--- title: Uber Eats for Merchants Reviews meta_title: 'Uber Eats for Merchants Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 184 reviews by the users' company size, role or industry to find out how Uber Eats for Merchants works for a business like yours. aggregate_rating: rating_value: 4.0 review_count: 184 scale: '5' date_modified: '2026-07-07' parent_category: name: On-Demand Delivery url: https://www.g2.com/categories/on-demand-delivery --- # Uber Eats for Merchants Reviews **Vendor:** Uber **Category:** [Food Delivery Software](https://www.g2.com/categories/food-delivery-software) **Average Rating:** 4.0/5.0 **Total Reviews:** 184 ## About Uber Eats for Merchants Uber Eats is the easy way to get the food you love delivered ## Uber Eats for Merchants Pros & Cons **What users like:** - Users appreciate the **effective order management** of Uber Eats, making it easy to track business performance and promotions. (1 reviews) ## Uber Eats for Merchants Reviews ### 1. Effortless Order Management and Expanded Reach for Merchants **Rating:** 4.0/5.0 stars **Reviewed by:** Wil T. | Violence Response Team Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 30, 2025 **What do you like best about Uber Eats for Merchants?** What I like best about Uber Eats for Merchants is the convenience and reach it provides. The platform makes it easy to manage orders, track performance, and connect with a large customer base without needing extensive additional infrastructure. Real-time order notifications, clear reporting, and flexible menu management help streamline operations, reduce errors, and improve efficiency, allowing more time to focus on quality and customer service. **What do you dislike about Uber Eats for Merchants?** The most significant drawback is the high commission and service fees, which can substantially reduce profit margins. Additionally, merchants have limited control over delivery issues, yet may still receive negative feedback for delays or errors outside their control. Customer support can sometimes be slow to resolve issues, and frequent promotions or discounts may feel necessary to stay competitive, further impacting **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Uber Eats for Merchants provides increased visibility and access to a large customer base, helping drive additional orders without the need for significant marketing efforts. The platform is easy to use, offers real-time order tracking, and streamlines online ordering and payment processing, which improves operational efficiency and customer reach. ### 2. Excellent Customer Communication and Cost-Friendly Offers **Rating:** 5.0/5.0 stars **Reviewed by:** Syed M. | Service Delivery Manager, Information Technology and Services, Enterprise (> 1000 emp.) **Reviewed Date:** December 05, 2025 **What do you like best about Uber Eats for Merchants?** like like the customer communication and live tracking of the order. offers that Uber eat launches is cost friendly **What do you dislike about Uber Eats for Merchants?** Sometimes, Uber Eats can be quite expensive, especially during peak hours, even for the same distance. Additionally, I find that Uber Eats support is very poor. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Swiggy and Zomato offer a wider variety of menu options compared to Uber Eats. It might help to start featuring popular or best-selling items, as this could attract more customers. ### 3. Online food service in a quick time **Rating:** 4.5/5.0 stars **Reviewed by:** Vishal C. | IT Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** September 13, 2018 **What do you like best about Uber Eats for Merchants?** Easy user interface, so much restaurant option with a valuable prices. Provide coupon for daily uses user. Delivery on time. Filter option are good for other online food app. Customer support are excellent. There are multiple option for food and restaurant, if we surf any issue regarding delivery they provide us a proper refunds. Paytm payment is available and also cash on delivery. Delivery charges are very less which is the best part of Uber eats. **What do you dislike about Uber Eats for Merchants?** Sometimes it don't fetch your current location. Otherwise the Uber eats application is perfect for me. **Recommendations to others considering Uber Eats for Merchants:** Not at all **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Should work on location setting. ### 4. Operations Manager review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** January 07, 2025 **What do you like best about Uber Eats for Merchants?** It is a very good tool to follow your business on UberEats. The orders, the issues, the promotions. **What do you dislike about Uber Eats for Merchants?** It's a little bit difficult to get around. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** While managing Uber Eats can come with various challenges, the platform also addresses several problems that restaurant managers might face, especially when it comes to expanding their reach, improving operational efficiency, and growing their business. ### 5. Uber Eats Personal Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Food & Beverages | Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2023 **What do you like best about Uber Eats for Merchants?** What I find the most helpful about Uber Eats is the fact that you can have your food delivered to you regardless of where you are/what you are doing. It is great on busy days when I am at the office an unable to get away to go get/pick up food. **What do you dislike about Uber Eats for Merchants?** There is not too many things I dislike about Uber Eats other than the fact that sometimes the driver/person who is picking up my food, will cancel last minute and I am forced to find someone else, thus prolonging the process and my wait time. I also wish there were more options/restaurants in my area. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Uber Eats is helping me solve the problem of being able to get food delivered whenever I am personally too busy, or unable, to go get it myself. I love that I am able to speak/interact with the person who is getting it for me, as well. ### 6. CEO **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan R. | CEO, Enterprise (> 1000 emp.) **Reviewed Date:** November 08, 2024 **What do you like best about Uber Eats for Merchants?** The food and product best items for everydqys use **What do you dislike about Uber Eats for Merchants?** The best food ever best plqce to shop at for different producdt **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Deverily services and slots more options to develop ### 7. Was mislead by the onboarding team and wasted my time setting up an account **Rating:** 0.0/5.0 stars **Reviewed by:** Andrew V. | Small-Business (50 or fewer emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Uber Eats for Merchants?** Clover Integration is helpful and makes ordering and updates easy. **What do you dislike about Uber Eats for Merchants?** Customer service was horrible. Was also mislead by the onboarding team. Was told they would be able to add a 15% markup to our menu through the POS integration. After setting up the account, I was told they were unable to do this. So now I am here after closing my account. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Uber was unable to apply a 15% menu markup after I was initially told they would be able to do this after the account was created and live. Wasted several days and a lot of time. They made a promise they couldn't keep. Not sure why they would mislead businesses on purpose because if they are unable to do it, why bother? ### 8. Originally great, now after cost cutting: absolutely TERRIBLE. **Rating:** 0.0/5.0 stars **Reviewed by:** David H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 24, 2023 **What do you like best about Uber Eats for Merchants?** Was good, years ago. Bottom line reductions performed in the worst way possible negatively impacting their SDLC / app, customer support, and delivery experience. **What do you dislike about Uber Eats for Merchants?** - TERRIBLE experiences - Gross illegal practices regarding disputes they lose and chargebacks they incur. - Full of layers of bureaucracy to prevent anyone from getting issues resolved - Uber points the finger at restaurants for incorrect and missing items in orders asking customer to write them a bad review to resolve, but we're still out the $ for the missing food. - App constantly quotes a delivery timeline during transaction that changes to be 15 to 30 mins longer only AFTER you press the final button. Bate and switch delivery timelines. - Plus more... **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Delivering prepared foods. ### 9. Excellent Food Delivery Partner **Rating:** 5.0/5.0 stars **Reviewed by:** Lija K. | Sr. Talent Acquisition Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2023 **What do you like best about Uber Eats for Merchants?** The interface is very userfriendly. The customer service is good. The Offer are very exciting. **What do you dislike about Uber Eats for Merchants?** They could have provided more features and categories in the app. The delivery charges are high. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** Offer and good customer service is benefitign me. ### 10. Terrible customer service. The agents lie to you and end the chat abruptly. **Rating:** 0.0/5.0 stars **Reviewed by:** Komal S. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 08, 2023 **What do you like best about Uber Eats for Merchants?** They deliver good services - sometimes. Not satisfied with their service at all! **What do you dislike about Uber Eats for Merchants?** The agents want to get out of solving your issues. And $8 refund takes several days to process. You left frustrated with their level of competence and service. They offer you $3.80 as compensation for waiting one and a half for food. And then have the audacity to send the driver another food delivery when your order is already late. I hope I can add pictures to this post. **What problems is Uber Eats for Merchants solving and how is that benefiting you?** No benefits currently. Their refund system and support is not at par with other providers. ## Uber Eats for Merchants Discussions - [how do i add promo codes without clicking banners](https://www.g2.com/discussions/23946-how-do-i-add-promo-codes-without-clicking-banners) - 1 comment, 1 upvote - [Can I use this for catering?](https://www.g2.com/discussions/can-i-use-this-for-catering) - 1 comment, 1 upvote - [View Uber Eats for Merchants pricing details and edition comparison](https://www.g2.com/products/uber-eats-for-merchants/reviews/uber-eats-for-merchants-review-4559455?section=pricing&secure%5Bexpires_at%5D=2026-07-09+12%3A31%3A48+-0500&secure%5Bsession_id%5D=01aa8ed0-4ff9-4167-909f-dd89576b950f&secure%5Btoken%5D=f095cc822d27d20a4a2b195e50e80249d25a1be29bd7c77b439d1b294b877cb2&format=llm_user) ## Uber Eats for Merchants Features **Restaurant App - Food Delivery** - Restaurant order management - Restaurant general setting - Restaurant listings **User App - Food Delivery** - Payment processing - Real-time Order Tracking - On-demand Food ordering **Delivery App - Food Delivery** - Driver Management System - Driver Earnings and Payments - Communication and Scheduling **Admin App - Food Delivery** - Customer Support - Centralized Dashboard - Restaurant Onboarding and Management ## Top Uber Eats for Merchants Alternatives - [DoorDash for Merchants](https://www.g2.com/products/doordash-for-merchants/reviews) - 4.3/5.0 (64 reviews) - [GrubHub for Restaurants](https://www.g2.com/products/grubhub-for-restaurants/reviews) - 4.1/5.0 (62 reviews) - [ChowNow for Restaurants](https://www.g2.com/products/chownow-for-restaurants/reviews) - 4.6/5.0 (68 reviews)