their knowledge and assist. Review collected by and hosted on G2.com.