![André F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "André F.")
AF

André F.

Marketing Analytics Specialist

Mid-Market (51-1000 emp.)

7/15/2026

"Rock-Solid Reliability, Great Integrations, and Excellent Support"

5/5

What do you like best about Twilio Segment?

UX/UI is always causing problems, and they should really review it. The number of integrations for sources and destinations is great. The system is never down, and the API performance is great. Pricing is OK for what it delivers, and support is really great (I contacted support via an email address, and they were very helpful). The AI feature is something I’m not using as much as I’d like. Review collected by and hosted on G2.com.

What do you dislike about Twilio Segment?

I don’t have anything I dislike, but it would be great to have more power to run insert functions, maybe by using API calls. Review collected by and hosted on G2.com.

What problems is Twilio Segment solving and how is that benefiting you?

Segment solved all our user data problems. In the past, we didn’t have a single source of truth; now we have all our user data and traits in one place. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic Review from User Profile

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4.5 out of 5 · Verified reviews from real users

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