G2

Kristine K.

Private Practice

Mid-Market (51-1000 emp.)

Updated 5/6/2021

Originally submitted 11/6/2019

"Kronos WFR does it all!"

4/5

What do you like best about UKG Ready?

WFR has decreased my payroll processing time by at least 4 hours, and has streamlined the onboarding process dramatically as well. I'm finding more and more hidden little tricks that have made my department so much more productive. I am excited to learn more at Kronos Works and network with others to learn more about efficiencies and "tricks" of the trade to make my life easier! I want to gain the most from this product, and become the most power superuser of the system. Review collected by and hosted on G2.com.

What do you dislike about UKG Ready?

the system goes down at least once a week, or has latency issues. Also, it seems to take an average of 3-4 days to get a call back from support. Also, the support hours do not match our time zone in Hawaii, so it would be beneficial to have a more local support center that we can call on throughout the day. Lately, we've been receiving calls at 4:00 in the morning, and they are gone for the day by noon. Review collected by and hosted on G2.com.

Recommendations to others considering UKG Ready:

There is a growing community of customers in Hawaii, and it would be ideal if we could have onsite support visits periodically or have hours that are conducive to our work hours and time zone. Review collected by and hosted on G2.com.

What problems is UKG Ready solving and how is that benefiting you?

We combined three separate payroll companies into WFR, and have added performance management. The streamline processes have saved us time and frustrations. Review collected by and hosted on G2.com.

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