Eben P.
EP
Mid-Market (51-1000 emp.)
"Flexible Cookie Consent, but Process Mapping Is a Heavy Lift"
4/5
What do you like best about TrustArc?

I’m highly satisfied with the cookie consent management module. The geo-fencing is terrific and critical for complying with different state privacy laws. It was the key feature we needed and a compelling reason to switch. I like that I can configure cookies and how the consent banner appears for our different companies and websites, and we implemented the module effectively and quickly. I also like the data subject request functionality. Cookie consent was pretty easy to set up, and I’ve had a good experience. Review collected by and hosted on G2.com.

What do you dislike about TrustArc?

I’d appreciate lower pricing. The business process management and mapping stuff has been a slog and a heavy lift, and I’m not sure how much of that is our difficulty managing the inputs and data flows versus the tool. It was hard to use, and I was looking for an easier way to propose the data flows and systems involved and send them to internal stakeholders to validate. Instead, it seemed like it would take a more manual back-and-forth process. We also haven’t had the internal resources to use it. Review collected by and hosted on G2.com.

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4.2 out of 5 · Verified reviews from real users

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