--- title: UKG Pro Reviews meta_title: 'UKG Pro Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 2205 reviews by the users' company size, role or industry to find out how UKG Pro works for a business like yours. aggregate_rating: rating_value: 4.3 review_count: 2205 scale: '5' date_modified: '2026-07-09' parent_category: name: HR url: https://www.g2.com/categories/hr --- # UKG Pro Reviews **Vendor:** UKG **Category:** [Core HR Software](https://www.g2.com/categories/core-hr) **Average Rating:** 4.3/5.0 **Total Reviews:** 2,205 ## About UKG Pro Designed for organizations that prioritize diverse workforces and cultures of trust and belonging, UKG Pro® puts people at the center of your strategy. From HR and complex payroll to talent and industry-focused workforce management (WFM),our comprehensive human capital management solution (HCM) anticipates people’s needs beyond just work. We partner with you every step of the way to drive better business outcomes and create great workplaces for all. ## UKG Pro Pros & Cons **What users like:** - Users appreciate the **ease of use** of UKG Pro, finding it user-friendly and efficient for HR tasks. (176 reviews) - Users find UKG Pro to be **highly helpful** with its user-friendly navigation and reliable self-service features. (87 reviews) - Users appreciate the **quick and responsive customer support** of UKG Pro, enhancing their overall user experience. (69 reviews) - Users value UKG Pro for its **easy access** , ensuring they can promptly verify information whenever needed. (65 reviews) - Users commend UKG Pro for its **intuitive navigation** , making it easy to customize and manage employee information efficiently. (65 reviews) - Users appreciate the **streamlined user interface** of UKG Pro, enhancing navigation and overall experience significantly. (65 reviews) - Users value the **easy-to-use platform configuration** which effectively caters to diverse employee engagement needs. (62 reviews) - Simple (62 reviews) - Users value the **comprehensive features** of UKG Pro, enhancing HR efficiency and user experience significantly. (61 reviews) - Navigation Ease (54 reviews) **What users dislike:** - Users are frustrated by **poor customer support** , facing endless service tickets and slow resolution times for issues. (46 reviews) - Users find UKG Pro **not user-friendly** , struggling with navigation and high costs for technical support. (45 reviews) - Users find the **learning curve steep** with UKG Pro, particularly for reporting and integrations, impacting usability. (44 reviews) - Users find UKG Pro **not intuitive** , citing difficulties with data entry, payroll processing, and a confusing user interface. (38 reviews) - Users are frustrated with the **limited features** of UKG Pro, impacting functionality and personalized support interactions. (36 reviews) - Limited Customization (34 reviews) - Users find **missing features** in UKG Pro, such as complex reporting and outdated payment processes, affecting usability. (31 reviews) - Integration Issues (27 reviews) - Steep Learning Curve (27 reviews) - Navigation Difficulty (25 reviews) ## UKG Pro Reviews ### 1. Unmatched Customization and Support from UKG **Rating:** 5.0/5.0 stars **Reviewed by:** Carlos t. | Payroll Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2026 **What do you like best about UKG Pro?** I love the freedom and support that UKG offers. I’ve used other software before, and none of them come close to the level of customization UKG provides. That flexibility has made it possible for our company to manage multiple component companies while still maintaining customized settings for each one. **What do you dislike about UKG Pro?** It’s difficult to find something to dislike. Whenever I run into an issue, customer service has been able to provide a solution. If I had to point to anything, it would be around ideas and suggestions. I understand it isn’t always easy to implement the great ideas suggested by end users, but I’d like to see those improvements rolled out a little more quickly. **What problems is UKG Pro solving and how is that benefiting you?** Currently, UKG Pro is helping me roll out the UKG Wallet. This will help our staff get paid in a timely manner. Our current vendor has dropped the ball on several occasions, so I’m looking forward to having a more reliable process in place. ### 2. Powerful Platform, But Not Intuitive—Steep Learning Curve and Slow Reports **Rating:** 1.5/5.0 stars **Reviewed by:** Betsy K. | Lead Generation Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2026 **What do you like best about UKG Pro?** I like best how comprehensive it is. Once everything is set up correctly, it’s nice having recruiting (ATS), employee records, onboarding, payroll, and reporting all connected. **What do you dislike about UKG Pro?** It’s not very intuitive, especially for new users. There’s definitely a learning curve, and some tasks feel like they take more steps than they should. Navigation can be confusing, and it isn’t always clear where certain settings or reports are located. Customization can be tricky as well. While the platform is powerful, getting it to work exactly the way you want often requires submitting support tickets or spending extra time on setup. Some processes also feel rigid, particularly if your workflows don’t fit neatly into the system’s default structure. From a performance standpoint, the platform can occasionally feel slow, especially when running larger reports or switching between modules. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro is a solid option if you’re looking for an all-in-one HR and payroll system and you have the time and resources to implement it properly. It isn’t the most user-friendly platform at first, but once you get used to it, it’s reliable and consistently gets the job done. **Official Response from Litz Simon:** > We appreciate your feedback and are glad to hear that you find UKG Pro comprehensive. We understand your concerns about the platform's intuitiveness and the learning curve, and we are continuously working to improve the user experience and streamline processes. Your input is valuable to us as we strive to make the platform more user-friendly. ### 3. UKG Pro Makes Timesheets, Goals, and Employee Info Easy to Manage **Rating:** 5.0/5.0 stars **Reviewed by:** mani s. | data engineer, Enterprise (> 1000 emp.) **Reviewed Date:** April 30, 2026 **What do you like best about UKG Pro?** The best thing I like about UKG Pro is the timesheet, where I can record the work I’ve done and the number of hours I spent on each task. Besides that, there’s a goals section where I can set my financial and work goals and then plan my work accordingly. It also includes all my details, like my current role, my employee ID, and other related information. If I need anything, I can simply go to UKG Pro and find it there. **What do you dislike about UKG Pro?** there nothing much dislike of ukg pro it is a good product. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro helps automate payroll and HR operations, so it’s easier for me to look up what I need directly instead of having to ask HR. It also reduces manual HR intervention for leave requests, since I can update everything myself in the timesheet accordingly. **Official Response from Litz Simon:** > Hi Mani, We appreciate your feedback on the timesheet, as well as the capability of planning your work accordingly. Thank you! ### 4. Highly Customizable, Strong Features, and Supportive UKG Pro Team **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** June 16, 2026 **What do you like best about UKG Pro?** As a UKG Pro customer, I’ve experienced its customization capabilities first-hand. From defining and applying our holiday pay rules to building meal-break attestation workflows. Customization is easily the best feature we could ask for. The product’s features are already strong, but being able to apply them and tailor them to our specific needs, with support from UKG’s team along the way, has been a very pleasant experience. **What do you dislike about UKG Pro?** While UKG has many strong features, I often find that our company can be very specific about how certain things should work and how they need to be tailored to match what we’re trying to accomplish. Although we can suggest ideas for new features, I’d like there to be a clearer way for those ideas to gain more exposure, so we can more easily attract other users who may benefit from them. In turn, that broader interest could help make the feature more feasible for UKG’s development team to prioritize and build. **What problems is UKG Pro solving and how is that benefiting you?** Prior to using UKG Pro and the current People Import Integrations we have set up, we had to manually create People profiles following completion of a new hire process. UKG Pro is helping us cut down on manual work by connecting our workforce payroll and talent platform through the integrations we’ve put in place, saving us time which translates to workforce costs and allows us to invest our time in areas that need it most. Its easy-to-use UI gives our associates a strong experience when using the system and reduces the need for intensive training, since employees can pick it up quickly and become comfortable with it in a short time. **Official Response from Litz Simon:** > Thank you for sharing your experience with UKG Pro. We're glad to hear that you find UKG Pro's customization capabilities to be the best feature, and we appreciate your feedback on the support from our team! ### 5. Powerful Platform with Room for Improved Usability **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2026 **What do you like best about UKG Pro?** What I like best about UKG Pro is how it provides dedicated gateways for different HR functions, such as Recruiting and Onboarding. Having these specialized areas helps keep processes organized, creates a smoother experience for both administrators and employees, and makes it easier to manage each stage of the employee lifecycle. The integration between modules helps ensure a seamless transition from candidate to new hire, improving efficiency and reducing manual work. Overall, the platform makes it easier to attract, hire, and onboard talent in a consistent and professional way. **What do you dislike about UKG Pro?** UKG Pro offers a wide range of functionality, but at times the platform can feel complex and somewhat difficult to navigate. Some features and workflows are not always intuitive, which can make certain tasks confusing, especially for newer users. Improving the user experience and streamlining navigation would make an already strong platform even better. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro solves the challenge of managing multiple HR processes by bringing everything into a single platform. The recruiting and onboarding tools, along with easy access to employee information, help me complete my daily work more efficiently. It saves time, keeps information organized, and makes it easier to stay on top of my responsibilities. **Official Response from Litz Simon:** > Thank you for sharing your positive experience with UKG Pro's specialized areas for HR functions. ### 6. Powerful Payroll & HR Suite, But Buggy and Non-Intuitive to Navigate **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 18, 2026 **What do you like best about UKG Pro?** Our organization is able to manage payroll, timesheets, knowledgebase articles, tax documents, employment documents and much more through UKG. It also integrates with our financial system to streamline the payroll system including special codes for the many different employment types our non-profit ministry has. The timesheet module has helpful features such as the notes button allowing staff to enter notes explaining any ussies or timesheet details in their timesheet rather than requiring the employee to share this with their approver outside of their timesheet. **What do you dislike about UKG Pro?** Unfortunately, UKG Pro tends to crash a lot causing staff issues when attempting to clock in or out, payroll codes can get messed up causing payroll errors or manual entries and edits, and the many helpful modules require you to navigate to different webpages in a non-intuitive way. UKG can do many things, but it can be very buggy and can cause critical payroll issues, impacting staff negatively. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro consolidated many different platforms and also allows our ministry to oversee the paystructure for our complex employment makeup (full-time, part-time, vendor/contract hires, missionary staff, international staff). **Official Response from Litz Simon:** > We are always looking to improve the experience for our users and appreciate feedback. If there is anything specific we can look into, please contact us at feedback@ukg.com. ### 7. Solid all‑in‑one HR and payroll platform for growing teams **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah D. | `HR Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 03, 2026 **What do you like best about UKG Pro?** I like that UKG Pro brings all of our core HR, payroll, and time‑tracking data into one place. The interface is clean enough for managers and employees to quickly find what they need, and self‑service features like paystub access, benefits information, and PTO requests reduce a lot of manual HR work. The reporting tools also make it easy to pull headcount, turnover, and payroll data for leadership in just a few clicks. **What do you dislike about UKG Pro?** The biggest downside of UKG Pro is that some workflows feel slow and unintuitive, especially for new users. Certain configuration changes still require support tickets instead of being self‑service, which delays projects. Reporting is powerful but can be complex to set up, and pages occasionally load slowly during peak times, which is frustrating when handling urgent HR or payroll tasks. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro helps us centralize employee data, automate payroll, and standardize HR processes across the company. Before, we relied on spreadsheets and manual updates, which led to errors and inconsistent records. Now new hires are onboarded faster, payroll runs are more accurate, and managers have real‑time visibility into their teams’ time, attendance, and performance. This saves our HR team several hours each week and gives leadership more reliable data for decision‑making. **Official Response from Litz Simon:** > Hi Sarah, Thank you for taking the time to leave a review! It's great to hear that UKG Pro has been able to reduce manual HR work for your team and provide real-time visibility into employee data. We appreciate your feedback about the slow and unintuitive workflows, as well as the occasional page loading issues. We'll take this into account as we continue to enhance the platform for all users. ### 8. Essential HR Tool with Seamless Functionality **Rating:** 5.0/5.0 stars **Reviewed by:** Jeffrey F. | Director HR, Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2026 **What do you like best about UKG Pro?** I like how UKG Pro provides a safe and secure environment for conducting important employment transactions, which supports my family through benefits and pay/tax communication and support. It's easy to look up data and make changes that impact my employment and my life outside of work, including taxes and beneficiaries, like payroll and other factors. I like how UKG Pro plays the role of an HR resource. It coordinates with a number of other HR resources, like employee data feeds to other systems. UKG Pro provides a great platform for all employee-related functions, both within and outside of HR, and it's so much more than a time/payroll application. I find UKG Pro easy to use, update, and adjust to our needs. **What do you dislike about UKG Pro?** Nothing, sorry. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro provides a safe environment for employment transactions, supports my family through benefits and pay, and lets me handle HR functions efficiently, impacting my life in and out of work. **Official Response from Litz Simon:** > Hi Jeffrey, we greatly appreciate your feedback on UKG. We're pleased to hear that our platform is a safe and secure environment to conduct employee transactions. ### 9. All-in-One System That Keeps Everything in One Place **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah L. | Recruitment Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 03, 2026 **What do you like best about UKG Pro?** I enjoy how the system is all encompassing, and allows for us to have everything we need in one place! **What do you dislike about UKG Pro?** Some of the limitations of the system. An example of this would be an issue we had earlier this year with the need for salaries to be included in job postings without updating every job schedule - however the range section in UKG is not set up to speak with Indeed. This needs to be corrected ; as this requirement is part of new law in ontario - and having to update the job description is time consuming **What problems is UKG Pro solving and how is that benefiting you?** no open cases currently, **Official Response from Litz Simon:** > Hi Sarah, Thank you for sharing your feedback! ### 10. Convenient and Comprehensive but Constant Updates Hinder **Rating:** 4.0/5.0 stars **Reviewed by:** Stacy B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2026 **What do you like best about UKG Pro?** I find UKG Pro very convenient because it houses all our HR functions within one program, which is great. It includes payroll, recruiting, onboarding, benefits, and performance reviews, all centralized in one location. Employees find the system very user-friendly and convenient. They can usually find exactly what they need within their portal without much guidance from us as administrators. I appreciate it because everything is centralized, eliminating the need for multiple logins. Everything is readily accessible at our fingertips, as long as the correct role assignments are set within the system. **What do you dislike about UKG Pro?** UKG Pro has excessive updates and constant changes. I find it frustrating because when I look up instructions for tasks I do periodically, the instructions are often outdated due to updates, and tabs have moved to different screens. This wastes time as I have to locate where things are now. I wish UKG could notify users of changes more effectively or not make changes quite so often, as it seems updates happen multiple times every month. Additionally, the initial setup took quite some time, about six months, and was a lengthy process due to the phased build-out. **What problems is UKG Pro solving and how is that benefiting you?** UKG Pro centralizes all HR functions, like payroll, recruiting, and onboarding, making it convenient. It's user-friendly for employees to find what they need. However, frequent updates can be frustrating, requiring time to locate moved tabs due to outdated instructions. **Official Response from Litz Simon:** > Hi Stacy, Thank you for your feedback! We're glad to hear that you find UKG Pro convenient and comprehensive for your HR functions. We also appreciate your feedback regarding the frequent updates. ## UKG Pro Discussions - [How do I reduce labor costs without cutting headcount?](https://www.g2.com/discussions/ukg-pro-how-do-i-reduce-labor-costs-without-cutting-headcount) - 2 upvotes - [How does real-time workforce intelligence protect margins?](https://www.g2.com/discussions/ukg-pro-how-does-real-time-workforce-intelligence-protect-margins) - 2 upvotes - [What is the difference between a Workforce Operating Platform and HCM software?](https://www.g2.com/discussions/ukg-pro-what-is-the-difference-between-a-workforce-operating-platform-and-hcm-software) - 2 upvotes - [Why do workforce decisions get made too late?](https://www.g2.com/discussions/ukg-pro-why-do-workforce-decisions-get-made-too-late) - 2 upvotes - [What's the value of operating in real time?](https://www.g2.com/discussions/ukg-pro-what-s-the-value-of-operating-in-real-time) - 2 upvotes - [View UKG Pro pricing details and edition comparison](https://www.g2.com/products/ukg-pro/reviews/ukg-pro-review-596030?section=pricing&secure%5Bexpires_at%5D=2026-07-09+13%3A14%3A27+-0500&secure%5Bsession_id%5D=1acdbdba-e2d0-46ee-9f7c-5a8bc5525f2c&secure%5Btoken%5D=d1f99b614666707d4138d34a30046c517fb68f2adcc61b0a207e33473ab1719f&format=llm_user) ## UKG Pro Integrations - 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AI Text Summarization **Platform - Compensation Planning** - Compensation Budgeting - Merit Cycle Planning - Pay Transparency - Automated Compliance - Reward Structuring - Compensation History **Fatigue Management - Fatigue Risk Management** - Education and Training Modules - Work Schedule Analysis - Fatigue Monitoring - Wearable Device Support - Customizable Risk Models - Alerts and Notifications **Agentic AI - Applicant Tracking Systems (ATS)** - Adaptive Learning - Natural Language Interaction - Decision Making **Agentic AI - Onboarding** - Autonomous Task Execution - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Administration** - Payroll Entry - Time Off Accrual - Direct Deposit - Expense Reimbursement - Pre-tax Deductions - Wage Garnishment - Approvals - Check/W-2 Printing - Check/W-2 Delivery **Sourcing** - Candidate Search - Career Page Configuration - Social Sourcing - Job Posting - Candidate Sourcing Metrics **Platform Content** - Forms Library - E-Forms - E-Signature - Background Checks - Offer Letter Approvals - Offer Letter Templates **Course Authoring** - Course Builder - Role-Based Templates - Assessments & Quizzes - Instructor-Led Training **Additional Functionality** - Portal - Dashboard **Platform Basics** - Performance Benchmarking - Reporting & Dashboards - Interoperability **Platform Content** - Automation - File Sharing - Content Library **Goals** - Goal-Setting - Company Goals And OKRs **Generative AI** - AI Text Summarization **Additional Features - Compensation Planning** - Reporting Capabilities - Workflow Automation - Integrations **Platform Capabilities - Fatigue Risk Management** - Reporting and Analytics - Fleet Management Integrations - Mobile Support **Task Automation - AI Agents for HR** - Autonomous Task Execution **Time Tracking** - Ease of Completing Timesheets - Tracking Time to Project/Task - Billable Time Rate Management **Taxes** - Tax Calculation - Tax Filing - Automatic Tax Payment **Candidate Management - Applicant Tracking System** - Candidate Evaluations - Applicant Data Management - Hiring Processes Tracking - Automated Resume Parsing - Scheduling - Candidate-Facing Statuses - Workflow Building **Platform Additional Functionality** - Self-Service Portal - Automated Team Introductions - Compliance Training - Automated Onboarding Workflows - Onboarding Notifications **Course Delivery** - Learning Paths - Communication & Notifications - Assignment Scheduling **Content** - Automation - File Sharing **Platform Content** - Employee Pulse Surveys - Survey Customization - Goal and Challenge Creation - Science-based templates **Platform Additional Functionality** - Integrations - Mobility - Corporate Discounts - Employee Engagement - Rewards **Feedback** - Continuous Feedback - Requesting Feedback - 1-On-1 Meetings - Public Praise **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Integration** - API / Integration - Time Tracking Integration - Accounting Integration - Core HR Integration **Platform Data** - Time-to-Productivity Reporting - Onboarding Process Reporting - Visualization **Course Management** - Gamification - Varied User Types - Certifications - Industry Compliance **Platform Additional Functionality** - Employee Segmenting - Goal and Challenge Creation - Peer Recognition - Social Feedback Portal **Data** - Dashboards And Reports - Historical Data **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Platform** - Reporting and Dashboards - User, Role, and Access Management - Performance and Reliability - Scalability **LMS Marketplace** - E-Commerce - Course Marketplace - Subscriptions **Recruiting and Onboarding** - Interview Scheduling - Onboarding **Agentic AI - Performance Management** - Multi-step Planning - Natural Language Interaction **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Interface** - White Labeling - Multilingual **AI - Applicant Tracking Systems (ATS)** - Predictive Insights - AI Job Description - Chatbot **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Mobile Time Tracking** - Time Tracking **Training & eLearning** - Assessments and Practice - Content Delivery and Tracking - Content Creation - Customer Training - Manager Portals - Content Storage and Management - Content Libraries **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Administration** - Business Tool Integration - Workflow - Automated Reminders - Policy Compliance Management - User, Role, and Access Management **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Image **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent **Platform** - Reporting - APIs / Integration - Internationalization - Performance and Reliability - Mobile User Support **Agentic AI - Corporate Learning Management Systems ** - Adaptive Learning - Natural Language Interaction **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top UKG Pro Alternatives - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,588 reviews) - [SAP SuccessFactors HCM](https://www.g2.com/products/sap-sap-successfactors-hcm/reviews) - 4.1/5.0 (1,474 reviews) - [Paycor](https://www.g2.com/products/paycor/reviews) - 3.9/5.0 (1,264 reviews)