What worked well for us is that customers no longer need to wait for an agent for every small request.<br><br>Twixor handles a lot of the first-level conversations on WhatsApp, including questions around payments, cards, corporate services and other common service requests. If the customer needs more help, the conversation is escalated to the right agent instead of getting stuck with the bot.<br><br>This has made WhatsApp much more useful as an actual support channel, not just a place for sending updates. Review collected by and hosted on G2.com.

The setup needs some planning in the beginning.<br><br>You have to think through intents, escalation points and how different queries should be routed. It took us a little time to get that right, although the Twixor team helped quite a bit during deployment.<br><br>After that, there hasn’t been much friction. Review collected by and hosted on G2.com.