What works well for us is the combination of automation and agent handover.<br><br>The bot can answer regular customer queries on WhatsApp, but when something needs a person, Twixor can assign the conversation to the right agent instead of sending everything into the same queue.<br><br>That is especially useful for different service areas like cards, digital payments and corporate banking. Review collected by and hosted on G2.com.

There is definitely some learning during deployment because the bot logic and assignment rules need to be planned properly.<br><br>After the initial setup, we have not had many issues. Their team was also involved in building the bot journeys with us, so we were not left to figure everything out alone. Review collected by and hosted on G2.com.