G2

Verified User in Marketing and Advertising

Mid-Market (51-1000 emp.)

5/2/2025

"A Well-Designed App with Great Potential"

5/5

What do you like best about TrustArc?

It is user friendly. They Nymity AI is so useful, where we can learn alot of stuff. The real-time alerts and centralized dashboard are game-changers for managing assessments. Have been using Data Mapping for recently and it is so helpful to monitor the data flow. We renewed TrustArc for the current year and the pricing is reasonable. We also heard bout the integration feature and we are in the process of implementing it. In total, we are truly happy with TrustArc and it's performance. Review collected by and hosted on G2.com.

What do you dislike about TrustArc?

The Data Mapping process needs to improved since, sometimes it feels like doing double job. Integration process needs to be improved. Review collected by and hosted on G2.com.

What problems is TrustArc solving and how is that benefiting you?

1) TrustArc is helping us streamline Privacy Impact Assessments (PIAs) and data mapping, which are critical for our compliance efforts. By centralizing and automating these processes, it reduces manual effort, ensures consistency, and helps us maintain better visibility into how personal data flows across our systems. This supports our regulatory compliance and improves our overall data governance.

2) We are facing issues in revalidating PIAs. We are trying to use the linking features which needs to automatically pick the latest template for the revalidation assessment.

For example, If we send an assessment named "AAA" in 2025 of version 1 and later if we are updating the template to version 2 , then the revalidation alert for the assessment "AAA" needs to automatically pick version 2.

The TrustArc team is working on it, if it is resolved it will be much beneficial for us.

3) We are recently using Data Mapping, we have requested the team to design some colour for the mapping process.

For example, Integrate is a platform, where the process starts from A then B and goes to Integrate platform then the process C starts and again it goes to Integrate platform then the process end with the customer. While we map this process everything shows like a interconnection which seems confusing. If a colouring option is given by TrustArc team it will be beneficial to differentiate the process.

4) The Linking feature needs to be improvised. There is no save button and there is no option to test it.

5) The Integration process needs to be improvised. Review collected by and hosted on G2.com.

Response from Annie Greenley-Giudici of TrustArc

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Thank you for sharing your feedback! I’m sorry to hear that your experience with our support team hasn’t met expectations and I’ve passed that feedback along to our Chief Customer Officer. We’re always looking for ways to stay ahead and support our customers, so if there’s anything else on your mind, feel free to email me anytime at annie@trustarc.com. Thanks again!